Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Rubyeva
Gender:Female
Verified Purchase:Yes
I don’t know if it’s just mine but I just got it and the very fist time I was using it the filter kept turning it off and I have to wait a while before I can use it again. It’s brand new and already have so many issues with the filter. It’s every time I use it and usually the first 5 minutes it happens. I bought a filter cleaner to see if it helps. I don’t know if it’s only mine that does that but it’s not a great thing to happen while you’re doing your hair.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 1, 2025
Thank you for sharing your experience with us. We’re sorry to hear about the filter issue you’ve encountered so soon after purchase, and we understand how inconvenient this must be while you’re trying to use your appliance. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we’ll do our best to resolve this quickly.
Written by a customer while visiting Dyson
Posted by: Mon1021
Verified Purchase:Yes
Im happy with the product but I’ve used it on a few people and it doesn’t hold a curl on multiple hair textures I’ve tried unless I’m using some sort of hairspray. For the price my curls shouldn’t fall before I even finish my head.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 22, 2025
Thank you for sharing your feedback with us. We truly appreciate you taking the time to let us know about your experience. We’re delighted to hear that you’re happy with the product overall, and we apologize for the inconvenience you’ve faced with the curls not holding as expected. Furthermore, we completely understand how important consistent performance is, and we want to assure you that we’re here to support you. If you face any performance issues, we kindly encourage you to reach out to us via live chat or by phone, where our dedicated agents will be happy to guide you and assist further.
Written by a customer while visiting Dyson
Posted by: Skies
Gender:Female
Verified Purchase:Yes
This appliance is ENEMY to curly gray hair. I have tried to dry and "wrap" curl my hair three times. Now it is irreversibly damaged, coarse, frizzy and I was forced to cut it. Cannot be used to blow out and curl aged/gray curly hair. You will regret the purchase and pay the ultimate price in vanity: ruined hair.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 4, 2026
Hi there, thank you for sharing your feedback. We're truly sorry to hear that your experience with the Dyson Airwrap i.d. multi-styler and dryer Straight+Wavy (Prussian Blue/Rich Copper) hasn’t met your expectations and that it affected your curly gray hair in this way. We appreciate you taking the time to share your experience, as we always want to support our owners with the right tools and guidance for their hair type. If you’d like to discuss this further or seek help, please get in touch with us through live chat or give us a call so we can review your concerns and work towards the best possible solution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: DNL90
Verified Purchase:Yes
I was sent a replacement for a 7 month old device that just stopped working!! You mailed me a replacement ( a new one supposedly) on January 9th!! I went to clean filter today & the cage is defective!! It is NOT MAGNETIC , it will not snap back into place! Also, does not to seem to blow.as hot as the one I had before!!! This company is using CHEAP materials to make these newer models!! I read it seems to be a known issue!!! I AM LIVID!!! AGAIN. I cannot use this overpriced device!!!
I need a RESPONSE ASAP!!
I need a RESPONSE ASAP!!
Response from DysonBy Dyson Customer Service, February 4, 2026
Thank you for sharing your feedback. We understand how disappointing it is to experience issues with your replacement device, and we appreciate you bringing this to our attention. We take your concerns seriously, especially regarding the filter cage and heat performance, and your comments help us maintain the standards you expect from Dyson. Your satisfaction matters, and we are committed to making things right. If you are open to it, we invite you to reach out to our live chat or voice support teams, who are ready to help resolve this quickly and personally. Thank you again for your valuable input; we are here to ensure you get the most from your Dyson device.
Written by a customer while visiting Dyson
Posted by: Kris
Verified Purchase:Yes
Terrible product and even worse service. Mine was not functional out of the box
Response from DysonBy Dyson Customer Service, March 10, 2026
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience, and we are sorry your product was not working as expected from the start. That is not what we aim for, and we apologise for any frustration this has caused. If you are still having issues, you can contact us by live chat at http://ms.spr.ly/6421Qcmad or call our support team at 866 693 9766. Our team is available Monday to Friday from 8 AM to 8 PM CST and Saturday from 9 AM to 6 PM CST. We want to help make this right for you.
Written by a customer while visiting Dyson
Posted by: Tayma
Gender:Female
Verified Purchase:Yes
The most amazing dryer and styling tool. My hair is extremely straight no volume, and since day one using the curling tool from Dyson was a game changer. The curls lasted more than 2 days when usually my hair didn’t hold curls for more than one hour. Trust me!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 12, 2026
Hi there, we are so glad to hear you’re loving your Dyson styling tool and seeing real results with your hair. Your trust means the world to us. If you ever want tips or have any questions, drop us a message on live chat or ring support. Enjoy those gorgeous curls!
Written by a customer while visiting Dyson
Posted by: Raqui73
Gender:Female
Verified Purchase:Yes
I’ve been wanting this for a few years. I received it as a gift. I love it!!!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, March 26, 2026
Hi, thank you so much for the kind words! We really appreciate the great feedback, and it’s awesome to know you're enjoying your Dyson. If anything comes up or you need support, we've got your back.
Written by a customer while visiting Dyson
Posted by: Alotofhair
Gender:Female
Verified Purchase:Yes
If you have thick hair, don’t even bother. Imagine spending an hour or more styling your damp hair, doing multiple slow passes with the attachments, only to get to the end and feel that your hair is still damp. To get the roll brush attachment to work (mostly dry and styled), the section needs to be small which is a doozy with a lot of hair. (I have also never figured out how to section hair with dry styled hair on the bottom and then needing to start a new section of wet hair on top of that, which gets the bottom part wet and undoes everything.) I have watched countless YouTube tutorials and read many Reddit threads on the actual coanda curler attachments, and no matter what they simply stink at sucking up my hair. I have to hold my hair on there like a regular curling iron but somehow this is worse because when I pull my hair off, it is still somehow not dry. I wish I could still return this as it is an absurdly expensive hairdryer which is likely all I will use it for.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, March 29, 2026
Thank you for sharing your detailed feedback. We understand how important it is for your styling tools to work well with thick hair, and we’re sorry to hear you haven't had the results you hoped for. Your experience matters deeply to us, and we truly appreciate you highlighting the challenges with the attachments and styling process. Our team would love the chance to help you get the most from your device. Please reach out to our live chat or give us a call, so we can work through solutions together. Your satisfaction is our top priority, and we're committed to supporting you every step of the way. Thank you again for your honest review.
Written by a customer while visiting Dyson