Customer reviews from bestbuy-ca
Windhorse - W3 Electric Bike Lightweight Powerful Commuter with 450W Motor 40-Mile Max Range 18 MPH - Black
Average customer rating
2.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
1
4 Stars
5
3 Stars
0
2 Stars
4
1 Star
2
50%of customers recommend this product.
(
6 out of
12)
Customer Reviews for Windhorse - W3 Electric Bike Lightweight Powerful Commuter with 450W Motor 40-Mile Max Range 18 MPH - Black
Customer Rating
4
Good and Cheap
on July 10, 2026
Posted by: Beavis
from Alberta
My son has been using this for the last few weeks and it’s worked well for him. Nothing crazy. Just your basic cheap e-bike.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Great commuter bike, shame about the range
on July 7, 2026
Posted by: ap
from Kelowna
Got it for wife as a commuter bike, as she needs to get to the hospital and back, each way is around 6km. She uses in pedal assist mode, and can get to work and back, but that's about its maximum range.
I used the bike to travel 10km, and used it in both pedal assist and full-throttle mode. After about 8km, it's maximum speed was reduced from ~32kmh to 24kmh. By the 10km mark I was down to 20kmh.
Bike quality seems fine, it's just let down by the battery which even in mode 1 (max 15kmh) I doubt could get anywhere near 70km.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Broke in the first hour of use
on June 29, 2026
Posted by: Mandy
from Truro NS
Was a grading gift for my son, wheel came off and brake pad is messed up.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Great for What it is
on June 18, 2026
Posted by: Zell
from Canada
After having the bike for a week, Here is my honest review
For the price that it is, it runs quite well but of course, there are its cons too.
Pros: Easy Storage- the bike is smaller compared to others so it’s much easier to store especially if you have a smaller space
good on most terrain- I’ve gone on a few trails here and there and the bike seems to absorb the impact pretty good
Brakes fast- One thing i will say is that the breaks to break quite fast, which is good and something that i personally wanted
Nice LED screen- I like the look of it personally and it has 4 speed options plus a light for when it’s darker outside
Great for everyday use- I mainly use it to go to get groceries or biking around with my dog.
Can carry quite a few things- I like how it has a small hook at the front so I could hang my bag! just beware that if it’s too long your knee will definitely hit your bag lol
CONS
Battery life- The battery life isn’t the greatest, It seems to die much quicker that I had originally expected. It really depends on the speed you set it too. For me the 3rd speed works the greatest
Range- Obviously does not go 70km, I haven’t tested it out yet to see how far I can really go but i’m guessing it’s really not that far. (Probably around 20km maximum) It really depends on the speed that you use (e.g. Speed 1, 2, 3, or 4) Speed 2 or 3 last the longest while also giving me a steady speed.
Cargo: One thing that I hate is having to find specific baskets for the bike. As it has a hook and also the big light, There isn’t many small bags I could hook onto my bike or else it would cover the big light in the front (like a basket) and it also just wouldn’t fit. The back of the bike is smaller than others so make sure you find a basket that isn’t really big or else you’d waste your time and money.
Conclusion: The bike isn’t really that bad, It’s easy to use and maneuver. If you’re looking for a bike that would take you from a short point A to a Point B
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
not bad
on June 18, 2026
Posted by: Yu
from Canada
Everything matches the description, BUT the anti-theft feature—a Geometka key fob included separately in the box that works via Bluetooth—is ridiculous. It’s clearly just a marketing gimmick. But the bike isn’t bad! I recommend it!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Good, but the mileage was a lie
on June 16, 2026
Posted by: Anthony Warden
from Toronto
They told me that I would do 40 to 70 km distance. It did not even handle 26 km.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
brakes were too tight
on June 15, 2026
Posted by: jay
from Saskatoon
I did some research and I have been wondering ever since we put it together but whoever or whatever put the actual parts together tightened the break pads too hard. We had to go to an actual mechanic or automotive shop to unloosen the already fixed bolts just to adjust it ever so slightly and ended up paying a fee to fix something that should have been sent in perfect alignment.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Safety Concerns!
on June 9, 2026
Posted by: Gaurav
from Surrey
While my son was riding the bike at a normal speed, he attempted to steer the handlebars, but the handlebars did not respond properly and got stuck then the bike did not turn as expected. As a result, he lost control of the bike and fell to the ground.
The accident caused injuries to his knee, hand, and face. Due to this incident, I no longer have confidence in the safety and reliability of the product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca