Was super excited about this product however after getting it home and charging the items, the salt grinder doesn’t work. Even after charging it, it barely turns for like 3-5 seconds and then stops. Bought the item about 300 miles from home so I’m not sure how to get it replaced.
Response from Zwilling.comBy Customer Care, September 3, 2026
Thank you for sharing your feedback with us. We’re sorry to hear about your unsatisfactory experience, and we would like the opportunity to investigate.
We have reached out to you regarding your concerns and kindly ask that you get back to us at a time convenient for you so we can further assist. If you have not seen our communication, please ensure it did not filter to your spam or junk folder.
Alternatively, you are welcome to reach out to us and provide case #01849831, and a member of our support team will be happy to assist.