Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
73
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Customer Rating
5
Still not 100 but I haven’t thrown it out yet
on September 7, 2025
Posted by: RC Sanders
Frequency of use:Daily
Verified Purchase:Yes
The device works fine but I feel like the set up process with the “apps” and optional settings and features could be simplified way more than current setup
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Ever since I hooked this router up as a mesh node, my smart devices are randomly disconnecting. I've had to factory reset five of them already because they wouldn't reconnect. The router itself is a nice inexpensive unit, I think the mesh system is the problem, which isn't good because that's why I went with ASUS in the first place.
Response from https://www.asus.comBy CLM, September 11, 2025
Dear Ian Moone, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing random wireless disconnect issue. To resolve this, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. You may need to double-check your setup, ensure this router was successfully connected to your main router. For helpful tips on how to configure this router as a Mesh Node, visit our Product Support page at: https://www.asus.com/us/support/faq/1035167/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel
ASUS Customer Loyalty
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Hopefully my hacked internet will come to an end. I have been hacked by reassigned IPv6 addresses for over two years and no other router could stop this from happening. The hackers would get back into the other routers I purchased by the WPS in the gui account. They took over the ownership of the router and the two I purchased, (one from netgear and one from linksys) and all that they could do was to send a new router with no fix. The Asus router lets you shut both of these off during the setup stopping the hackers from entering and I hope it will stay that way. This was reported to the router company, the police, the FCC, and even to the FBI three times and still had the issue. I hope this stays the way it appears to work so far and I will be a very happy person. Thanks for the help and I do see them trying to hit it with a hack5 device.
Written by a customer while visiting https://www.asus.com
Posted by: GREG IN FL
Frequency of use:Daily
Verified Purchase:Yes
I am a repeat customer for your residential WiFi products, and I have just purchased your RT-AX1800S Router.
Installation of the Router was absolutely painless and took me about 15 minutes. My family didn't even realize our home network was not available during installation. The product is feature rich and I particularly appreciate the "Guest Network" capability. Keep up the good work.
Written by a customer while visiting https://www.asus.com
Posted by: trb56
Verified Purchase:Yes
I neede to replace an older route and this ASUS was an Amamzon choice. The price was good and when it arrived it was an easy set up and, so far, it stable and hadles all the devices we run. I would recommend it for home and home office use.
Written by a customer while visiting https://www.asus.com
Posted by: RabidBeagle
Frequency of use:Daily
Verified Purchase:Yes
Not really impressed. Will probably return. Too slow
Response from https://www.asus.comBy CLM, November 3, 2025
Dear RabidBeagle,
Thank you for your comment.
We do understand your impression with this router and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve this issue, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the PC or device connecting to the router is working properly and within range to the router, and ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your impression with this router and the inconvenience this may have caused if you are experiencing slow connection speed.
To resolve this issue, place it in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Check if the PC or device connecting to the router is working properly and within range to the router, and ISP's internet service or connection is working properly or stable. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
3
RT-AX1800S NOT Built for Multi-Device Security
on November 9, 2025
Posted by: rvm8502
Verified Purchase:Yes
Below average router for the price with very limited customization features for traffic monitoring, analysis or blocking. Not designed with robust security or flexibility in mind.
Response from https://www.asus.comBy CLM, November 10, 2025
Dear Rvm8502,
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it did not meet your expectations. This router was built for multi-device security usingthe AiProtection Classic, a commewrcial-grade network security software by Tren Micro, It automatically protects all connected devices, including those without their own antivirus software (like IoT devices). Additionally, it provides a comparehensive suite of features for traffic monitoring, analysis, and blocking through its built-in ASUSWRT firmware. For helpful tips on how to customize your security settings through AiProtection, visit our Product Support page at: https://www.asus.com/support/faq/1008719/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with this router and the inconvenience this may have caused if it did not meet your expectations. This router was built for multi-device security usingthe AiProtection Classic, a commewrcial-grade network security software by Tren Micro, It automatically protects all connected devices, including those without their own antivirus software (like IoT devices). Additionally, it provides a comparehensive suite of features for traffic monitoring, analysis, and blocking through its built-in ASUSWRT firmware. For helpful tips on how to customize your security settings through AiProtection, visit our Product Support page at: https://www.asus.com/support/faq/1008719/ .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: asthar00
Frequency of use:Daily
Verified Purchase:Yes
Excellent modem extender, I fixed my problem with low signal in my home. I live in a home with concrete walls ans was unable to get a strong signal with my old extender. Problem solved with the ASUS. No more poor sigaml in the rooms at home. I was not able to stream games to my ps5 due to a poor signal. Happy customer here.
Written by a customer while visiting https://www.asus.com