Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: jojo
Verified Purchase:Yes
I'm very glad I ordered the Airwrap i.d. It's faster, easier, and gives better results than anything I've tried in the past. It takes some patience to get through the initial setup and to learn how to use it, but by the third time, it's easy. Setting the temperature and time preferences was easy.
Response from DysonBy Dyson Customer Service, May 12, 2026
Thanks so much for your review. It’s great to hear the Airwrap i.d. has outperformed everything you’ve tried before and that the setup became second nature by your third use.
Written by a customer while visiting Dyson
Posted by: Lee we
Gender:Female
Verified Purchase:Yes
Horrible product. The heat didn’t exceed 450 Fahrenheit. The blow out brush was a small barrel
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, May 25, 2026
Thank you for sharing your experience with us. We’re sorry to hear the heat didn’t reach the level you expected and that the brush size wasn’t a good fit. Please reach out to our live chat or support team, so we can take a closer look and help.
Written by a customer while visiting Dyson
Posted by: SMCC
Gender:Female
Verified Purchase:Yes
Incredibly disappointed with the Dyson ID airwrap. During my first use the blow dryer stopped working after 2 mins. I had to return it because I was never able to fully use it. After a few weeks I received my replacement. I was hopeful as I was able to use the airwrap for a few weeks. I turned the power off on the airwrap and that was the last time I was able to use it as it would not turn back on. So having two airwrap within 30 days that both broke has led to my disappointment with Dyson. This should not happen for the price that I paid for the airwrap.
No, I would not recommend this to a friend.
Response from DysonBy Priya, Customer Service, March 21, 2025
Hello, thank you for sharing your experience. We sincerely apologize for the repeated issues you’ve faced with your Dyson Airwrap. We completely understand your frustration and disappointment, especially given the high expectations associated with the product's price. This is certainly not the level of quality or reliability we strive to deliver.
We would like to look into this matter further and ensure we address your concerns properly. Please feel free to contact us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team will prioritize your case and work with you to find a solution, whether it involves repairs, troubleshooting, or exploring alternative options to restore your satisfaction.
We appreciate your patience and your feedback, as it helps us improve.
We would like to look into this matter further and ensure we address your concerns properly. Please feel free to contact us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team will prioritize your case and work with you to find a solution, whether it involves repairs, troubleshooting, or exploring alternative options to restore your satisfaction.
We appreciate your patience and your feedback, as it helps us improve.
Written by a customer while visiting Dyson
Customer Rating
5
Expensive but worth it
on October 22, 2024
Posted by: Sophie26
Gender:Female
[This review was collected as part of a promotion.] Sadly, the Dyson absolutely lives up to the hype. I have never been someone who styles my hair, it’s just too time consuming and complicated for me to do on the regular, but the airwrap genuinely makes it so easy. I love all the different attachments and that there’s really no heat damage so you can use it multiple times a week without worrying about the condition of your hair over time. Yes, it’s expensive, but considering how much a blowout costs, it would only take 10 appointments to make it worth it. Gifted by dysonhair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tans10
Gender:Female
Verified Purchase:Yes
I have tried the Dyson a few times now with different Dyson styling products and other and I find my hairstyle does not hold at all. It held best when not using any products and styling it when completely wet. It does dry your hair quickly when using the dryer. My hair is shiny immediately after use.
No, I would not recommend this to a friend.
Response from DysonBy Customer Service, Rubaid K, August 24, 2025
Thank you for sharing your experience. We are pleased to hear that you are enjoying the quick drying time and shine, those are exactly the results we aim to deliver. However, we are sorry that your hairstyle is not holding as expected, even when using Dyson styling products. We understand how important long-lasting results are, and we appreciate you bringing this to our attention. Our goal is to provide tools that not only elevate your hair’s appearance but also help maintain your style throughout the day. If you are open to it, our support team would be happy to assist, whether through personalized styling tips, technique suggestions, or reviewing settings tailored to your hair type. Please feel free to reach out to us at askdysonus@dyson.com. Your feedback is invaluable to our continued efforts to improve, and we are truly grateful for it.
Written by a customer while visiting Dyson
Posted by: Martha
Verified Purchase:Yes
My blow dryer broke less than a month of using it!
Response from DysonBy Dyson Customer Service, Nisha, April 16, 2025
Hello Martha, thank you for sharing your feedback on the Dyson Airwrap. We are sorry to hear that your blow dryer stopped working so soon after purchase—that’s certainly not the experience we want for our customers. Dyson is committed to delivering high-quality, durable products, and we regret that this one didn’t meet expectations. We understand how frustrating this must be, and we appreciate you bringing it to our attention. If you haven’t already, we encourage you to reach out to our support team so we can assist with troubleshooting or explore options for a resolution. We want to make sure you have the best experience possible with your Dyson products. We request you please reach out to us at askdysonUS@dyson.com with "Dyson Review" in the subject line. Our team is committed to assisting you and ensuring the issue is rectified promptly.
Best Regards,
Dyson Support | Marketplace
Best Regards,
Dyson Support | Marketplace
Written by a customer while visiting Dyson
Posted by: Tara2340
Gender:Female
Verified Purchase:Yes
This is my second air wrap. First one lasted 7 years, I am helpless with hair tools but this is the best hair tool ever invented!! I have had long wavy hair and short wavy hair and it works great with both!! I get tons of compliments on my hair.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Posted by: Tangelina
Gender:Female
Verified Purchase:Yes
I regret purchasing. Technology too difficult to understand. None of the videos explain how to end with cool air to hold the curl. Also, 24 hours after ordering I saw the purchase price was $100.00 less than what I paid. Not a pleased customer.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, November 15, 2025
Thank you for sharing your feedback. We regret to hear that the technology has felt difficult to understand and that the styling videos did not provide the clarity you were looking for, particularly regarding the use of cool air to set curls. We also understand your disappointment in noticing a price change shortly after your purchase, and we appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through personalized styling techniques to help achieve curl retention, additional guidance on using the cool air function, or reviewing your purchase inquiry further. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson styling tools. Thank you again for your input.
Written by a customer while visiting Dyson