Customer reviews from Dyson
Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Average customer rating
3.7
(463 Reviews)
Rating breakdown 463 reviews
5 Stars
248
4 Stars
45
3 Stars
49
2 Stars
47
1 Star
74
67%of customers recommend this product.
(
233 out of
349)
Customer Reviews for Dyson - Refurbished Excellent - Airwrap i.d. Multi-Styler for Straight+Wavy Hair - Ceramic Pink/Rose Gold
Posted by: kframe
Verified Purchase:Yes
My hair is not holding the curl. I have been using the APP which shows how long to keep in. Any suggestions?
Response from DysonBy Dyson Customer Service, December 4, 2025
We’re sorry to hear that your hair is not holding the curl despite following the guidance in the app. We understand how frustrating this must be and want to make sure you get the best results. For further assistance, please reach out to us directly by phone at 1-866-693-9766 or through Live Chat at http://ms.spr.ly/6424te3R6. Our agents will be happy to help you with your concern.
Written by a customer while visiting Dyson
Posted by: Mani
Gender:Female
Verified Purchase:Yes
I used my dyson only twice from the purchase date and filter light keeps coming on and cleaning brush wasn’t included with my set. Blue tooth didn’t work for mine.
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 5, 2025
Thank you so much for sharing your feedback with us. We truly appreciate you taking the time, and we are sorry for the inconvenience you’ve experienced with the filter light, missing cleaning brush, and Bluetooth not working. We completely understand how upsetting this must feel, especially with a device you’ve only used a couple of times, and we want to assure you that we’re here to help. For any issue you are facing with your Dyson, we would request you to contact us via live chat or phone, where our agents will be more than happy to assist you and provide the right support. We’re here to make this right for you. Thank you again for your valuable input.
Written by a customer while visiting Dyson
Posted by: JenL
Verified Purchase:Yes
Didn’t do anything for my fine hair. Created more fly-away than I already have. Returned it.
Response from DysonBy Dyson Customer Service, December 8, 2025
Hello, thank you for sharing your feedback. We regret to hear that the product did not meet your expectations for fine hair and that it created more fly‑aways, leading to your decision to return it. At Dyson, we strive to engineer styling tools that deliver smooth, long‑lasting results across different hair types, and we sincerely appreciate you bringing this to our attention. Your experience helps us better understand the needs of our customers, and we remain committed to improving our technology to provide the best possible results. Should you wish to explore other Dyson solutions in the future, our chat or voice support team will be glad to assist you. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Montour1026
Verified Purchase:Yes
They sent me a broken one. I’m trying to figure out to take it to a Dyson fix store for a solution. I used once and the filter is flashing:/
Response from DysonBy Dyson Customer Service, December 10, 2025
We appreciate you taking the time to leave your feedback, even though we regret it reflects such a frustrating experience. We’re sorry the product didn’t arrive in proper working order and that you’ve already encountered issues with the filter. Our support team is available through live chat or phone and can walk you through the next steps to get this resolved quickly.
Written by a customer while visiting Dyson
Posted by: Hola
Gender:Female
Verified Purchase:Yes
There are scratches on the products which was kinda disappointing since its brand new.
I would recommend this to a friend!
Written by a customer while visiting Dyson
Customer Rating
5
Fine, long, straight hair that will not hold a cur
on December 10, 2025
Posted by: Jenn50
Gender:Female
Verified Purchase:Yes
I bought this a few weeks ago and LOVE it. I have long, fine hair that is extremely difficult to curl. It does NOT hold a curl. I did plenty of research online and curling it from damp hair works best so that’s what I did. For the first time in my life, curl held in my hair. Day 1 provides nice, tight curls. Day 2 provides loose waves. Day 3 provides full body. Worth every penny.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 10, 2025
Hi there, thank you for sharing your feedback. We’re delighted to hear that the styler has worked so well for your fine, long, straight hair and that curling from damp hair gave you lasting results for the first time. It’s wonderful to know you’re enjoying the progression from tight curls to waves and then full body over several days. If you have any further concerns or would like assistance, please reach out to us via live chat or call so we can help you with the best possible resolution. Your satisfaction is important to us, and we remain committed to helping you get the most from your Dyson products. Thank you again for your input.
Written by a customer while visiting Dyson
Posted by: Melodie
Gender:Female
Verified Purchase:Yes
It took me awhile to bite the bullet and spend the amount but so far I’m absolutely thrilled. Drying my hair used to be a chore now it’s quick and curling my hair took forever. It’s easy and quick and it lasts a long time. Many days later I’m still thrilled with my style.
I would recommend this to a friend!
Response from DysonBy Dyson Customer Service, December 14, 2025
Thank you for sharing your wonderful review. We are thrilled to hear that your Dyson styler has turned hair care from a chore into a delight, giving you quick drying, effortless curls, and styles that last beautifully for days. It’s inspiring to know that making the investment has brought you so much joy and confidence, and your feedback perfectly reflects the experience we strive to create. Your satisfaction means the world to us, and we are delighted that your Dyson is helping you enjoy many more great hair days ahead.
Written by a customer while visiting Dyson
Posted by: Liv34
Gender:Female
Verified Purchase:Yes
I was so excited to receive this machine after it went on sale for BFCM. However, it has been nothing but a headache. The machine won’t pair in the app and I’ve reached out multiple times via chat for support, troubleshooting and running theough the same issues and questions with the agents without resolution. I’ve been told someone would reach out within 1-3 days to assist further but we’re in the second week since this interaction and I’ve yet to hear back. Very disappointing experience for such an $$$ machine
No, I would not recommend this to a friend.
Response from DysonBy Dyson Customer Service, December 14, 2025
Hi there, thank you for sharing your feedback. We’re truly sorry for the difficulties you’ve experienced and the lack of timely support. This is not the level of service we aim to provide. Please reach out via live chat or call our support team so we can review your case and resolve this as quickly as possible.
Written by a customer while visiting Dyson