Customer reviews from jbl.com
JBL - Vibe Buds - True Wireless Earbuds, Smart Ambient, VoiceAware, Water and dust Resistant, Deep Bass Sound - Beige
Average customer rating
3.4
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
23
4 Stars
11
3 Stars
4
2 Stars
5
1 Star
14
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for JBL - Vibe Buds - True Wireless Earbuds, Smart Ambient, VoiceAware, Water and dust Resistant, Deep Bass Sound - Beige
Customer Rating
3
Lots of great qualities with one HUGE deal breaker
on January 15, 2024
Posted by: 1970rdl
My 3-star rating is an overall summation of what I thought of these earbuds...
On the plus side, the sound quality is spot on, typical of all other JBL earbuds I've used in the past. I also loved the whole "perfect fit" shape of the speakers. Human ear canals are rarely perfectly round, and the oval shape fit my ear canal more comfortably than any earbuds I've used in the past, regardless of manufacturer. This should be a standard feature on ALL JBL wireless earbuds going forward! The earbuds' construction as well as the charging pod are also top quality, and I never had a problem charging them, although every once in a while I had to make sure I manually disconnected them from my cell phone.
Unfortunately, the minus side turned out to be a significant one, but it's more a "me" problem and might not be true of other potential users. The only way these earbuds secure themselves to your ears is passively through the friction between the gel pads that cover the speakers and your ear canal. There is no way to positively lock these earbuds into your ears. My problem is that I have an oily face and ears, and given enough time these earbuds DO simply fall out of my ears when they become slippery, sometimes when I least expect it. I used these earbuds to listen to music and podcasts while I pull all-nighters overhauling a gymnasium, and (not to be too descriptive) one time when I had to use the bathroom one of the earbuds fell out of my ear and into the toilet at the exact instant I flushed it, and it was gone before I had a chance to realize what had just happened.
If you have slippery ears (for whatever reason), keeping these earbuds in place will be a challenge for you, but if you don't they're a very nice economical option. As for me, in the future I have to limit my choices of earbuds to those that I can positively lock into place in my ears. If that was true of these earbuds I'd give them a 5-star review, but in my case they fall out of my ears far too easily, which defeats their purpose, so I can't bring myself to give them more than 3 stars. However, that doesn't hurt my overall view of JBL and I have no problems recommending them or buying other products from them in the future, I just happened to unfortunately stumble onto a product that doesn't work for me.
Response from jbl.comBy Customer Support, January 15, 2024
We appreciate your time in providing your feedback on our JBL Vibe Buds. We'll make sure to submit it to the appropriate team. We recommend checking our JBL Endurance series, as they are designed with ear hooks or ergonomic wing enhancers to keep them from falling out. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Beautiful customization
on May 17, 2024
Posted by: Tammy2024
from Chicago, Illinois
The customized case is beautiful. The earbuds are slick and comfortable and fit well in my ears. The sound is classic JBL. However, the noise canceling is cumbersome. I wish I could control the noise cancellation.
Written by a customer while visiting jbl.com
Customer Rating
2
Stutter tastic
on May 25, 2024
Posted by: Al BV
from Target
Significant audio stutter issues out of the box. Frustrating and almost useless
Response from jbl.comBy Customer Support, May 26, 2024
Thanks for your feedback. We're here to help with your JBL Vibe Buds. This problem might be cause of Volume Level, EQ Settings, and Source Device. You may try to connect the headphones to other devices, and perform a reset by turning on both earbuds and tap two times and hold the button on the third tap for more than 5 seconds. If these steps do not work, please contact us for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
on October 22, 2024
Posted by: batkke
Bought them
ear ago.Reliable product. Alll recomendations.
ear ago.Reliable product. Alll recomendations.
Written by a customer while visiting jbl.com
Customer Rating
2
Too Chunky
on December 22, 2024
Posted by: jbonesxx
These are too bulky and fall out of my ears constantly. I have to press them in to hear, and that causes the touch activated controls to pause or change volume which is irritating. The buds fall out of their case sometimes due to being open without a lid. I don't enjoy these. I can't say much about sound quality as they aren't a good fit
Response from jbl.comBy Customer Support, December 27, 2024
We understand your concern with the fit and performance of the JBL Vibe Beam earbuds. We appreciate you sharing your feedback on the accidental touch controls and the case design. Your feedback is valuable to us as we continue to improve our products. Our JBL Vibe Beam comes with 3-sizes of ear tips. Please try the different sizes of ear tips and check which would best fit your ears.
Written by a customer while visiting jbl.com
Customer Rating
1
horrible user interface
on January 5, 2025
Posted by: budsarehorrible1
cant find instructions on how to power/charge/connect the buds
Response from jbl.comBy Customer Support, January 6, 2025
Thanks for your feedback, our JBL Vibe buds includes the Quick Start Guide booklet inside the box however. If you do not have the Quick Start Guide you can click the link below and you will be directed to the Quick Start Guide.
https://www.jbl.com/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw65bad717/pdfs/JBL_Vibe_Buds_Quick_Start%20Guide_EMEA_US.pdf
https://www.jbl.com/on/demandware.static/-/Sites-masterCatalog_Harman/default/dw65bad717/pdfs/JBL_Vibe_Buds_Quick_Start%20Guide_EMEA_US.pdf
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on January 6, 2025
Posted by: Michael Diamond
from Atlanta
Ive had these for 8 hours and just bought something else. You definitely get what you pay for here. Uncomfortable and constantly falling out of place. Tried all three alternatives on sizing they all suck. Do not waste your money
Response from jbl.comBy Customer Support, January 6, 2025
Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Buds, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
3
on January 8, 2025
Posted by: sneakybrainsYT
weird sound while connected to chrombook but other than that its great
Response from jbl.comBy Customer Support, January 9, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune Buds. Please contact us for further assistance.
Written by a customer while visiting jbl.com