Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Need
Verified Purchase:Yes
Too complicated to learn how to use. The video tutorials do not give the specific details needed. They are too general and oversimplify.
Response from DysonBy Dyson Customer Service, December 8, 2025
We are sorry to hear that the tutorials felt too general and didn’t provide the details you needed. We understand how frustrating it can be when learning feels complicated. Please reach out via live chat or call support, so we can walk you through step‑by‑step guidance.
Written by a customer while visiting Dyson
Posted by: CarmenL
Verified Purchase:Yes
It doesn’t attach to my hair. A few hairs do, but not easy to use.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 28, 2025
Thank you for sharing your feedback with us. We appreciate you letting us know about your experience and understand how important it is for your styling tools to work seamlessly with your hair. Your input is valuable, and we are committed to helping you get the best results. To provide immediate support and guidance, we warmly invite you to connect with our live chat or voice support team, who will be ready to assist you and ensure your satisfaction. Your experience matters to us, and we remain dedicated to making it better.
Written by a customer while visiting Dyson
Posted by: Kris1
Gender:Female
Verified Purchase:Yes
I am not happy with the air wrap I.D at all. I want to return it
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 29, 2025
Thank you for sharing your feedback with us. We truly value the time you’ve taken to let us know about your experience with the Airwrap I.D. We completely understand how important it is for your styling tools to meet your expectations, and we want to assure you that your satisfaction is very important to us. Our team would love the opportunity to make this better for you, so we warmly invite you to connect with us through our live chat or by calling our support team, where we’ll be ready to assist you with the return process and explore the best resolution together. Thank you again for your input, it helps us continue improving and ensures we can support you in getting the most from your Dyson styling tools.
Written by a customer while visiting Dyson
Posted by: Gamgam
Gender:Female
Verified Purchase:Yes
The hair styler worked for 2 days. I sent it back to Dyson. We shall see?
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 8, 2026
Hello there, thank you for sharing your experience with us. We're genuinely sorry your hair styler only worked for two days before you had to send it back, and we understand how disappointing this must be. We appreciate your patience while we process your return. If you need any assistance or have questions during this time, please reach out to us via Live Chat at http://ms.spr.ly/6426tNVFy or call our support team at 866-693-9766. Our agents will be happy to help and offer support every step of the way.
Written by a customer while visiting Dyson
Posted by: Mey33
Gender:Female
Verified Purchase:Yes
I bought it recently and have to return it because the hair styler for curl the hair doesn’t stay longer. I just find it waste of my money and time.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 13, 2026
Hi, thank you for sharing your feedback with us. We’re sorry to hear that the styler didn’t meet your expectations, and we appreciate you taking the time to let us know. Your experience is important to us, and we’ll make sure your comments are passed along to the relevant team. If you ever face any performance issues or need assistance, please don’t hesitate to reach out to us via live chat or by calling our support team at 866-693-9766. We’re available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST. We’re here to help!
Written by a customer while visiting Dyson
Posted by: Allyson2481
Gender:Female
Verified Purchase:Yes
I am thrilled. Anything Dyson is wonderful. I have all Dyson in my home!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 22, 2026
Thank you for such enthusiastic feedback! It means a lot to know you trust Dyson products throughout your home. We're thrilled to have loyal owners like you—your support inspires us to keep engineering better solutions every day.
Written by a customer while visiting Dyson
Posted by: AC007
Verified Purchase:Yes
The curling and straightening tools don't work for ethnic hair.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 19, 2026
Thank you so much for sharing your feedback and leaving a review. We truly value your perspective and understand that everyone’s hair is unique. Our goal is to help you achieve great results with your styling tools, no matter your hair type or texture. We would love the opportunity to offer tailored support and guidance for your specific styling needs. If you are open to it, please reach out to our live chat or call our support team, our specialists are ready to help you get the results you deserve and make your Dyson experience even better. Your satisfaction means everything to us, and your insights help us continue to innovate and improve. Thank you again for taking the time to let us know how we can better support you.
Written by a customer while visiting Dyson
Customer Rating
5
THE BIGGEST HAIR GAME CHANGER
on September 1, 2024
Posted by: stacy
Gender:Female
[This review was collected as part of a promotion.] The Dyson air wrap is a game changer for your hair! It makes my hair hold a curl all day while not damaging my hair! You can do much with it with all the different attachments it comes with! I can count on my Dyson air wrap to get me the blowout I want! I was gifted by dysonhair and I’m so thankful for this experience!
I would recommend this to a friend!
Written by a customer while visiting Dyson