Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Rog1
Verified Purchase:Yes
My partner says her hair is too short and it won’t work, she is working with it to see if she can get more out of it 😐
Birthday present
Birthday present
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 17, 2025
Thank you for sharing your feedback, and what a thoughtful birthday gift. We are pleased to hear that your partner is giving the product a try, and we truly appreciate the effort she is making to see how it suits her hair length. We understand that styling shorter hair can present unique challenges, and our aim is to provide tools that perform effectively across all hair types and styles. If she is open to it, we would be happy to share guidance on adjusting attachments, exploring settings, or trying techniques that are specifically tailored to shorter hair. Please do not hesitate to contact our customer support team at askdysonus@dyson.com. We are here to help ensure she has the best possible experience. Wishing your partner a joyful birthday, and wishing both of you continued health and happiness.
Written by a customer while visiting Dyson
Posted by: Khalan
Verified Purchase:Yes
I purchased this a few weeks ago and didn't realize what a game changer it was for me! My hair dries so much faster and curling it is a lot easier and less damaging than using a curling iron.
Written by a customer while visiting Dyson
Posted by: Sug8277
Gender:Female
Verified Purchase:Yes
I already love this thing and have only used three of the attachments so far . The curling will be a learning process for sure but loving the round brush for blowouts . Dries fast with out drying out . Hair looks shiny and smooth
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: DO NOT BUY
Gender:Female
Verified Purchase:Yes
Not useful at all. My round brush is more helpful than this.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 12, 2025
Thank you for sharing your feedback. We regret that the new Dyson Airwrap did not meet your expectations. A styling tool should feel intuitive, effective, and worthy of investment, and it is disappointing when those standards are not met. The latest Dyson Airwrap i.d. Multi-Styler offers advanced features such as personalized curling sequences via Bluetooth, enhanced airflow for styling without heat damage, and a range of versatile attachments. However, we recognize that even the most sophisticated technology must deliver results aligned with individual hair types and styling goals. If you are open to it, we would be glad to explore whether specific attachments, settings, or techniques could enhance your experience. Our chat and voice support teams are available to provide guidance tailored to your hair type and preferences. Thank you once again for your input and for allowing us the opportunity to make things right.
Written by a customer while visiting Dyson
Posted by: LynnK
Verified Purchase:Yes
There is definitely a learning curve and I have not totally mastered it yet, but my hair has never looked better.
Written by a customer while visiting Dyson
Posted by: DL2025
Verified Purchase:Yes
I can’t get the curls to stay. I was very hopeful this machine would make my life easier, but it takes over an hour to do my hair. The tools also make my hair frizzy.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, September 15, 2025
Thank you for sharing your feedback. We are pleased to know you were excited to try the Dyson Airwrap, and we understand how disappointing it can be when the results fall short, especially after investing significant time and effort. Achieving lasting curls and reducing frizz are key goals for many users, and we regret that your experience has been frustrating in both respects. Your input is appreciated and helps us better understand user needs. If you are open to it, we would be glad to support you, whether through guidance on hair preparation, tips for curl retention, or adjustments to heat and airflow settings tailored to your hair type. Please feel free to contact our chat or voice support team at any time. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson styling tools. Thank you once again for bringing this to our attention.
Written by a customer while visiting Dyson
Posted by: Christa
Gender:Female
Verified Purchase:Yes
So far so good! It makes styling my hair so much easier and saves me so much time!
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Paul8
Verified Purchase:Yes
I love a couple of the attachments, but cannot figure out how to use the wands to curl my hair. I need help. Can I get live help anywhere? I'm sure that once I have more support, I'll be very happy.
Response from DysonBy Customer Service, Rubaid K, September 26, 2025
Thank you for sharing your feedback. We are pleased that a couple of the attachments have been working well for you, as delivering versatile and user-friendly styling tools remains central to our commitment. We regret that the curling barrels have been challenging to use, especially when ease and confidence in styling are so important. We understand the value of hands-on support and appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through live guidance from our chat or voice support team, personalized tips based on your hair type, or step-by-step instructions to help you master the curling technique. Please contact our support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. We appreciate your continued engagement and look forward to supporting you further.
Written by a customer while visiting Dyson