Toast takes forever to toast and when I have it on 5, 6 or 7, it never pops up - just keeps getting more and more like a brick to eat. When I make it pop up, it is either too toasted or half of one slice is part toasted and part white, still always very hard to eat. It certainly is not worth the price.
Response from Zwilling.comBy Consumer Relations, October 17, 2024
Thank you for your review and for your feedback. We apologize for your experience as this is not common. Have you checked your toasting level button settings are not pushed in. Please email our consumer relations team directly at hello@zwillingus.com with your name and contact information, they will be able to assist you.
Our last two toasters were Breville Smart Toasters that worked well when they worked, but they died prematurely. We replaced the second Breville with a motorized Cuisinart that matched the Breville's features on paper, but was a huge disappointment in both functionality and performance, and ultimately was returned within a week. Being a fan of Zwilling's various brands, we decided to try the Enfinigy which has most of the Breville's features, but a much more appealing price tag. So far we're mostly pleased. The controls are intuitive and there are no gimmicks to contend with (looking at you touchscreen toasters). The only disappointment is uneven toasting in two slots. At this point we think we can live with the toasting performance if it means having a reliable, long-lasting toaster.