Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Andrea74
Verified Purchase:Yes
The product, in itself is of great quality, ergonomic and not heavy. The reason I gave 2 stars is related to the overall technology and learning curve:
- technology: according to the instructions you need to have the hair somewhat wet (20% wet: cold to the touch) but that didn't work for me. I shouldn't be pushed to wash or mist my hair, every time I want to use the tool: there should be a better methodology for that. Also, it needs to be in high speed and high temperature to work which can damage the hair in the long run. With today's technology, I'd expect Dyson to have developed a tool that is simple, straightforward to use (like the vaccuum cleaners) and does not require the use excessive heat, unless the user wants too.
- learning curve: if it's your first time trying it, you will need to have few attempts to understand how the curl attachments work and when it changes phase, as it does not give you any warning that it's done and you can pull the tool from your hair. You have to count the seconds to do so
I am a fan of Dyson products and that's the reason why I bought such an expensive tool. Was it worth paying that much? As this point, no, but I am still in the learning phase so, hopefully, it will get better
- technology: according to the instructions you need to have the hair somewhat wet (20% wet: cold to the touch) but that didn't work for me. I shouldn't be pushed to wash or mist my hair, every time I want to use the tool: there should be a better methodology for that. Also, it needs to be in high speed and high temperature to work which can damage the hair in the long run. With today's technology, I'd expect Dyson to have developed a tool that is simple, straightforward to use (like the vaccuum cleaners) and does not require the use excessive heat, unless the user wants too.
- learning curve: if it's your first time trying it, you will need to have few attempts to understand how the curl attachments work and when it changes phase, as it does not give you any warning that it's done and you can pull the tool from your hair. You have to count the seconds to do so
I am a fan of Dyson products and that's the reason why I bought such an expensive tool. Was it worth paying that much? As this point, no, but I am still in the learning phase so, hopefully, it will get better
Response from DysonBy Dyson Customer Service, February 12, 2026
Hello there, thank you for sharing your honest feedback about our styling tool. We’re pleased you find the product quality high and the design ergonomic. We understand your concerns about the technology, heat settings, and the learning curve. Our tools are designed to work best with slightly damp hair because this helps the airflow shape styles without excessive heat, but we know this can be inconvenient. We're always working to improve ease-of-use and reduce the need for heat. If you need help or tips for better results, please reach out via live chat (http://ms.spr.ly/6423QRrc5) or call us at 866-693-9766. Our team is ready to support you.
Written by a customer while visiting Dyson
Posted by: Jalen
Gender:Female
Verified Purchase:Yes
I love this device so much! I am not good with styling my hair but this has made it so easy. I have used every attachment and I am still learning how to use it to be honest. The curling barrels have been my favorite and using the curl I.D. has been a game changer. I can do my hair quickly and effortlessly and it looks amazing. I am really impressed and pleased with my purchase.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 13, 2026
Hi there, thank you for sharing such a wonderful review. We’re thrilled to hear that your new styling tool has become a favorite and that it’s helping you feel more confident and effortless with your hair routine. It’s great to know you’re enjoying every attachment, especially the curling barrels and Curl‑ID technology, features designed to make styling easier and more personalized. We truly appreciate your positive feedback and are delighted that your experience has been so impressive and satisfying. Enjoy creating even more looks with your Dyson.
Written by a customer while visiting Dyson
Posted by: Aish
Gender:Female
Verified Purchase:Yes
My mom got the Dyson Airwrap for my birthday and it’s very good i would say that it does have some learning curve to it. But once you get a hold of it, you’ll be fine. It doesn’t damage hair, i have long hair and i think it’s a good tool if you’re looking for something that gives you the type of styling you want and doesn’t damage your hair, you should definitely go for it. The attachments fit perfectly into the tool. I love it.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 14, 2026
Hi there, thank you for sharing your feedback. We're pleased to hear the Dyson Airwrap has made a positive difference for you, especially as a birthday gift. It's great to know that you find it gentle on long hair and that its attachments fit perfectly, many users do mention a learning curve, so your advice is helpful. If you ever have questions or need support, please contact us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tool. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Emily
Verified Purchase:Yes
I bought it about two weeks ago. My hair gets very static, these curling irons aren't permanent, they come off easily.
Response from DysonBy Dyson Customer Service, February 15, 2026
Thank you for sharing your experience with us. We understand how upsetting it can be when your hair becomes static, and your styling results do not last as expected. Your feedback is invaluable, and we are here to help. If you are open to it, we would be glad to explore ways to enhance your experience. Please contact our chat or voice support team, and we will be ready to assist you with personalised tips or solutions. Your satisfaction is important to us, and we are committed to helping you get the most from your styling tools. Thank you again for your input—it's what helps us improve.
Written by a customer while visiting Dyson
Posted by: Lori
Gender:Female
Verified Purchase:Yes
I am not impressed with this item at all. I will keep trying. I have very long hair and blow drying time wise it actually takes twice the amount of time it takes with regular hair dryers. I thought the hair will be smoother but it is the same. The curler works great and I love the curls. However, they truly last 15 min. 15 min later my hair is completely straight. Very disappointed.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 16, 2026
Hi Lori, thank you for sharing your honest feedback. We understand how upsetting it is when expectations aren’t met, especially with long hair and extra blow-drying time. We’re sorry you’re disappointed with the results and the longevity of the curls, even though you enjoy how the curler works initially. If you need assistance or want to discuss solutions, please reach out to us via live chat at http://ms.spr.ly/6429QpzED or give us a call at 1-866-693-9766. We’ll be happy to help further and find ways to support you.
Written by a customer while visiting Dyson
Posted by: A4fitness
Gender:Female
Verified Purchase:Yes
Works great. I’ve ditched all my old styling appliances. Hello healthier hair.
No regrets.
No regrets.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, February 18, 2026
Hi there, thank you so much for sharing your experience with us. We’re thrilled to hear that your new Dyson has replaced your old styling tools and is helping you enjoy healthier hair with ease. It’s wonderful to know you’re loving the results and have no regrets. We truly appreciate your feedback and are delighted to be part of your hair‑care routine.
Written by a customer while visiting Dyson
Posted by: FHaq
Gender:Female
Verified Purchase:Yes
I recently bought it and I would like to return because no matter hiw many times I try I cant get my hair to curl. Unfortunately, tymo is much better and barely 80 dollars. I had high expectations from Dyson.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 18, 2026
Hello, thank you for sharing your feedback with us. We are sorry to hear that your new Dyson styling tool hasn’t met your expectations, and understand your frustration—especially after investing in a product you had high hopes for. If you’re open to it, we’d be glad to explore ways to enhance your experience and help you achieve the results you want. Please contact our chat or voice support team, and we’ll be ready to assist you directly. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your input—it helps us improve our products and service.
Written by a customer while visiting Dyson
Posted by: Happy
Verified Purchase:Yes
I have never been able to style my very straight hair until I got this Dyson Airwrap id. I purchased additional dryers for my daughter and niece.
Response from DysonBy Dyson Customer Service, February 20, 2026
Hello, thank you for sharing your feedback. We are delighted to hear that the Dyson Airwrap i.d. multi-styler and dryer Straight + Wavy has made styling your straight hair easier, empowering users to achieve styles that were once out of reach is central to our mission. It’s wonderful to know you’ve chosen additional dryers for your daughter and niece, extending the experience to your family. At Dyson, we focus on developing tools that blend cutting-edge technology with versatility, enabling all hair types to achieve effortless, personalized looks. Your story reinforces why we innovate, and we greatly appreciate you taking the time to share it. If you ever have questions or need styling tips, our dedicated chat and voice support teams are ready to help. Thank you again for your feedback.
Written by a customer while visiting Dyson