Customer reviews from https://www.asus.com
ASUS - Vivobook 16 16" FHD+ Laptop - Copilot+ PC - AMD Ryzen AI 7 350 with 16GB Memory - 1TB SSD - Quiet Blue
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for ASUS - Vivobook 16 16" FHD+ Laptop - Copilot+ PC - AMD Ryzen AI 7 350 with 16GB Memory - 1TB SSD - Quiet Blue
Customer Rating
4
Blazing performance but troublesome numeric keypad
on April 22, 2025
Posted by: MB in MA
Frequency of use:Daily
Verified Purchase:Yes
I've only had the machine for a few days. I was very pleasantly surprised that when I brought up the new machine while my old ASUS PC was also running. The new one found the old one and offered to migrate a bunch of things. (I don't remember the specific scope.) I agreed to it. The process brought over a bunch of stuff like Chrome bookmarks and even some of my apps. All auto-magically. And this PC is DRAMATICALLY faster than my old one.
I have a few disappointments with the keyboard, though. The location of the zero on the numeric keypad on my old PC is the decimal point on this one. I'll probably get used to that with enough usage. What is turning out to be troublesome is that the only way I've found to access the HOME and END functions is to turn off NumLock, use the function and then turn NumLock back on. Not exactly convenient.
Written by a customer while visiting https://www.asus.com
Posted by: Kayla V.
Verified Purchase:Yes
Screen broke in less than a week from a gentle move
Response from https://www.asus.comBy Chantae, CLM, July 23, 2025
Dear Kayla V,
We’re sorry to hear that your ASUS M1607KA laptop screen was damaged so soon after purchase. This is certainly not the experience we want our customers to have. To further investigate this problem or to obtain assistance with getting the laptop repaired, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507027466-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
We’re sorry to hear that your ASUS M1607KA laptop screen was damaged so soon after purchase. This is certainly not the experience we want our customers to have. To further investigate this problem or to obtain assistance with getting the laptop repaired, we recommend contacting our support team directly at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2507027466-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Gus D
Frequency of use:Daily
Verified Purchase:Yes
Does what I need it to do. Been playing BG3 and it's not laggy, neither is SC2
Written by a customer while visiting https://www.asus.com
Posted by: dperkey
Frequency of use:Daily
Verified Purchase:Yes
Awesome laptop. Really enjoy it much better than my old one. Highly recommend
Written by a customer while visiting https://www.asus.com
Posted by: Bubbe
Verified Purchase:Yes
Really slim lines, light weight and beautiful craftsmanship. Keyboard design is perfect and 16" screen enhances visibility.
Written by a customer while visiting https://www.asus.com
Posted by: Aaishah
Frequency of use:Daily
Verified Purchase:Yes
I received a “new” laptop and someone kept remoting into my “new” PC. I had to manually uninstall Remote Desktop from my PC and it’s only been about a week and a half there’s NO telling what else is on my “new” PC that I’m unaware of
Written by a customer while visiting https://www.asus.com