Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: ThickCurlyHair
Verified Purchase:Yes
The idea of Dyson hair styling is good in theory, but not good for 1. all types of hair, and the average person due to the lack of training on how to use it.
The website’s videos are ridiculous. Women posing with the styler with different attachments with music going in the background. Come on! That’s not practical. I figured out how to turn everything on, and attach the attachments, that’s pretty intuitive. It’s actually how to get your hair to interact with the styling tool with every single different attachment. And what exactly are all the weird attachments for??? I hate that about Dyson. You’re overthinking the process here. It makes me sad because it is sooo expensive and disappointing at the same time.
The his styler does not work on anyone who has thick textured hair. I have curly hair, I like to straighten my hair. I cannot accomplish it with this styler. Usually my hair has to be pulled taught while drying my hair. This device does not do that.
The device is also designed to take a thin one inch strip of hair at a time. I would be working on my head of hair for four hours to accomplish the ai styling that you program on your phone. Not everybody has extra fine baby hair.
The website’s videos are ridiculous. Women posing with the styler with different attachments with music going in the background. Come on! That’s not practical. I figured out how to turn everything on, and attach the attachments, that’s pretty intuitive. It’s actually how to get your hair to interact with the styling tool with every single different attachment. And what exactly are all the weird attachments for??? I hate that about Dyson. You’re overthinking the process here. It makes me sad because it is sooo expensive and disappointing at the same time.
The his styler does not work on anyone who has thick textured hair. I have curly hair, I like to straighten my hair. I cannot accomplish it with this styler. Usually my hair has to be pulled taught while drying my hair. This device does not do that.
The device is also designed to take a thin one inch strip of hair at a time. I would be working on my head of hair for four hours to accomplish the ai styling that you program on your phone. Not everybody has extra fine baby hair.
Again very disappointing.
Response from DysonBy Dyson Customer Service, May 18, 2026
Hi there, we are truly sorry for the inconvenience caused and completely understand your concerns regarding the attachments, but please rest assured, we are here to make this right. To resolve this, please connect with our chat or call the support team. They will look into your case with care to provide the best possible resolution. Thank you so much for your patience. We are committed to ensuring you receive all the support you need.
Written by a customer while visiting Dyson
Posted by: LF51
Gender:Female
Verified Purchase:Yes
This tool is a game changer! My hair dries in less than half the time and styling is so easy. No more sweating though a full blow dry and another round of heat damage with straighteners or curling irons. I should have bought this years ago!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 21, 2026
Absolutely love hearing this! Thank you for sharing your feedback. We’re thrilled our styling tool is making such a difference in your routine. Quicker drying, easy styling, and less heat damage, that’s exactly what we set out to achieve. Your experience inspires us to keep pushing boundaries. If you ever have questions or want tips for getting even more out of your tool, we’re always here to help. Thanks again for being part of the Dyson community!
Written by a customer while visiting Dyson
Posted by: Dyson Airdrop
Gender:Female
Verified Purchase:Yes
I've been thinking about buying this for a few years now, but didn't want to pay the expensive price. Finally, I gave in, and wish I had bought it years ago. It's a game changer. Not only does my long, thick hair dry in minutes, but it looks smooth after every wash (as if I just had a professional blowout). I highly recommend this product!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 21, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that our product has made such a difference for you and your hair routine. It means a lot to know it’s living up to its promise of fast drying and salon-smooth results. Your feedback reminds us why we obsess over every detail, and we truly appreciate you taking the time to let others know how much you’re enjoying it. If you ever have more thoughts to share or questions about getting the best from your Dyson, we’re always here to help. Thanks again for being part of the Dyson community!
Written by a customer while visiting Dyson
Posted by: DWitt
Verified Purchase:Yes
This is the best for my thin hair to get volume without scrunching or too many curls from burning iron. No tangle
Response from DysonBy Dyson Customer Service, May 21, 2026
Thank you for sharing your wonderful experience with us. We are thrilled to hear that our machine gives your thin hair incredible volume without tangling or relying on extreme heat from a burning iron. Enjoy your beautiful, effortless volume.
Written by a customer while visiting Dyson
Posted by: angelu003
Gender:Male
Verified Purchase:Yes
I bought this for my girl, she loves it. it now takes her half the time to do her hair, it was pricy but worth it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 21, 2026
We are thrilled to hear that your girl loves her new Dyson and that it has cut her styling time in half! Thank you so much for your valuable feedback, and please rest assured that we are always here to support you both to ensure she continues enjoying beautiful, efficient results.
Written by a customer while visiting Dyson
Posted by: Angiertx13
Gender:Female
Verified Purchase:Yes
I bought the Airwrap I.D styler a month ago and wanted to love it. I love the look of the tool, the idea that it will replace all my other hair tools and was less damaging to my hair. Unfortunately, my curls don’t hold and I have major amounts of frizz. I have watched several videos on how to use but this will be going back.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 26, 2026
Thank you for sharing your feedback. We are sorry for the issues you have faced. Please reach out on live chat or call so that we can assist you. Your satisfaction is important to us, and we remain committed to helping you.
Written by a customer while visiting Dyson
Posted by: Carolina
Gender:Female
Verified Purchase:Yes
Hola, quisiera saber cómo accionó el frío después de hacer la onda con calor ? Gracias
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, May 27, 2026
Hola, gracias por tu pregunta sobre el Dyson Airwrap i.d.™ Straight + Wavy (Amber silk).
Para activar el aire frío después del calor, mantén presionado el botón de “aire frío” (cold shot) debajo del interruptor principal. Así fijas el peinado al terminar cada sección.
Para una asistencia inmediata, también puede contactar a nuestro servicio de atención al cliente
Por teléfono al 1-866-693-9766
Horario de atención telefónica:
De lunes a viernes: 8:00 a 20:00 (CST)
Sábados: 9:00 a 18:00 (CST)
Para activar el aire frío después del calor, mantén presionado el botón de “aire frío” (cold shot) debajo del interruptor principal. Así fijas el peinado al terminar cada sección.
Para una asistencia inmediata, también puede contactar a nuestro servicio de atención al cliente
Por teléfono al 1-866-693-9766
Horario de atención telefónica:
De lunes a viernes: 8:00 a 20:00 (CST)
Sábados: 9:00 a 18:00 (CST)
Written by a customer while visiting Dyson