Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: pepperpot
Gender:Female
Verified Purchase:Yes
Astonished that so many attachments were included with this Dyson Airwrap multi-styler. There is a bit of a learning curve-the Dyson videos on their website are the best at detailing and demonstrating step-by-step. If you follow those instructions you will achieve the results, and it doesn’t take longer than your usual routine. And if you are considering the Dyson because your current products are over-frying your hair, you are on the right track. For hair that tends to frizz like mine, I found that low air/high heat works best for the drying phase. For airwrap, high air/high or medium heat helps it wrap and the style to set. I have hair a bit longer than shoulder-length and somewhat wavy. The smaller diameter air-wrap is most successful for curly waves. The large round brush gives me a gorgeous straight somewhat volumized look. It is super easy to switch between attachments as you style. For example, I like to use the round brush to give my bangs a bit of a pouf, and the airwrap for the rest of my hair for the curly waves. You do not need to use the app to use airwrap; but the app does help with the timing for the airwrap, gives it an automatic cold shot and pauses while you grab another section to start to wrap. After you answer a few questions about your type of hair, it will alter the timing to achieve the best results for you. So why isn’t it a five star? If your hair isn’t the perfect state of slightly damp, the airwrap curl won’t last. You absolutely cannot use this on dry hair; spritz it first if you don’t wash it. I haven’t had the same problem with the brush attachment; it seems to get perfect results no matter what state of dampness (although still don’t useit with dry hair) I start with. I’m really curious if I could get a bit more curly style with the small brush attachment, and if I can emphasize my waves with a diffuser. So, I’m going to get a few more attachments that didn’t come with this model, lol. But my hair is gorgeous and healthy so that was my main goal.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Eva G.
Verified Purchase:Yes
Love love love it 😍
I can easily blow dry my hair and style.I wish I bought this long time ago
I can easily blow dry my hair and style.I wish I bought this long time ago
Written by a customer while visiting Dyson
Posted by: MonkandLex
Gender:Female
Verified Purchase:Yes
I received this as a gift last month and following a slight learning curve, I’m loving it. It gives my hair great style and I love the connectivity to my phone while styling.
There are many attachments I still have to try!
There are many attachments I still have to try!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Kindra's review
Gender:Female
Verified Purchase:Yes
The unit keeps acting as if the filter is faulty.. it is quickly loosing power . As a new tool I would not think the filter should be an issue.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Otley
Gender:Female
Verified Purchase:Yes
Great technology. I love how it pulls your hair to the curler and wraps it around itself. But my curls do not stay. I have tried mousse, texture, and hairsprays, but still no luck. Dyson if you have recommendations, please send me a message. I have watched videos from influencers on TikTok and YouTube and I still can’t make it work for me.
Written by a customer while visiting Dyson
Posted by: Ahr1006
Gender:Female
Verified Purchase:Yes
Had shoulder replacement and could just not do my hair at all - this has been a wonderful thing for me! I can do it with one arm and it comes out great.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Crappy hairdryer
Gender:Female
Verified Purchase:Yes
Can’t download the app so I can’t use it ridiculous
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback with us. We’re very sorry to hear that you’re having trouble downloading the Dyson app and understand how frustrating it must be not to access the features you expected. Your satisfaction is very important to us, and we’d like to ensure you receive the support you need. Please contact our chat or voice support team, and we will be ready to assist you further with troubleshooting the app download and setup. We appreciate your feedback, as it helps us continue to improve both our products and digital services.
Written by a customer while visiting Dyson
Posted by: Gadgets
Gender:Female
Verified Purchase:Yes
First let me say, I already own a Dyson hairdryer. I have a lot of thick hair and I’m able to dry my long hair in 10 to 12 minutes with my Dyson.
The air wrap ID does not make any improvements on this… How could you?
I have used the paddle brush attachment, which works OK, I think it is more efficient to use a regular, vented paddle brush and the dryer because that way you can focus the air & heat on the hair without the hair blowing out of the brush.
The two curling attachments work very well, but it does take a little bit of practice to get the hang of it but once you do, it’s very very easy to use. I have not purchased the styling cream, which they recommend so I will not speak to how well my hair holds the curl after using this product. Because at this point in time, the curl falls out by about midday. Maybe The girl would last longer if I was using their recommended product.Also, it is recommended that you only dry your hair to 80% dryness before using these curling implements… That is very hard for me to get a grip on what that actually means and I assume it plays an impact on how well the hair holds the curl.
If you are into technology and styling your hair and have the time to take to learn how to use these different implements on their rap ID, this is your product!
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your detailed feedback. We appreciate your continued trust in Dyson styling tools and are pleased to hear that the curling attachments on the Airwrap i.d.™ have worked well for you once you became familiar with their use. We also understand your perspective regarding the paddle brush attachment and the learning curve involved in achieving optimal results, particularly with recommendations such as drying hair to 80% before styling. At Dyson, we strive to engineer styling tools that combine advanced airflow technology with versatile attachments, designed to deliver salon‑quality results while minimizing heat damage. Your comments regarding efficiency, curl longevity, and usability are valuable to us, as they help highlight areas where we can continue to improve. We appreciate you taking the time to share your experience. Should you wish, our support team can provide guidance on styling techniques, product recommendations, and tips to help maximize performance with your Airwrap i.d.™. Please do not hesitate to contact our chat or voice support team—we are always happy to assist.
Written by a customer while visiting Dyson