Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Ellen
Gender:Female
Verified Purchase:Yes
I really like the product! I can dry my hair in half the time and it makes my hair much more manageable! I have now purchased the air straightener.
Response from DysonBy Dyson Customer Service, December 23, 2025
Hi there, thank you so much for sharing your fantastic review. We’re thrilled to hear that the product has been a true game changer for you, helping you dry your hair in half the time and making it more manageable; it’s wonderful to know that you’ve enjoyed the experience so much that you’ve now added the Dyson Air Straightener to your routine, and we truly appreciate your trust in Dyson and your kind words about how our technology is making a positive difference in your daily styling.
Written by a customer while visiting Dyson
Posted by: Lisa
Gender:Female
Verified Purchase:Yes
I bit the bullet and bought my first Dyson hair accessory and can’t believe I waited this long! It’s amazing. The dryer, the round brush, the air wrap technology is out of this world. I have a lot of hair and it dries easily and the air wrap wands are flipping fabulous. Buy one! It’s worth the investment!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 29, 2025
Hello, we’re so glad to hear you’re enjoying your Dyson Airwrap and that it’s making styling easier for your hair. It’s wonderful to know the dryer, round brush, and wands are working so well for you. If you ever run into any concerns or have questions, please connect with us through live chat or phone support we’re here to help.
Written by a customer while visiting Dyson
Posted by: Cindy
Gender:Female
Verified Purchase:Yes
I love it. I use all the attachments on different days. It gets a little hot so I put it on the lower setting. Still not sure how the app works, but don't really need it. I do like the way the curl wands heat up and then do a cool down (still a little hot for my head ;) )
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 2, 2026
Hello, thank you for taking the time to share your thoughts. It’s wonderful to hear how much you enjoy the curl wands and attachments. We’re sorry that the heat occasionally feels too warm, and we’d love to help you get the most comfortable experience possible. If you’d like, please connect with us via live chat or call support—we’ll be glad to walk you through tips and app features.
Written by a customer while visiting Dyson
Posted by: Kenn
Gender:Female
Verified Purchase:Yes
It’s a good product really hard to use though and hard to learn it doesn’t always pick the hair up it’ was also missing the filter cleaner in my box smh
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for sharing your feedback with us. We’re glad to hear you find the product good overall, though we understand it’s been challenging to use and disappointing that the filter cleaner was missing from your box. We truly appreciate you bringing this to our attention. Please reach out to us via live chat or phone support, so our team can assist you directly with the missing part and provide guidance to help you get the best performance from your product. We value your patience and look forward to resolving this quickly for you.
Written by a customer while visiting Dyson
Posted by: GM26
Verified Purchase:Yes
Paid in full, returned defective item 12days ago,Dyson received it—no replacement, no updates.
Response from DysonBy Dyson Customer Service, January 5, 2026
Thank you for sharing your feedback. We regret the inconvenience you’ve experienced with the return process and the lack of updates regarding your replacement. We understand how important timely communication and resolution are, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to review your case further, confirm the return details, and ensure the replacement is processed without delay. Please contact our chat or voice support team, and we will be ready to assist you promptly. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson machine. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: dila
Gender:Female
Verified Purchase:Yes
i bought this 2 days ago and already had to return it because the fuse blew. Don’t waste your money and it leaves my hair super frizzy not meant for course hair.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 6, 2026
Thank you for sharing your feedback with us. We truly appreciate the time you’ve taken to let us know about your experience. We’re sorry to hear that after just two days of use you had to return the product because the fuse blew, and that it left your hair feeling frizzy and not suited for coarse hair. Furthermore, we completely acknowledge your concerns and understand how upsetting this must have been. For any performance issues, we kindly request you to reach out to us via live chat or call, where our agents will be happy to assist you further. Thank you again for your valuable input, as it helps us improve and better serve our customers.
Written by a customer while visiting Dyson
Posted by: shayla
Gender:Female
Verified Purchase:Yes
i’ve tried multiple ways to use this product and it seems like it makes my hair overly frizzy every time even with hair oil etc. and the curls do not last unless i use hairspray and even then it makes my hair knotty and it doesn’t look well. maybe im not doing it correctly? either way i truly don’t think the product is worth the ridiculous price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for sharing your honest feedback. We’re sorry to hear the product hasn’t met your expectations and that it’s causing frizz and difficulty with curls. We’ve noted your concerns, and we’d like to help troubleshoot this further. Please reach out to us via live chat or phone support, where our team can guide you through solutions or explore alternatives. Your satisfaction matters to us, and we’re committed to finding the right outcome for you.
Written by a customer while visiting Dyson
Posted by: KD1128
Gender:Female
Verified Purchase:Yes
I bought this before Christmas after my airwrap that I had 9 years ago started to under perform. This new air wrap has been a game changer with its performance. It use to take me 15 ish minutes to blow dry my hair. I can Blow dry and style in 10 ish minutes.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for sharing your experience. We’re thrilled to hear the new Airwrap has been a game changer for you, saving time while delivering amazing power and performance! Your satisfaction inspires us to keep creating products that make everyday styling effortless.
Written by a customer while visiting Dyson