Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
73
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: drahcir77
Frequency of use:Daily
Verified Purchase:Yes
The router does as expected when it comes to WiFi and Ethernet but the VPN speed is very slow.
Response from https://www.asus.comBy CLM, October 15, 2024
Dear drahcir77,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409020810-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409020810-0002) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Fritosport
Frequency of use:Daily
Verified Purchase:Yes
I purchased this to use as an AI mesh node and it was surprisingly easy to set up. Very reliable and has definitely worked well so far with my devices and coverage for our 2 level house.
Written by a customer while visiting https://www.asus.com
Posted by: JB Nonya
Frequency of use:Daily
Verified Purchase:Yes
Documentation for setting up a VPN is OK but not great for noobs
Written by a customer while visiting https://www.asus.com
Posted by: tr2v3l3r
Frequency of use:Daily
Verified Purchase:Yes
Great router. Hopefully doesn't break after a year
Written by a customer while visiting https://www.asus.com
Posted by: Ron Craig
Frequency of use:Daily
Verified Purchase:Yes
Great router for the price. Works well with Asus Mesh. Can't compain. Love Asus products!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Excellent speed and coverage. Missing monthly total intetnet usage meter on app. No USB port.
Written by a customer while visiting https://www.asus.com
Posted by: Thomas H
Verified Purchase:Yes
So far this router has been rock solid. I had been trying to get by with cheaper ones in the belief that even if I had to replace them at times I'd still ultimately save money. But going through four routers in a little over 5 years is insane. So I'm in for the long haul on this one. No issues with speed or connectivity.
Written by a customer while visiting https://www.asus.com
Posted by: mR_sMoke
Frequency of use:Daily
Verified Purchase:Yes
For some reason I can't click apply on some things on SOME of the router configuration pages, such as wireless mac address filter. Other than that, works great.
Written by a customer while visiting https://www.asus.com