Customer reviews from philips.com
Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/95 - Black
Average customer rating
4.2
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
43
4 Stars
6
3 Stars
7
2 Stars
3
1 Star
6
81%of customers recommend this product.
(
46 out of
57)
Customer Reviews for Philips - Sonicare W DiamondClean Replacement Toothbrush Heads, 3 Pack, HX6063/95 - Black
Customer Rating
1
It's not the Heads
on November 7, 2022
Posted by: Mfffffffffffff
Gender:Male
Who knows if the heads are good or not? What is known is that the customer service at Philips is abominable. First the ordering page said the order didn't go through - 3 times. On the 4th attempt it went through. Later I saw 4 orders (!!!) in my account. Could I cancel the first three that "didn't go through". NO, I was told.
Now it's 10 days after all those orders were placed and were ANY of them shipped? Of course not. As I said.
Even the website for the company is one of the worst I've ever experienced. Terribly confusing and anti-intuitive. It's a miracle these people make any money.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, November 9, 2022
Hi,
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for sharing your experience with the online shop here and thanks for your feedback. We're sorry to hear your order did not go well, but we hope you'll like the brush head when they arrive.
You can get in contact with the online shop team to have a look at it for you over here: https://www.usa.philips.com/c-w/support-home/support-contact-page#_shop.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Iita70
Gender:Female
Verified Purchase:Yes
I have being using the Philips Sonicare Diamond Clean Toothbrush
for over six month and I love it. Tooth brush heads work great, I just
have a visit to my dentist and she says what ever you doing with your
dental care keep doing it, I can see the difference. Have being using
Sonicare tooth brush for over 4 yrs, updated to the diamond clean
7 month ago. I'm very happy with my purchase
for over six month and I love it. Tooth brush heads work great, I just
have a visit to my dentist and she says what ever you doing with your
dental care keep doing it, I can see the difference. Have being using
Sonicare tooth brush for over 4 yrs, updated to the diamond clean
7 month ago. I'm very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
PLEASE BRING BACK COMPACT BRUSH HEADS
on May 9, 2022
Posted by: Boy Mama
Gender:Female
The standard brush heads are too big. Sonicare was a great brush a few years ago when I could get the compact brush heads. Please bring back the compact! And why don't you offer an orthodontic brush head like Oral B does?
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 30, 2022
Hi Boy,
Thank you for reaching out to us. It's too bad you find the the standard toothbrush heads too big. We do actually still sell the compact brush head, you can find more information here: https://www.usa.philips.com/c-p/HX6023_64/sonicare-proresults-compact-sonic-toothbrush-heads They're only out of stock, so be sure to keep an eye out for when they're availible again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for reaching out to us. It's too bad you find the the standard toothbrush heads too big. We do actually still sell the compact brush head, you can find more information here: https://www.usa.philips.com/c-p/HX6023_64/sonicare-proresults-compact-sonic-toothbrush-heads They're only out of stock, so be sure to keep an eye out for when they're availible again.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
5
Shape cleans teeth well
on January 15, 2021
Posted by: CeeJay 1460
Gender:Female
Unusual shape thought I would try something different as I have a very small mouth and I have had jaw replacement surgery and have limited opening.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Works well
on October 6, 2021
Posted by: DHAHRAN61
Gender:Female
[This review was collected as part of a promotion.] I like that it’s not bulky and takes up little room. Easy to change brush heads out. Does a good job on my teeth. The only con I have is the cost of replacement heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Kovach70
Gender:Female
Verified Purchase:Yes
Easy to replace an old toothbrush head and am glad the toothbrush base notifies you of when it's time for a new one. Great quality product. These are the best. My teeth feel healthy and clean.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Does not fit tightly, wiggles and makes a noise
on January 23, 2021
Posted by: Anonymous
Gender:Female
I am very disappointed with this whole experience. I have been using Phillips toothbrushes for years. The latest model I bought is awful, counts the quadrants, but does not stop after 4. Im so disappointed that I may have to toss a newer toothbrush.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 25, 2021
Hi there, thank you for your feedback. Sorry to hear that you are not satisfied with the performance of this toothbrush. We would be happy to take a look and see how we can help. Please feel free to get in touch with us directly via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to assist you further.
Hope to speak to you soon.
Hope to speak to you soon.
Written by a customer while visiting philips.com
Customer Rating
2
Too big
on May 8, 2021
Posted by: Sarah7843
Gender:Female
Way too big, please bring back the compact brush heads.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , May 11, 2021
Hello Sarah,
Thank you for your feedback. We'll take it in consideration. If you require assistance in picking out brush heads, we'll be glad to help. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Kind regards,
Philips Consumer Care
Thank you for your feedback. We'll take it in consideration. If you require assistance in picking out brush heads, we'll be glad to help. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com