Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: No nick names
Verified Purchase:Yes
Having a lot of trouble using it i viewed u tube videos hopefully with practice will get better
Written by a customer while visiting Dyson
Posted by: Gen2025
Gender:Female
Verified Purchase:Yes
I’m still hopeful that I can make it work. Right now hair ends up too frizzy.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, July 26, 2025
Thank you for continuing to share your experience, we truly appreciate your optimism. We are sorry to hear that your Airwrap is causing frizz after use. We understand how vital it is for styling tools to deliver smooth, controlled results, especially with a premium product. At Dyson, we are committed to designing tools that care for your hair while helping you achieve your desired style. Your feedback helps us improve airflow, heat control, and attachments for all hair types. If you are open to it, our support team can offer tips to help reduce frizz, such as adjusting airflow settings, or trying a different attachment. Feel free to reach out to askdysonus@dyson.com, our team is here to help. Thanks again for your valuable input, it drives us to innovate and improve. Best regards, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: Mhel
Gender:Female
Verified Purchase:Yes
I bought this two weeks ago and I’m so glad that I did.Perfect for everyday use.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Cami
Gender:Female
Verified Purchase:Yes
My hair is bouncy, shiny and soft. I found it very easy to use, less noisy than a regular blow dryer and less heavy too, my arm was not tired after styling my hair.
It was the BEST decision and I love my Dyson Airwrap.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: InaB
Gender:Female
Verified Purchase:Yes
Still practicing to use all the attachments and how to improve the time spent.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Rhonegirl
Gender:Female
Verified Purchase:Yes
I like it but it takes practice. I do have problems with getting the app to work properly though. I have to mess with it for a bit to start the timer.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Andi
Gender:Female
Verified Purchase:Yes
After going back and forth about this product I decided to purchase and what an excellent decision. It is easy to use and along with the styling products my hairstyle is better than when I leave the salon. I have now replaced my Dyson Hair dryer and now our family uses this product alone.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: mlfj
Gender:Female
Verified Purchase:Yes
I purchased the Dyson - after 3 days it stopped working and I had to send it back for a new one.
I'm just not sure I will be keeping it-it can be difficult to use, it's large barrel and attachments are difficult to hold and maneuver, and the curls just do not stay in my hair. I'm sure it's a great product but I don't think it's for me.
I'm just not sure I will be keeping it-it can be difficult to use, it's large barrel and attachments are difficult to hold and maneuver, and the curls just do not stay in my hair. I'm sure it's a great product but I don't think it's for me.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 13, 2025
Thank you for sharing your experience. We are truly sorry to learn that your Dyson product ceased functioning shortly after purchase and that the replacement has not met your expectations. We understand how disappointing it can be when a product feels difficult to use and does not deliver the styling results you had hoped for, particularly following a significant investment. Dyson styling tools are engineered to accommodate a variety of hair types; however, recognize that ease of use and long-lasting results are essential. If you are open to it, we would be pleased to explore potential solutions, whether through curl retention techniques, personalized styling guidance, or support in using the attachments more comfortably. Please contact our support team at askdysonUS@dyson.com. We will be happy to assist you. Your feedback is invaluable as we continue to enhance our products and services. Dyson wishes you great health and joy!
Written by a customer while visiting Dyson