Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: GG26
Gender:Female
Verified Purchase:Yes
My (wonderful) boyfriend purchased this for me as a Christmas gift, and I absolutely love this magic-maker. I am starting to really achieve a full salon quality blow-out and I am truly terrible at all things hair and make-up. It is so user-friendly, effective, and time saving, as well as looking sleek enough to let it stay out at all times.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 16, 2026
Thank you so much for sharing your wonderful feedback with us. We’re genuinely delighted to hear that your Airwrap has made such an enjoyable difference to your hair routine! It’s fantastic to know that you’re achieving salon-worthy results at home, even as you claim to be "terrible" at hair and make-up. The Airwrap is designed exactly for experiences like yours. We love that its ease of use, effectiveness, and sleek design have made it a true everyday essential for you. We’re grateful you took the time to let us know, and we hope you continue enjoying those flawless blowouts and time-saving styling for years to come.
Written by a customer while visiting Dyson
Posted by: Curl component
Gender:Female
Verified Purchase:Yes
I love the drying features. Hairdryer and brush are great. The curling barrels I don’t like at all. My hair goes everywhere and my curl falls out before I even leave the house. With a traditional curling iron my curls last two days. Very expensive hair dryer.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 18, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you’re happy with the drying features, hairdryer, and brush, but we’re sorry the curling barrels haven’t met your expectations. Your experience with the curls not holding and the comparison with traditional options is valuable to us. If you’d like us to help troubleshoot or offer tips, please reach out via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Jill
Verified Purchase:Yes
I have wanted to try this for a longtime, but the cost stopped me.I splurged and got it. I found it very easy to use. However, I wish I never bought it. It cost so much money and it doesn’t work for me. It dried my hair nicely. I curled my hair easily, but by the next day the curls went flat. I have course wavy hair that holds a curl for 2 weeks when I use a curling wand. I’m sooo disappointed. I watched videos of how to get the curls to hold over one day, but they say you need to pin the curls and spray them. My curls hold very easily with my curling wand with no other steps that take a long time. Wish I had not spent money on this.
Response from DysonBy Dyson Customer Service, January 21, 2026
Thank you so much for sharing your feedback and experience with the Dyson Airwrap; we truly appreciate you taking the time to let us know how it worked for you. We understand how disappointing it can be when a product doesn’t meet your expectations, especially after making an investment. You found the Airwrap easy to use, and it dried your hair nicely, but the curls didn’t last as long as you hoped compared to your curling wand, even after trying tips like pinning and spraying. For any performance issues with the device, we encourage you to reach out to us via live chat or phone; our agents will be happy to assist further and help resolve any concerns. Thank you again for your valuable input; it helps us improve and better serve our owners.
Written by a customer while visiting Dyson
Posted by: HKPB
Gender:Female
Verified Purchase:Yes
Nice in theory but it is just a glorified hair dryer. I followed all of the helpful tips and tricks and still couldn't get my hair to hold even the slightest curl. Not worth the price at all.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 24, 2026
Hi there, thank you for sharing your feedback. We're sorry to hear that the product didn’t meet your expectations, especially after trying the tips and tricks, and that you didn’t see the results you were hoping for. If you’d like to discuss your experience or explore possible solutions, please contact us on live chat or call so that we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your cleaning solutions. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Allyo
Gender:Female
Verified Purchase:Yes
I love how my hair looks and feels immediately after styling—it leaves my hair feeling healthy and smooth. Unfortunately, no matter what I try, the curls just won’t hold. I’ve set up the Curl I.D. with Bluetooth for the automatic cold blast and experimented with styling cream, hairspray, and different techniques, but the curls fall within about 20 minutes. It also takes a very long time to style, especially with long, thick hair. While it’s a cool concept and great for hair health, it’s not practical for my hair type and definitely not worth the price.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 26, 2026
Thank you for sharing your feedback. We are pleased to hear that the dryer and brush attachments are performing well, as delivering reliable and effective features is central to our commitment. We regret that the curling rods haven’t met your expectations, especially compared to a traditional curling iron. We understand how important it is to achieve long-lasting styling results and appreciate you bringing this to our attention. If you are open to it, we’d be glad to explore ways to enhance your experience—whether through techniques to improve curl retention, guidance on hair preparation, or adjustments to heat settings suited to your hair type. Please contact our chat or voice support team, and we’ll be ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Tracy
Gender:Female
Verified Purchase:Yes
I had the original Dyson and that one is good but this Airwrap ID is on a whole different level! Power, performance and ease of use are amazing! 🤩 Thanks highly recommend and have told everyone who compliments my hair! Its the Dyson!
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 27, 2026
Thank you so much for sharing your excitement! We’re thrilled to hear that the Airwrap ID has taken your styling experience to the next level with its power, performance, and ease of use. It’s wonderful that you’re recommending it to others and proudly attributing those compliments to Dyson. We truly appreciate your enthusiasm and support, and here’s to many more great hair days with your Airwrap ID!
Written by a customer while visiting Dyson
Posted by: Deb11
Verified Purchase:Yes
I have the Dyson hair dryer and love it. This does not dry my hair like my hair dryer. Parts are complicated to use. I’ve tried to follow the directions but it’s difficult to manage. I have long hair, and I end up twisting it in knots. Going to be taking it back. Sorry, I wanted to love it.
Response from DysonBy Dyson Customer Service, February 10, 2026
Thank you for letting us know about your experience. We’re sorry to hear that the product felt complicated and didn’t work as well as your Dyson hair dryer, especially with your long hair. Your feedback helps us make our designs and instructions better. If you’d like some hands-on advice or a walk-through, please reach out by live chat or phone, and our team’s happy to help. If not, we understand and are grateful you gave it a try.
Written by a customer while visiting Dyson
Posted by: Misty
Gender:Female
Verified Purchase:Yes
I bought this a couple of weeks ago and it doesn’t work the way I thought it would. There are many other hair tools that are a better value. This is overpriced and misleading. The drying attachment for flyaways seems redundant and unnecessary. I thought it sucked your hair and straightened it based on other marketing videos I’ve seen. The round rush attachment requires you to hold your hair in it; otherwise, it blows it off the brush. I previously used a DryBar round brush hair tool for this and it a much better. The paddle brush attachment is okay. It kind of sucks your hair against the brush but you still need to assist and hold the hair in the tool. The airwrap curling wand is okay. I thought it would suck the hair in better and hold it tighter. This is definitely not worth the money. I wouldn’t purchase again.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, February 17, 2026
Hi, thank you so much for taking the time to share your feedback with us. We truly appreciate you giving the tool a try, and we’re sorry to hear that it hasn’t met your expectations so far. We understand how important it is for a styling tool to feel intuitive and deliver the results you’re looking for, and we want to reassure you that your experience matters to us. If you’re noticing any performance concerns or feel that something isn’t working as it should, you’re welcome to reach out to us through live chat at http://ms.spr.ly/6427QpCpF or by calling our support team at 866-693-9766. Our team is available Monday to Friday from 8:00 AM to 8:00 PM CST, and Saturday from 9:00 AM to 6:00 PM CST, and we’ll be glad to help in any way we can.
Written by a customer while visiting Dyson