Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7 out of 5
3.7
(463 Reviews)
Open Ratings Snapshot
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product. 
(
233 out of 349
)
Best Buy Privacy Policy
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Customer Rating
4 out of 5
4
Cool shot
on July 3, 2025
Posted by: Kathleen
Verified Purchase:Yes
This is my second air wrap and I love it but am not able to get a cold shot the way I could with my old one. I have to actually move the temperature switch from hot to cool rather than just pressing the power switch up as I used to. Any input would be appreciated.
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Game Changer
on July 20, 2025
Posted by: Katie
Gender:Female
Verified Purchase:Yes
This machine is a game changer. I love the ease and speed of drying and styling my hair. No longer need a hair dryer and curling iron. Highly recommended.
I would recommend this to a friend!
User submitted photo
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
Fantastic Hair Tool
on August 16, 2025
Posted by: MrGreen and Blue
Gender:Female
Verified Purchase:Yes
I was having buyers remorse until I actually used it and connected my phone to the Dyson Airwrap i.d. I put in my hair type and what style I wanted to achieve. After turning it on, the Airwrap put out the right amount of heat and time then automatically went to cool to close the cuticle. Wow! I didn’t know it did this on its own. I have fine, wavy hair with damage from over heating the hair with hair tools. With the Dyson Airwrap i.d., my hair style had volume, damaged ends were smooth and the entire style came out shiny and silky. A big plus, my hair style stayed the next day without having to restyle.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5 out of 5
5
on August 26, 2025
Posted by: Person
Verified Purchase:Yes
Best thing I ever invested in. I had great hair when I was younger, but as I’ve gotten older it has become quite dry. I did two things: keritan treatment at a salon and purchased the Dyson styler. My husband says my hair looks like I’m in my thirties again! And I’m still learning too use the styler!
Written by a customer while visiting Dyson
Customer Rating
3 out of 5
3
Not meeting expectations
on September 6, 2025
Posted by: Bella
Gender:Female
Verified Purchase:Yes
Have been trying to use this for a few weeks. I’ve watched a bunch of videos and tutorials and either I’m not doing it properly or it is just not meeting my expectations. I really like the blow dryer, but the main attachment I bought this for was the curling barrel. It just does not pick up much hair and to keep the curls requires a lot of prep with moose and clips. Honestly I’ve just gone back to using my curling iron and flat iron, which leaves this as a super overpriced bow dryer. It definitely seems like an effective tool for others based on the videos, just isn’t probing to be for me.
No, I would not recommend this to a friend.
Response from DysonBy Customer ServiceRubaid KSeptember 7, 2025
Thank you very much for your feedback. We are pleased to hear that you are enjoying the blow dryer function, and we sincerely appreciate the time you took to share your detailed experience with the curling barrel attachment. We fully understand how disappointing it can be when a product does not meet expectations, especially after investing time in tutorials and preparation. Your observations about curling performance, hair pick-up, and styling effort are valuable to us. If you are open to it, we would be glad to assist with troubleshooting, offer styling tips tailored to your hair type, or suggest alternative attachments that may better suit your needs. Please contact our chat or voice support team for assistance. We are committed to helping you achieve the best possible results. Thank you again for sharing your experience and allowing us the opportunity to improve.
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
on September 21, 2025
Posted by: Anna
Gender:Female
Verified Purchase:Yes
It really dry out tremendously my hair and the medium temperature is not stable and it is increasing becaming very hot. I’ll most likely returning it, I am worry it already ruin my hair
No, I would not recommend this to a friend.
Response from DysonBy Customer ServiceRubaid KSeptember 22, 2025
Thank you for your feedback. We regret that the temperature stability and drying performance of the tool did not meet your expectations. We understand the importance of maintaining the health and integrity of your hair, and we take concerns about overheating and potential damage very seriously. We appreciate you bringing this to our attention and remain committed to helping you find a solution. If you are willing, we would be glad to offer guidance on optimal heat settings for your hair type, tips for protective styling, or a review of the product's performance. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we are dedicated to ensuring that your styling tools operate safely and effectively. We value your trust and look forward to improving your experience.
Written by a customer while visiting Dyson
Customer Rating
2 out of 5
2
Sad it didn’t hold
on October 11, 2025
Posted by: Mary
Gender:Female
Verified Purchase:Yes
I bought this a few weeks ago and I’m so bummed that it just doesn’t work on my hair. The curls are gorgeous for about an hour then they disappear. And I’m not the kinda person who wants to load my hair with product just to make this work. Sad cuz I’d always wanted it to work but sad it didn’t.
No, I would not recommend this to a friend.
User submitted photo
User submitted photo
Response from DysonBy Customer ServiceRubaid KOctober 13, 2025
Thank you for sharing your feedback. We are glad that the Airwrap creates beautiful curls initially, as delivering styling tools that help users achieve their desired look is central to our commitment. We regret, that the results have not lasted as long as you had hoped, especially without the use of additional hair products. We understand the importance of effortless styling that aligns with your preferences, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through techniques to improve curl longevity or guidance on heat settings tailored to your hair type. Please contact our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your input.
Written by a customer while visiting Dyson
Customer Rating
1 out of 5
1
on October 22, 2025
Posted by: Chris
Verified Purchase:Yes
I bought this 1 week ago and it stopped working right out of the box, very disappointed.
Response from DysonBy Customer ServiceRubaid KOctober 22, 2025
Thank you for sharing your feedback. We are truly sorry that your Dyson Airwrap i.d. stopped working immediately after being opened, especially following such a recent purchase. This is certainly not the experience we strive to deliver, and we understand how disappointing it must be. We appreciate you bringing this to our attention and would welcome the opportunity to make things right. If you are willing, we encourage you to contact our chat or voice support team so that we may assist you further, whether through troubleshooting or exploring other solutions. Your satisfaction is important to us, and we remain committed to ensuring that you receive a product that performs as expected. We value your trust and are dedicated to restoring your confidence in our products and service.
Written by a customer while visiting Dyson
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