Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
73
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: Plano
Verified Purchase:Yes
Router lost wi fi connection ,and freez.Must reboot for connection again
Response from https://www.asus.comBy CLM, December 16, 2025
Dear Plano,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unstable wireless connection. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Additionally, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and your ISP's internet service or connection is working properly or stable.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unstable wireless connection. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Additionally, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and your ISP's internet service or connection is working properly or stable.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Dave dd
Frequency of use:Daily
Verified Purchase:Yes
Does not work with Airmesh. Updated firmware. Place By the RT AX3000. Initialize Airmesh. AX 1800. Connects. Power down the AX1800 to move. AX1800 won’t re- connect to the AX3000 even setting side by side.
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Posted by: pdgaynor
Verified Purchase:Yes
This router would not become a mesh node on my RT-AC5300! I have other ASUS products that added without issue but this one never worked. I called support and they eventually hung up. In the end, I returned the product and gave up on ASUS. I installed and eero Pro 6E and everything works better.
No, I would not recommend this to a friend.
Written by a customer while visiting https://www.asus.com
Posted by: Againben
Frequency of use:Daily
Verified Purchase:Yes
This router was purchased to serve as an extention on our local network, it lacked basic settings to support the primary router in its job and ultimately died just a short time after the end of the warranty period. If you are hoping for a reliable product to last a few years, this isn't it.
Response from https://www.asus.comBy CLM, November 12, 2024
Dear Againben,
We certainly understand your disappointment with the router and the inconvenience this may have caused if it stop working after warranty ends.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this router not working after warranty ends is a random problem. This router has all the features of an industry-standard access point, media bridge, repeater or a router.
If you need further assistance with the router or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment with the router and the inconvenience this may have caused if it stop working after warranty ends.
All ASUS products undergo intensive quality control testing and inspections, and are built to last, this router not working after warranty ends is a random problem. This router has all the features of an industry-standard access point, media bridge, repeater or a router.
If you need further assistance with the router or other ASUS products, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Johnny z101
Verified Purchase:Yes
The worst ever registration process I have ever encountered. The router is not worth the headache to go through the hassle to open account,register etc. I never got to the actual page to clear cache etc. I should have known when the system generated password wasn't accepted for several tries after mine was rejected. I'm tossing yours in the trash and using the one IO replaced it with..... that works better any way. In short; a joke all the way through the several hour hassle to get nothing other than an account opened ,sad folks !!!
Response from https://www.asus.comBy CLM, September 14, 2024
Dear Johnny z101,
We are sorry to hear that you are experiencing issues with configuring your account password. We stand behind our product and continuously strive to improve our processes to achieve customer service excellence.
Please follow the troubleshooting steps in our FAQ below. If you have completed all the steps and still face issues, reach out to us via email at customerloyalty@asus.com. Kindly include the link to this review for reference. We will do our best to resolve your case promptly.
Your feedback is valuable as it helps us improve ASUS support channels. Please refer to this case number (N2409020810-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1044653/
https://www.asus.com/support/faq/1016107/
We are sorry to hear that you are experiencing issues with configuring your account password. We stand behind our product and continuously strive to improve our processes to achieve customer service excellence.
Please follow the troubleshooting steps in our FAQ below. If you have completed all the steps and still face issues, reach out to us via email at customerloyalty@asus.com. Kindly include the link to this review for reference. We will do our best to resolve your case promptly.
Your feedback is valuable as it helps us improve ASUS support channels. Please refer to this case number (N2409020810-0001).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1044653/
https://www.asus.com/support/faq/1016107/
Written by a customer while visiting https://www.asus.com
Posted by: patrick6284
Verified Purchase:Yes
It gets hacked to easy.
Or either the person hacking me is just plain better than me.
I enabled ALL the AI security features.
I changed to a very very secure password.
The event log showed him/her still getting in.
I renamed and hid the router.
He/She knew by then it the type of router and just kept sending a repeating signal to shut down the wi-fi.
I gave up.
I ordered a spectrum router and the problem was solved maybe.
For the moment, my devices are functioning.
There are about a 100 spectrum routers at my apartment complex.
Maybe I am hiding safely in the crowd.
Or either the person hacking me is just plain better than me.
I enabled ALL the AI security features.
I changed to a very very secure password.
The event log showed him/her still getting in.
I renamed and hid the router.
He/She knew by then it the type of router and just kept sending a repeating signal to shut down the wi-fi.
I gave up.
I ordered a spectrum router and the problem was solved maybe.
For the moment, my devices are functioning.
There are about a 100 spectrum routers at my apartment complex.
Maybe I am hiding safely in the crowd.
Written by a customer while visiting https://www.asus.com
Posted by: Johnny R
Frequency of use:Daily
Verified Purchase:Yes
I am disappointed that I cannot just simply extend my current wifi without it creating its own network. I need to walk around my house and roam from my AT&T router to the ASUS router seemingly. The only option close to what I need makes you connect wireless to your existing WiFi but I need to connect via wired connection that’s why I bought this device but not able to
Response from https://www.asus.comBy CLM, March 25, 2025
Dear Johnny R,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Certainly this router will extent your WIFI coverage or range. Typically, the coverage of this router is up to 4,800 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway
between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router correctly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing weak signal strength. Certainly this router will extent your WIFI coverage or range. Typically, the coverage of this router is up to 4,800 sq. ft. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway
between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. For helpful tips on how to setup the router correctly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Devin LaTroy Hester
Frequency of use:Daily
Verified Purchase:Yes
Help me to get reconnected however didn't help me to stay secured!
Response from https://www.asus.comBy CLM, April 1, 2025
Dear Devin LaTroy Hester,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if your router is not secured. To secure your router, enable AiProtection, use strong and unique passwords for both the wireless network and router login. For helpful tips on how to secure your router, please visit our product support page at: https://www.asus.com/us/support/faq/1039292/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if your router is not secured. To secure your router, enable AiProtection, use strong and unique passwords for both the wireless network and router login. For helpful tips on how to secure your router, please visit our product support page at: https://www.asus.com/us/support/faq/1039292/ . Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com