Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: BakerL
Gender:Female
Verified Purchase:Yes
I have fine, thin shoulder length hair. I was assured by the guy in the store that it would work for me. I bought this in the Union Square store in San Francisco.
The power on the lowest setting is too high, it kept blowing my hair everywhere, constantly knotted it up, and every time I put a curl in, the airflow from the next curl would blow my previous curl straight out.
It also kept roughing up the cuticle of the hair. My hair felt rougher and frizzier every time I used it.
If you have super long, thick hair, it would be great. Anyone else, forget it.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, June 10, 2025
Hello, thank you for sharing your experience with the Dyson Airwrap i.d.™ multi-styler and dryer. We are sorry to hear that it did not work as expected for your hair type. The Airwrap is designed to style a variety of hair textures, but we understand that individual results can vary. Your feedback is invaluable, and we appreciate you taking the time to share it. If you would like, our team would be happy to provide tips or adjustments to optimize your styling experience. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Kelly
Gender:Female
Verified Purchase:Yes
Was really hoping I would love this styler. For me, it was simply overkill. There are too many attachments. I already have a Dyson hairdryer.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Harpreet K, June 17, 2025
Hello Kelly, thank you for sharing your thoughts on the Dyson Airwrap i.d. We are sorry it did not meet your expectations. The variety of attachments is designed to offer flexibility for different styles, but we understand it can feel like too much—especially if you already own a Dyson hairdryer. Our team is dedicated to addressing these concerns, and we’ll use your input to make improvements. If you need further assistance or have more suggestions, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Written by a customer while visiting Dyson
Posted by: Meme
Gender:Female
Verified Purchase:Yes
It’s a beautifully designed hair dryer but it left my hair feeling like straw and I had another friend said it did the same to her hair. Perhaps, it’s not meant for kinky (african american) hair. I’m outside of my warranty and I’m stuck with it but sad nothing can be done. Money wasted.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 9, 2025
Thank you for sharing your experience. We are pleased to know you appreciate the design of the Airwrap, as creating products that are both functional and aesthetically pleasing is central to our commitment. We regret that the results have not met your expectations, particularly in terms of how the dryer has affected your hair texture. We understand the importance of styling tools that support and protect all hair types, including kinky and coily textures, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through guidance on heat settings, recommended hair preparation techniques, or other tailored suggestions. Please contact our chat or voice support team, and we will be happy to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. We truly value your feedback.
Written by a customer while visiting Dyson
Posted by: Eva S.
Gender:Female
Verified Purchase:Yes
It seems to be a quality product, and I commend Dyson for their innovation here. It however, did not work for my kind of hair (4B). I could get it to make some curls, but they didn’t hold long, disappointingly
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, October 23, 2025
Thank you for sharing your feedback. We are glad that you recognize the quality and innovation behind the product, as Dyson is committed to delivering cutting-edge technology that meets a wide range of styling needs. We regret that the curling attachments did not perform as expected for your 4B hair type. We understand how important it is to achieve lasting curl definition, and we appreciate you bringing this to our attention. If you are open to it, we would be happy to explore ways to improve your experience, whether through styling techniques designed for tighter curl patterns, tips on product layering and hair preparation, or adjustments to airflow and heat settings that may better suit your texture. Please reach out to our chat or voice support team, and we will be ready to assist you. Your satisfaction matters to us, and we remain committed to helping you get the most from your styling tools. We truly value your voice and the opportunity to support your hair journey.
Written by a customer while visiting Dyson
Posted by: TSEPAL
Gender:Female
Verified Purchase:Yes
I like to personalize my Dyson box, & I try to chat online, but it doesn't help. I have to go by their option, which doesn't make sense for me. What I'm trying to ask is not even the option. Very disappointed. I have 2 Dysons but neither of them is personalised
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re sorry to hear that the personalization options didn’t meet your expectations and that the online chat support wasn’t able to provide the flexibility you were looking for. We understand how disappointing that can feel, especially since you own two Dyson products and wanted them to be personalized. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson experience. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: DysonSucks
Verified Purchase:Yes
Worst money spent ever. Beautiful curls that last 0.2 seconds. Frizz beyond belief. A look you can achieve by just not doing your hair at all. It’s made for straight hair and they should advertise it as such. False advertising. Don’t buy it.
Response from DysonBy Dyson Customer Service, January 9, 2026
Hello, we appreciate you taking the time to leave this review, and we’re truly sorry to hear the results haven’t matched your expectations. We understand how disappointing it is when curls don’t hold and frizz takes over. We’d really like to support you with this — our team can walk through some checks and styling guidance to see what might be causing the issue. If you’re open to it, please contact our support team through live chat or phone.
Written by a customer while visiting Dyson
Posted by: Stop
Verified Purchase:Yes
Stop bugging me for reviews. It's a christmas present that hasnt been opened yet.
Response from DysonBy Dyson Customer Service, December 13, 2025
Hi there, thanks for sharing! We totally understand that it’s a Christmas present and hasn’t been opened yet. No pressure at all—we just hope it makes the holidays even better. If you need assistance, please connect with us through live chat or call.
Written by a customer while visiting Dyson
Posted by: JRisSad
Gender:Female
Verified Purchase:Yes
The new ID compared to the original is significantly different causing confusion and frankly the inability to use the product t like before. All those changed have negative impact in an 88 year old that uses the original and which actually helped daily self care. Not anymore with the new version. Unfortunate negative experience now with so many changes
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for sharing your honest feedback. We’re truly sorry to hear that the changes in the new version have caused confusion and made it harder to use compared to the original. We understand how important consistency and ease of use are, especially when a product supports daily self‑care. Please reach out to us via live chat or phone support, where our team can assist you further and explore possible solutions. Your satisfaction matters to us, and we’ll continue striving to make our products intuitive and supportive for every user.
Written by a customer while visiting Dyson