Soft wood cannot support screw inserts for casters
on April 16, 2020
Posted by: Anonymous
I absolutely love my mobile patio planter! However once you place soil into the planter the weight increases greatly. The soft nature of the wood used to construct the product is not dense enough to to firmly hold the threaded insets where the casters screw into. Unfortunately I had to modify mine by purchasing leg braces and casters to attach to each brace. I then attached one to each leg. The casters sold with the product are just fine! Nothing is wrong with them, the softness of the wood was unable to support the brass colored insert that the caster screwed into. I highly advise the manufacturer to reconsider a different method to attach the casters bc the current method cannot support the weight of soil in the box.
Holes put in wrong place. Vague instructions and cheap wood. Do not buy. Build one yourself!
Response from bestchoiceproducts.comBy BC Products, April 23, 2020
Hello Thomas!
We are sorry to hear you are unhappy with the quality your Best Choice Products Mobile Raised Garden Bed Elevated Wood Planter w/ Wheels, Storage Shelf. We understand the issues that you are experiencing regarding the assembly and quality of your item. We would like the opportunity to make this right because you are a valued customer of ours.
For further assistance, please contact us at productreviews@bestchoiceproducts.com with your order number and we will be sure to get back to you.
This is so nice and great quality. I thought it was made of pine but it smells like cedar to me. Instructions say 20mins to assemble...I would say like 45min maybe an hour after you unpack it, sort it, read the instructions and assemble.