Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: Rachel2116
Gender:Female
Verified Purchase:Yes
I’ve had this about a month now and it is the best thing I could have purchased. I have long course red hair and this makes my hair so soft and silky and my curls hold for multiple days and using the app is so easy cut down on blow dry time and I love that my curls can last for multiple days I get so many compliments! There’s a slight learning curve at first, but after watching a few TikTok’s and a YouTube video it was easy enough to learn
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 16, 2025
Hello, thank you for sharing your feedback. We are delighted to hear how well your new Dyson is working for your hair and that you’re enjoying softer, smoother results with curls that last for days. It’s wonderful to know the styling tools and app features are helping reduce your drying time while still giving you the finish you’re looking for. Many users experience a brief learning curve at first, so it’s great to hear that a few tutorials helped you get comfortable quickly. We truly appreciate you taking the time to share your experience. Should you have any questions or require support in the future, please feel free to contact our chat or voice support team — we are always happy to assist.
Written by a customer while visiting Dyson
Posted by: ……..
Gender:Female
Verified Purchase:Yes
I recieved as a gift. It’s basically a very nice and extremely expensive blow dryer.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 5, 2026
Hi there, we appreciate you sharing that with us. Receiving such a gift must feel special, and we understand it’s seen as a very nice yet extremely expensive blow-dryer. Thank you for letting us know your thoughts.
Written by a customer while visiting Dyson
Posted by: Nema
Gender:Female
Verified Purchase:Yes
My hair is is thick & frizzy and it dries it frizzy
Response from DysonBy Dyson Customer Service, January 7, 2026
Thank you for sharing your experience. We’re sorry to hear the product isn’t giving you the smooth results you were hoping for with thick, frizzy hair. We appreciate your honest feedback, and it’s helpful to know how it performs for different hair types. Please feel free to reach out to us via live chat or phone support, where our team will be happy to assist you further. Your satisfaction matters to us, and we’ll continue striving to improve, so styling feels effortless and effective for everyone.
Written by a customer while visiting Dyson
Posted by: Rosh
Gender:Female
Verified Purchase:Yes
My bf surprised me with a Dyson Airwrap for Christmas because I had been eyeballing them and talking about it for months. I finally got it, and I don’t like it yet. Sometimes the air makes my hair frizzy when I’m trying to curl it, the curls don’t stay so I end up having to bust out my old curling iron, everyday. I love the blow dryer and the brush attachments but I can’t use this as a regular curling iron. I haven’t had the time to watch any tutorials so perhaps that will help. Still not certain I will keep it.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you for sharing your feedback with us! We’re so glad to hear you’re enjoying the blow-dryer and brush attachments, and we completely understand that getting the perfect curls can take a little practice. The Dyson Airwrap is designed to create long-lasting styles with the right technique, and we’d love the opportunity to help you get the most out of your styler. If you’re happy to open up a conversation with us, please reach out to our live chat or voice support team, where we can guide you through tips and tricks tailored to your hair type. Your satisfaction is very important to us, and we’re committed to making your experience even better. Thank you again for your input. We look forward to assisting you!
Written by a customer while visiting Dyson
Posted by: Shadyagb27
Gender:Female
Verified Purchase:Yes
Returned not for me. The air wrap was not wrapping. My hair was damp and the dryer was on high heat high setting and it would not hold. I grabbed a smaller section and still nothing grabbed an even smaller section and nothing. It did grab maybe 2 or 3 strands but I’m not gonna waste my time blow drying 2 to 3 strands at a time it’ll take forever to finish styling. And this was supposed to be a “smart technology design device”. Also the large round volumizing brush was pulling my hair, trying different sections of hair different sizes and still caught on and it hurt so bad pulling some hair off. Not happy with this product.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you for sharing your experience. We are truly sorry about the frustration and disappointment you encountered while using the Dyson Airwrap. We understand how important it is for a styling tool to perform as expected, and it’s clear that the device did not meet your needs. Difficulty with the wrapping function and discomfort from the volumizing brush are understandably upsetting, especially given the time and effort you invested. If you are open to it, we would like to help make this right. Please consider reaching out to our chat or voice support team, so we can review your case in detail and explore options to resolve it swiftly. Your satisfaction matters deeply to us, and we remain committed to ensuring you receive the quality and care you deserve. We appreciate your feedback and hope to restore your confidence in our products and service.
Written by a customer while visiting Dyson
Posted by: KayR
Gender:Female
Verified Purchase:Yes
I received this as a Christmas present from my husband and I am completely obsessed with it. It’s become the only tool I use. I feel like it’s not as damaging on my hair as conventional styling tools, and the versatility of all the attachments adds endless styling options. The ID curl technology is brilliant. The fact that it automatically heats and cools my hair while styling is groundbreaking. It did take me a couple of tries to get the hang of it, but once I did, I feel like I have a professional grade blowout and style every time. The investment feels worth it to me as I will be running this into the ground with use. I would note that I do think I have a beneficial texture and thickness to my hair that is compatible with the product. I have thicker, slightly coarse hair that does hold curl. I use styling products as well.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, January 8, 2026
Thank you so much for sharing your experience! We are delighted to hear that your Dyson has become your go-to styling tool and that you are enjoying the versatility and innovative features like the Intelligent Heat Control and ID curl technology. It’s wonderful to know that you are achieving professional-grade results at home and finding the investment worthwhile. Your detailed feedback means a lot to us and inspires us to keep creating products that make styling effortless and enjoyable.
Written by a customer while visiting Dyson
Posted by: Tamara
Gender:Female
Verified Purchase:Yes
I have been wanting one of these for over a year and was super excited to get one for Christmas. I’m sadly disappointed in it. I was really looking forward to loving it. Unfortunately it doesn’t hold a curl whatsoever and I have really long hair so it stops auto wrapping midway up my hair and I manually go the rest of the way. Having long hair I would totally understand it not auto wrapping the entire way it wouldn’t be a big deal but the curl will not hold at all. It does give me volume which is a plus but the curls are gone within 30’min. It also is slower than just blow drying your hair and using a curling iron.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, January 9, 2026
Thank you for sharing your experience with us. We truly appreciate your excitement about receiving the Dyson Airwrap and understand how much you were looking forward to loving it. We hear your concerns about the curls not holding and the auto-wrap feature with long hair, and we’re glad to know you’ve noticed the added volume as a positive. Your satisfaction is very important to us, and we’d love the opportunity to make this experience better for you. If you’re comfortable, please reach out to our live chat or call our support team, where we’re ready to assist you with tips, guidance, or solutions tailored to your needs. Thank you again for your input. We look forward to helping you get the most from your styling tool.
Written by a customer while visiting Dyson
Posted by: Toheed
Verified Purchase:Yes
Hi Dyson, This is my second time turning on my device which stopped working and red light is blinking. This is annoying . I don't know what to do and the air-wrap is literally new .
Response from DysonBy Dyson Customer Service, January 12, 2026
Thank you for reaching out and letting us know about your experience. We’re sorry to hear your Airwrap has stopped working and that you’re seeing a red blinking light, especially so soon after purchase. That’s not the experience we want for our owners. To help you quickly, please contact us via live chat or call our customer support team. Our experts can guide you through troubleshooting steps or arrange a solution if needed. Thank you again for bringing this to our attention. We’re here to help and want to make this right for you.
Written by a customer while visiting Dyson