Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Nae612
Gender:Female
Verified Purchase:Yes
I love the blowdryer and the curling attachments. The brush attachment does not fit well. It has to be forced into the connector. I’ve still yet to figure out the fly away attachment. All in all, I think it’s too much money for what it is.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, June 11, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap i.d. multi-styler and dryer. We are delighted to hear that you love the blowdryer and curling attachments! We appreciate your feedback regarding the brush attachment fit—ease of use is important, and we want every component to work seamlessly. If you would like, our support team can provide guidance to ensure a smooth connection. The flyaway attachment is designed for sleek, smooth results, and we would be happy to share tips to help maximize its effectiveness. Your insights are valuable, and we truly appreciate your perspective on the product’s value. If we can assist further, please do not hesitate to reach out! Dyson wishes you good health and joy!
Written by a customer while visiting Dyson
Customer Rating
4
Great Drying power! Attachments can be improved.
on June 14, 2025
Posted by: Ab24
Gender:Female
Verified Purchase:Yes
I love the power of the dryer, however a some of the attachments can be improved. For example the round brush, the bristles should be a combination of different ones like other similar product's for a better result. Otherwise like the product.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: AnyDots
Verified Purchase:Yes
I have long curly hair. However, on the days that I don’t shampoo it I use the air wrap. There’s definitely a learning curve. I also bought their hair prep product to apply to my hair to hold the curl better. It’s an expensive “toy" but I love the technology.
Written by a customer while visiting Dyson
Posted by: Disappointed
Gender:Female
Verified Purchase:Yes
I can’t figure out how to get the curler to wrap my hair to curl. It won’t catch and I’ve tried it at different levels of dampness as well as less pieces of hair and angles. Nothing has worked and I’m so frustrated because I bought this specifically to curl my hair. The blow dryer works great. Just disappointed with the air wrap
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, June 23, 2025
Thank you for sharing your experience. We are really sorry to hear that the Airwrap isn’t delivering the curling results you were hoping for, especially since that was your main reason for purchasing it. We completely understand how frustrating it must be to spend time adjusting dampness, section sizes, and technique, only to feel stuck and disappointed. While we are glad the blow dryer is working well, it’s clear that the curler not catching the hair properly is letting you down. Your feedback means a lot, it helps us understand where things might not be intuitive and where we can do better in both design and guidance. If you are open to it, we would love to walk you through some troubleshooting steps, or offer tips tailored to your hair type and styling needs. Our support team would be happy to assist further, you can reach us at askdysonus@dyson.com. We are here to help and hope to turn this experience around. Best wishes, Dyson Marketplace Support
Written by a customer while visiting Dyson
Posted by: LalalaLonghair
Verified Purchase:Yes
I bought this a month ago and I had been indecisive about it for at least three years my hair is down to my waist and I have an auto immune disease so drying it and taking care of my hair is literally painful so I took the plunge and decided to buy it the first day I had it. I realized that it was beautifully packaged and worth all the hype, but as I was using The Curling tooleven with little pieces of my hair, it made the noises, but there was no suction I thought that perhaps my hair was too long so I started doing smaller pieces and on and on until the air wrap curling function wasn’t working for me even though it didn’t work for me I gave it a three stars because the packaging was beautiful and my hair while using the other attachments did feel nice and it was much easier than buying six separate attachments, but for the cost and it not working on the first day, it made me too nervous to keep It I’m also giving it a three out of five because I’m not sure if it just wasn’t compatible with my hair Or that it was defective All in all, I returned it because if the first day I Receive my package and it Was losing function what was the point of getting the Dyson in the first place? I bought it specifically for the curling feature. Maybe it’s not strong enough to curl hair that long as I was doing months of research I thought I weigh out the pros and cons, but this might be something to consider when buying.
I would recommend this to a friend!
Response from DysonBy Customer Service, Harpreet K, June 24, 2025
Hello, thank you for sharing your experience—it sounds like you put a lot of thought into this purchase, and we are genuinely sorry it did not live up to expectations. We understand how important the Airwrap’s curling function was for you, especially with your unique needs, and it’s disappointing that it did not perform as hoped right from day one. We appreciate your honest and balanced review—it helps us and others better understand how the product performs with longer hair types.If you ever decide to revisit Dyson styling tools, we would love to help you find the right fit. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: doves6
Gender:Female
Verified Purchase:Yes
I purchased this a month ago and I'm extrememly happy with this product. It took me a while to get the hang of how to get the wrap to work, but the tuturials through youtube helped me alot. Also, patience was key for me. I love how my hair feels after I use the device and the lasting style throughout the day. I researched the Dyson site for many months before I made the purchase and I do not regret it. It's worth the money.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tay17
Verified Purchase:Yes
Bough this a few weeks ago and immediately didn’t turn on after opening. I had to send this in to get repaired before ever using the product. Extremely disappointing
Response from DysonBy Customer Service, Rubaid K, July 5, 2025
Thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how disappointing this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience, and it’s disheartening to hear that your product didn’t function properly right out of the box. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team to help us better understand where improvements can be made. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Written by a customer while visiting Dyson
Posted by: payt
Gender:Female
Verified Purchase:Yes
I bought this on a whim and it's definitely unregrettable! I love the usability of the tool and the efficiency it's added to my morning routine. Once you understand and learn how to use it, it's seamless!
I would recommend this to a friend!
Written by a customer while visiting Dyson