Customer reviews from lg.com
LG - 450 Sq. Ft. 10,000 BTU Window Air Conditioner - White
Average customer rating
1 out of 5
1
(1 Review)
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Customer Reviews for LG - 450 Sq. Ft. 10,000 BTU Window Air Conditioner - White
Customer Rating
1 out of 5
1
Faulty from the start
on June 13, 2026
Posted by: RonnieB21
from New Jersey
Bought this unit 2 days ago. Already short cycling without cooling the room. The compressor kicks on for about 1 minutes before shutting off for 10. I'm going to return the one I have and try to find a different unit, but this is incredibly frustrating.
Quality
1 out of 5
1
Features
3 out of 5
3
Value
1 out of 5
1
Response from lg.comBy LGJune 17, 2026
Hi, Ronnie. Thank you for taking the time to share your review about your LG Air Conditioner, model LW1025R. We appreciate you letting us know how your new unit is performing, and we always aim to ensure our cooling appliances deliver a comfortable and refreshing home environment right away.

To help stabilize the cooling cycle and prevent the compressor from turning off prematurely, we recommend verifying that the mesh air filter is completely clean and clear of any dust buildup, as restricted airflow can cause the unit to cycle rapidly. It is also beneficial to ensure that the room temperature sensor near the coils is properly positioned and that the unit is not facing direct sunlight or near heat-emitting appliances. For more detailed, step-by-step guidance on optimizing your unit's performance, please visit our official support guide here: https://www.lg.com/us/support/help-library/troubleshooting-an-lg-air-conditioner-that-is-not-cooling--20152825310030.

We want to help make sure your cooling setup works flawlessly for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com