Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: frizzy hair girly
Gender:Female
Verified Purchase:Yes
I have had my Dyson Airwrap for only a couple of weeks and can already tell the difference in my hair. I have struggled with frizzy and wavy hair, not knowing how to style it daily. Not only did my Dyson Airwrap take away my frizz, but it allows me to style my hair with exceptional technology. So happy I bought this product! HIGHLY recommend!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 7, 2025
Thank you for such a heartfelt review. We understand how challenging frizz can be, and it’s wonderful to know your Airwrap has already transformed your styling routine. Hearing that you’re enjoying both the results and the technology behind it reassures us that we’re delivering on our promise. Your recommendation means a great deal, and we’re thrilled to have played a part in making your hair care more enjoyable.
Written by a customer while visiting Dyson
Posted by: Sr1234
Gender:Female
Verified Purchase:Yes
I had it for 1 week and it broke. I called Dyson and they’re sending me a new one but I am upset to have had issues after only using it 2 times
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 12, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that your vacuum broke after only two uses and that you’ve had to arrange for a replacement so soon after purchase. We understand how upsetting it must be to face issues with a brand-new product, especially within the first week of use. If you still have concerns, please reach out to us via live chat or call so we can assist you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Louis
Verified Purchase:Yes
This has been the worst purchasing experience. The product is so mediocre and overpriced for what it is. We have been trying to return it for days and they have approved our return yet haven’t sent us the return label. This has been ridiculous and I’m so irritated by this process. My experience with Dyson with this product has made me not want to ever buy any Dyson product again — at least not directly from them.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 26, 2025
Thank you for taking the time to share your experience with us. We are truly sorry to hear how disturbing this return process has been, especially after already feeling disappointed with the product. You deserve a smooth and clear experience, and it’s clear we fell short. Please reach out to us through live chat or give us a call, so we can get your return label sorted out as quickly as possible—we’re here to make this right for you.
Written by a customer while visiting Dyson
Posted by: MsMVP
Verified Purchase:Yes
It stopped working after 3 days of using. It shuts off within 1 minute of using. The filter is clean. It’s being repaired as I right this. Hopefully they figure out what’s going on with it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 27, 2025
Thank you for sharing your experience with us. We truly appreciate your feedback and understand how important it is for your machine to perform reliably, especially after only a few days of use. We’re glad to hear it is already with our repair team, and we want to assure you that we are committed to making sure it works exactly as it should. Your satisfaction means a lot to us, and we’d love the opportunity to support you further. If you’re happy to open up with us, we invite you to connect with our live chat or voice support team, where our specialists will be ready to assist you and help ensure you get the very best from your styling tools. Thank you again for your input. It helps us continue to improve and serve you better.
Written by a customer while visiting Dyson
Posted by: Lesley13
Verified Purchase:Yes
Keeps turning off on me :(
Very disappointed since I just got it
Very disappointed since I just got it
Response from DysonBy Dyson Customer Service, December 31, 2025
Hi, thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We completely understand how important it is for your new machine to perform reliably, and we want to assure you that we’re here to help make things right. Your satisfaction is very important to us, and we’d love the opportunity to support you further. If you’re happy to open up with us, please contact our live chat or voice support team, where our specialists will be ready to assist you and provide tailored guidance. Thank you again for your input, it helps us continue to improve while ensuring you get the very best from your Dyson styling tools.
Written by a customer while visiting Dyson
Posted by: Marly
Verified Purchase:Yes
Love my Dyson! Wish I would have bought it sooner.
Response from DysonBy Dyson Customer Service, January 7, 2026
Hi, thank you so much for sharing your wonderful feedback, and we truly appreciate it. We’re delighted to hear how much you love your Dyson and that it’s been such a great addition to your home. We’re glad to hear this, and thank you for your input, as it helps us continue to deliver products that meet and exceed customer expectations.
Written by a customer while visiting Dyson
Posted by: Nash
Gender:Female
Verified Purchase:Yes
After wanting the Dyson air wrap for 3 years and finally pulling the trigger, I am so sad to say I am a bit disappointed honestly. I really wanted the air wrap to avoid heat damage and admired the technology of the Dyson that promises less heat damage. Sadly I am still having to use my flat iron daily to maintain or even fix the styling of the airwrap. For the huge price point, this simply is not worth it for me personally. I am so sad to say that as I have looked forward to having this tool for so long, this has just been my honest experience. I am very disappointed and really regret following the hype.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 14, 2026
Thank you for sharing your honest feedback, it’s disappointing to hear the Airwrap hasn’t met your expectations, especially after waiting so long. If you need any help troubleshooting or tips, please contact us at 1-866-693-9766 or reach out through Live Chat at http://ms.spr.ly/6428t7cMs. We’re here to help.
Written by a customer while visiting Dyson
Posted by: Gianni
Gender:Female
Verified Purchase:Yes
Stop working in the 4th used I don`t know how something so expensive can stop working so fast
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 16, 2026
It’s upsetting to hear that your Dyson stopped working so soon after purchase, particularly given the investment you made. We want every owner to feel confident in their purchase. Please contact our customer support team by live chat or on the phone; we’ll do everything possible to help you get your machine working or replace it if needed.
Written by a customer while visiting Dyson