Thank you for sharing your experience. We are sorry to hear about the issues you have encountered with your Dyson Airwrap. We understand how disappointing it can be when a product you were excited to try does not meet expectations, particularly one designed to deliver premium performance. Your feedback is very important to us, and we appreciate you bringing this to our attention. A malfunction after only two uses is not the standard we strive for, and we would welcome the opportunity to make things right. If you are open to it, our support team is available to help troubleshoot the issue or explore a suitable resolution to ensure your satisfaction. Please reach out to our chat or voice support team, and we will be glad to assist. Your experience matters, and we remain committed to supporting you every step of the way. Thank you again for giving us the opportunity to address this.

Thank you for sharing your feedback. We are pleased to hear that you have achieved positive results with the device, as delivering effective styling outcomes is central to our commitment. We regret that the lack of visual guides and detailed instructions made it difficult to get started, resulting in trial and error and unnecessary product use. We understand the importance of clear, accessible support, especially for a premium styling tool, and appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through curated tutorials, guidance on attachment selection, or personalized styling tips tailored to your hair type and goals. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction matters to us, and we remain committed to helping you get the most from your Dyson styling tools. We value your input and look forward to supporting your continued success.