Customer reviews from jbl.com
JBL - Tune Beam - True Wireless Active Noise Cancelling with Smart Ambient Earbuds, Bluetooth 5.3 - Purple
Average customer rating
3.6
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
21
4 Stars
5
3 Stars
4
2 Stars
1
1 Star
10
91%of customers recommend this product.
(
20 out of
22)
Customer Reviews for JBL - Tune Beam - True Wireless Active Noise Cancelling with Smart Ambient Earbuds, Bluetooth 5.3 - Purple
Customer Rating
1
Worthless
on December 28, 2025
Posted by: CrankyFranky
I bought a pair of these 2 years ago and have had nothing but problems with them, it’s aggravating because the sound quality is great no complaints on that but the charging of the actual earbuds themselves are trash, it’s either one is charging or the other never both and even then one of them is only going to charge to 5%. I’m not really sure why this happens I’ve taken great care of these and keep them clean but dang they aggravate me!
Response from jbl.comBy Customer Support, December 28, 2025
We're here to help with your JBL Tune Beam TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
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