Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Moose2
Gender:Female
Verified Purchase:Yes
I bought this during Christmas and the experience from great to effortless. Using the MyDyson app, I can input my hair profile - length, type and skill level and it automates the curling process for me. It manages the wrap, the style time and the cold shot automatically. And ensures my curls actually las throughout the day without heat damage. This isn't just a curler; it's full styling suite. With the updated attachments - specifically the Large Volumizing Brush and the fast dryer - I can go from soaking wet hair to bouncy salon quality blowout in no time. Using high velocity air rather than extreme heat to attract and wrap air, the I.D. version feels even more refined. Despite the high-tech internals, this tool is incredibly lightweight and balance. the interface on the handle is intuitive, the Bluetooth connectivity to the app is seamless. Comfortable to hold at different angles, which a lifesaver if you have long thick hair that usually takes a while to style.
The Dyson Airwrap I.D. is an investment in my hair's health and my own time. This tool delivers consistent results that I've been looking for many years.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 15, 2026
Your review sums up the Airwrap I.D. perfectly, as more than just a curler, but a whole styling suite. It’s fantastic to know you’re enjoying salon-quality blowouts at home, especially with attachments like the Large Volumizing Brush and fast dryer. We love hearing about the comfort and ease with long, thick hair, too.
Written by a customer while visiting Dyson
Posted by: Joss
Gender:Female
Verified Purchase:Yes
I bought this product a month ago and absolutely loved it
Love my dyson
Love my dyson
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: T_N2026
Verified Purchase:Yes
I received this item for Christmas. I am happy with the outcome of my hair but it does take a few attempts to completely understand how to use the item along with the various attachments. I enjoy the app along with the explanations and video tutorials.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 16, 2026
Thank you for sharing your experience with us. We're glad to hear you're happy with your hair results and that you're starting to enjoy your new Dyson, especially with the help of the app, guides, and video tutorials. There’s definitely a learning curve with new technology and different attachments, so you’re not alone. If you have questions or want tips on getting the most out of your Dyson, we’re always here to help via live chat or phone. Thanks again for your feedback, and we hope you continue to enjoy styling with your Dyson!
Written by a customer while visiting Dyson
Posted by: bc25
Verified Purchase:Yes
Doesn’t work well with short hair - especially trying for beach waves
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 16, 2026
Thank you for reaching out and sharing your feedback. We’re sorry to hear about your experience with styling short hair, especially when aiming for beach waves. Your comments are important to us and will be shared with our team for review. If you’d like some personalised tips or help getting the results you want, please contact us via live chat or phone support. Our team is ready and happy to assist you. Thank you again, and we hope to help you achieve your desired style soon.
Written by a customer while visiting Dyson
Posted by: Nado
Gender:Female
Verified Purchase:Yes
Best purchase ever make my hair silky smooth.It is pricey but .its worth the money .
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 16, 2026
Hi there, your kind feedback made our day! We’re glad you’re enjoying those silky smooth results. We know choosing to invest in Dyson is a big decision, so hearing it’s been worth it to you means everything. If you ever have any concerns or just want to chat about your product, please reach out to us on live chat or by phone. We’re always happy to help.
Written by a customer while visiting Dyson
Posted by: Lyd12
Verified Purchase:Yes
I love it but my curls won’t hold that look amazing for an a hour
No, I would not recommend this to a friend.
Written by a customer while visiting Dyson
Posted by: MichelleF
Gender:Female
Verified Purchase:Yes
Amazing! Wow! I was able to dry and style my long hair in 10 minutes. And it looks like I went to the salon! It is so easy. I love how easily I can change the direction of the airflow. I have always struggled with my long hair and this is a game changer. Worth every penny. I wish the cool shot button was located in an easier position for using the manual setting, but that is my only critique.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 17, 2026
Hi, thank you so much for sharing your experience and feedback with us! We’re thrilled to hear how easy and quick it is for you to dry and style your long hair, and that you’re enjoying the results at home. Your note about the cool shot button placement is very helpful, and we’ll be sure to share your input with our team. We’re grateful you chose Dyson, and if you ever have any questions or need assistance, we’re here to help.
Written by a customer while visiting Dyson
Posted by: Unhappy Customer
Gender:Female
Verified Purchase:Yes
I’ve had this for about two weeks. It has been very difficult to use. Curls don’t stay in at all. I’ve watched multiple videos and nothing seems to work like advertised. Price is extremely high for what I got. I’d like to send it back.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 17, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand how disappointing this must be, especially after your efforts to get the best results. We appreciate you bringing this to our attention, and we want to help. If you continue to have trouble or would like to discuss a return, please reach out to us via live chat at http://ms.spr.ly/6425thuuX or call our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’re always here to assist you.
Written by a customer while visiting Dyson