Customer reviews from jbl.com
JBL - Vibe Buds - True Wireless Earbuds, Smart Ambient, VoiceAware, Water and dust Resistant, Deep Bass Sound - Beige
Average customer rating
3.4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
23
4 Stars
11
3 Stars
4
2 Stars
5
1 Star
14
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Vibe Buds - True Wireless Earbuds, Smart Ambient, VoiceAware, Water and dust Resistant, Deep Bass Sound - Beige
Customer Rating
1
Terrible
on January 26, 2025
Posted by: 123123123asdf
The Airpods never connected first try and I always had to disconnect and reconnect it multiple times before actually connecting it. This product is terrible
Response from jbl.comBy Customer Support, January 28, 2025
We appreciate your feedback. We're here to help. Please factory reset the earbuds. To perform a factory reset, please follow these steps:
• Remove both earbuds from the charging case.
• Tap the left or right earbud three times.
• On the fourth tap, hold for two seconds.
Pair the earbuds with your source device and test again. For further assistance, please contact us.
• Remove both earbuds from the charging case.
• Tap the left or right earbud three times.
• On the fourth tap, hold for two seconds.
Pair the earbuds with your source device and test again. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Frustrating…
on February 28, 2025
Posted by: Lucia9614
from Florida
I received these earbuds from my husband, who didn't like them because they kept falling out of his ears while running. Since I usually train with weights and use a fitness app without a lot of movement, I was hopeful they'd work for me. Unfortunately, I’m very disappointed. They constantly fall out of my ears during my workout. Since they’re connected to my phone, this causes my training program to stop in the middle of an exercise. I have to reattach the headphones and press play again to restart the program, and this happens every 10 minutes. It’s really frustrating!
Response from jbl.comBy Customer Support, March 4, 2025
We appreciate your feedback. We're here to help. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. The included three ear tip sizes offer you the flexibility to customize the fit of your unit for maximum comfort and secure performance. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
The worst ear buds ever!!
on April 22, 2025
Posted by: alex_dragnev
Since the very first moment I tried to put these on, I couldn't believe my eyes... And ears for that matter!
Very difficult to put in your ears; difficult to get a hold of when putting them on or taking them off; the sound is flat out HORRIFIC!!! Sorry, but I will not download apps to play around with and try to adjust the sound quality - Airpods or Samsung it is!!
After my previous set of JBLs which fell apart from using at home in my computer only, I will NEVER, EVER buy jbl again. Lower case intended!
Very difficult to put in your ears; difficult to get a hold of when putting them on or taking them off; the sound is flat out HORRIFIC!!! Sorry, but I will not download apps to play around with and try to adjust the sound quality - Airpods or Samsung it is!!
After my previous set of JBLs which fell apart from using at home in my computer only, I will NEVER, EVER buy jbl again. Lower case intended!
Response from jbl.comBy Customer Support, April 24, 2025
This is not what we want you to experience with our JBL Vibe Buds. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. For further assistance, please contact our customer support: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
5
on April 28, 2025
Posted by: SNRUB
Very happy with the earbuds and the headphones I got sound quality is amazing and the price was great
Written by a customer while visiting jbl.com
Customer Rating
4
Jbl vibe buds.
on May 8, 2025
Posted by: DMaX
I got these earbuds as a gift from my dad and they were amazing! I love these head phones but after about 6 months one earbud gummed up with ear wax.
I am not disappointed 😌. I'm very impressed.
Would bye again!
I am not disappointed 😌. I'm very impressed.
Would bye again!
Written by a customer while visiting jbl.com
Customer Rating
5
Good earpiece
on May 23, 2025
Posted by: Weiss Lake
Easy to connect & quality.
Quick charge
Fit well in your ears
Quick charge
Fit well in your ears
Written by a customer while visiting jbl.com
Customer Rating
1
Bad Sound Quality
on May 27, 2025
Posted by: Tim26
from Denver, CO
The sound quality is not good. It kind of sounds like you are listening through a tin can. For the price I was expecting something somewhat decent.
Response from jbl.comBy Customer Support, May 29, 2025
Thanks for your feedback. In order for the headphones to give you the best audio response, you must create a tight seal within your ear canal. First, angle the eartip slightly downward to make it easier to insert into your ear canal, then gently twist the earbud to fit it securely into the shape of your ear. Continue twisting the earbud into your ear canal to achieve the best seal and secure fit. It is best to try this with all of the provided eartip sizes until you find the one that accomplishes this most easily. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Finally I got ear buds
on August 22, 2025
Posted by: Affordable
It works great I love them everything works now I am hoping they don’t fall out but so far so good!
Written by a customer while visiting jbl.com