Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Megan
Gender:Female
Verified Purchase:Yes
I can’t believe how easy this is to use and my hair looks amazing in minutes! I’m so happy with this purchase. Highly recommend.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 25, 2026
Thank you so much for letting us know how well our product is working for you. We're delighted to hear it's making a difference in your daily routine and helping you feel your best. Thanks for spreading the word!
Written by a customer while visiting Dyson
Posted by: Abbs
Gender:Female
Verified Purchase:Yes
I don’t love it. I thought it would save me time and help me curl my long hair, but it’s just a pain in the butt.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 26, 2026
Thank you for sharing your feedback with us, and we’ve taken it on board. When you have a moment, please connect with us through live chat or phone support, so our team can guide you and provide the help you need. We’re committed to making this right for you.
Written by a customer while visiting Dyson
Posted by: Esra
Verified Purchase:Yes
My hair is fine, and unfortunately the machine isn't effective. I'm thinking of returning it.
Response from DysonBy Dyson Customer Service, February 27, 2026
Thank you for your feedback and for sharing your experience with us. We truly appreciate your honesty, especially when it comes to how our styling tools work for fine hair. Your satisfaction matters greatly to us, and we’d love the chance to make your experience better. If you’re comfortable, please connect with our live chat or call the support team. We’re ready to help and can discuss ways to improve your results or explore suitable alternatives. Thank you again for reaching out and allowing us to assist you.
Written by a customer while visiting Dyson
Posted by: Laura
Verified Purchase:Yes
I have thick hair and your tips didn't help at all. The videos don't really show how to trouble shoot.
I am still trying to use it and I have only had it for a few weeks. But it takes me 3 times longer to do my hair now. I a hoping this learning curve gets better. It would be the best solution when you travel because it is all in one. I'll keep trying
I am still trying to use it and I have only had it for a few weeks. But it takes me 3 times longer to do my hair now. I a hoping this learning curve gets better. It would be the best solution when you travel because it is all in one. I'll keep trying
Response from DysonBy Dyson Customer Service, February 28, 2026
Hello Laura, thank you for sharing your experience with us. We appreciate your feedback and understand how upsetting it can be when new tools don’t deliver the results you expect. Thick hair can present extra challenges, and we know the learning curve with a new device can take time. If you need further help troubleshooting or tips specific to your hair type, please reach out to our team. You can call us at 1-866-693-9766 or connect through Live Chat at http://ms.spr.ly/6429QjYgX . We're here to support you and help you get the best results from your Dyson product.
Written by a customer while visiting Dyson
Posted by: Disappointed
Verified Purchase:Yes
The Dyson has been very disappointing. It is, at first, difficult to understand with no manual handy in the box, only online - very unhandy. There are so many attachments that it is daunting. I still haven’t mastered the curling iron, and it is the main reason for the purchase. The worst, however, is that the dryer is not very hot, and I have thick, natural curl. I wouldn’t recommend this product especially as the cost is significant, and it doesn’t answer my needs. Sorry I purchased it.
Response from DysonBy Dyson Customer Service, February 27, 2026
Hello there, thank you for sharing your honest feedback. We’re sorry your Dyson experience hasn’t met your expectations, especially with the attachments and temperature performance, and understand how frustrating this can be given the investment. If you need any assistance or tips using your Airwrap™, please contact us via phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6423QjMY1 ; we’re here to help.
Written by a customer while visiting Dyson
Posted by: Taylor
Verified Purchase:Yes
I purchased a few weeks ago and am still getting a hang of the tool. The Bluetooth feature is completely irrelevant. The placement of buttons on the handle are inconvenient. I continuously accidentally turn down the fan/temp or off due to the placement. I would say that it is not worth the price
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 3, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear that the Bluetooth feature hasn’t met your expectations and that the button placement on the handle is causing some difficulties as you learn to use the tool. We appreciate your honest thoughts on the value and design. If you’d like support or tips while getting used to your machine, please contact us on live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: FatiguedFairy
Gender:Female
Verified Purchase:Yes
I've wanted this little gadget for a while and decided to spoil myself for my birthday, BEST. 👏🏼MONEY. 👏🏼EVER.👏🏼 SPENT.👏🏼 I cannot recommend this product enough, it's definitely worth the price tag.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 3, 2026
We appreciate your enthusiastic review and are excited to hear the value has matched the anticipation. Birthday gifts to yourself are always memorable, and your endorsement is the highest compliment we could hope for.
Written by a customer while visiting Dyson
Posted by: AlmosthairlessinChicago
Gender:Female
Verified Purchase:Yes
1. You make me look like I have thick hair! (It is thin.)
2. I can go from wet to out the door in 5 min with great hair.
3. I love you.
2. I can go from wet to out the door in 5 min with great hair.
3. I love you.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 2, 2026
Hi there, your review made our day thank you for the kind words. We are so glad your hair routine is quicker and fuller with Dyson. We are just a chat or call away if you need support or want to try something new.
Written by a customer while visiting Dyson