Customer reviews from https://www.asus.com
ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
73
4 Stars
14
3 Stars
6
2 Stars
6
1 Star
11
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for ASUS - AX1800 Dual Band Wi-Fi 6 Router - Black
Posted by: GB-AK
Frequency of use:Daily
Verified Purchase:Yes
I purchased it specifically to add to my existing (RT-AC66U B1) router via the AiMesh. Devices connected to it seem to lose connections to the internet quite often. Also using the ASUS app, it looks like more devices connect to the RT-AC66U router than the RT-AX1800s even though the RT-AX1800s is closer to it. One is on the 1st floor the other on the 2nd floor. I am thinking about returning it.
Response from https://www.asus.comBy CLM, September 5, 2024
Dear GB-AK,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly and stable. Try resetting the mesh routers and reconfigure or setup the devices.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problem.
To resolve the unstable connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly and stable. Try resetting the mesh routers and reconfigure or setup the devices.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Cee Jay
Frequency of use:Daily
Verified Purchase:Yes
It took some reasoning to set up but works well so far 👍🏽
Written by a customer while visiting https://www.asus.com
Posted by: Rod K
Verified Purchase:Yes
Using as an access point, works great and the mobile app is nice.
Written by a customer while visiting https://www.asus.com
Posted by: Apaul90529
Verified Purchase:Yes
Very easy to install. Dashboard is easy to get too. Had some signal issues and was not easy to figure out how to get the best signal throughout the house. But is does work very well and all devices are now connected.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Always disconnecting when in app and devices don't show it barley keeps 5 devices connected.seems like it has a lot of bugs to work out
Response from https://www.asus.comBy CLM, November 5, 2024
Dear Valued Customer,
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409008100-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
We regret to learn that you are experiencing connectivity issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2409008100-0002).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1047919/
Written by a customer while visiting https://www.asus.com
Posted by: Jai Lewis
Frequency of use:Daily
Verified Purchase:Yes
As with every Asus product I have owned and currently own, this router does everything you want and then goes beyond. Great stuff!
Written by a customer while visiting https://www.asus.com
Posted by: Bugeater
Verified Purchase:Yes
We signed up to a Spectrum account for internet service, first time in a long time with a cable company. They provided a modem but I needed a router. We narrowed down our possible picks and our past involvement with ASUS products directed us to this router. It set up well and we have good signal throughout our home.
Written by a customer while visiting https://www.asus.com
Posted by: x---------
Verified Purchase:Yes
Works great , easy to install , Has much longer range than my old Linksys.
Written by a customer while visiting https://www.asus.com