Customer reviews from brother-usa.com
Brother - P-touch PT-N10 Personal Handheld Label Maker with Btag Tape, Great for Personalization and Storage/Organization - White
Average customer rating
3.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
8
4 Stars
4
3 Stars
1
2 Stars
2
1 Star
3
Customer Reviews for Brother - P-touch PT-N10 Personal Handheld Label Maker with Btag Tape, Great for Personalization and Storage/Organization - White
Customer Rating
1
on July 11, 2026
Posted by: Ozzz
Support sucks I've been trying to find support for The P T 10 label maker I've used your QR code I've researched on My computer And find nothing just give me a phone number and I would make me so Flippin hap
Response from brother-usa.comBy Brother Customer Service, July 13, 2026
Thank you for your feedback, and we apologize for the frustration you've experienced trying to find support for your Brother PT-10 label maker. I understand how disappointing it is to spend time scanning QR codes and searching online without getting the help you need. Brother Customer Service telephone support is available Monday - Friday from 9 AM to 9 PM Eastern Time, except holidays, at 1-877-Brother (1-877-276-8437).
Written by a customer while visiting brother-usa.com
Customer Rating
1
Terrible product and service.
on May 2, 2026
Posted by: Nahh
from Houston
Terrible. I’ve purchased 2 separate Bother label printers. Both broke. One within a month. Couldn’t get it replace. Brother said they would send a replacement and didn’t and never responded again. I’ll never buy another Brither product and I’ll dissuade anyone I know from getting one. Garbage. Cheap garbage.
Written by a customer while visiting brother-usa.com
Customer Rating
5
5 star product review
on March 17, 2026
Posted by: J Procunier
from Ontario, Canada
Easy to use...very clear labels...easy to get online instructions
Written by a customer while visiting brother-usa.com
Customer Rating
1
Dont waste your money
on February 26, 2026
Posted by: sarg
Right out of the box, directions unclear how to install the ink cartridge. I've googled and YouTube for tutorials, came up with nothing. contacted Brother and they wanted me to PAY to get help. Worst product ever!
Response from brother-usa.comBy Brother Customer Service, February 27, 2026
Brother International will never charge our customers to troubleshoot or answer their inquiries. Brother International does not install third-party software or scan customer devices for viruses.
The company with whom you spoke was not Brother International but rather a third-party company. Brother International has no connection to any third-party websites or phone numbers.
To reach approved Brother agents or our website call 877-Brother (1-877-276-8437) or visit www.brother-usa.com.
We appreciate you bringing this critical issue to our attention.
We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PTN10
The company with whom you spoke was not Brother International but rather a third-party company. Brother International has no connection to any third-party websites or phone numbers.
To reach approved Brother agents or our website call 877-Brother (1-877-276-8437) or visit www.brother-usa.com.
We appreciate you bringing this critical issue to our attention.
We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PTN10
Written by a customer while visiting brother-usa.com
Customer Rating
2
PT- N10
on January 14, 2026
Posted by: Dora
from West Virginia
Sockingly disappointed. No Manuel, or instructional pictures, or anywhere to direct you to a link or video. Battery opperated...figure won't last long for lengthy projects. Although compact not egonomic friendly for small hands. However I did give it one star for being compact with LCD function, and another star for easiness to cut and read lcd window without glear because of the angle installed ( Fantastic - Love it). Love your Brand but this one needs to go back to QA and ADD where to find instructions or video ( at the least minimum - its a one liner...how did they miss that?)
Response from brother-usa.comBy Brother Customer Service, January 15, 2026
Thanks for taking the time to review your experience with the Brother PTN10. We appreciate your feedback. I’m sorry to hear that you are having difficulty accessing the manuals for the Brother PTN10. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please following link to find out more information about the online manual and the instructions to set up the Brother PTN10:
Web Link: https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/index.html?c=us&lang=en&prod=n10eus
Web Link: https://support.brother.com/g/b/faqtop.aspx?c=us&lang=en&prod=n10eus
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/PTN10
Web Link: https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/index.html?c=us&lang=en&prod=n10eus
Web Link: https://support.brother.com/g/b/faqtop.aspx?c=us&lang=en&prod=n10eus
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/PTN10
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good machine
on May 19, 2025
Posted by: Ray B
It works well. The tape had a problem; the backing would not come off easily. All other functions were spot on.
Written by a customer while visiting brother-usa.com
Customer Rating
2
No manual no 5-star rating
on March 27, 2025
Posted by: MIGBTAG
from New York, NU
Where is the complete "how to manual" because I cannot figure out how to change the fonts, the size - there's no enter key. And until such information is provided you're lucky to even get two stars.
Response from brother-usa.comBy Brother Customer Service, July 15, 2025
Thanks for taking the time to review your experience with the Brother PTN10. We appreciate your feedback. Manuals can be found on our website using the following link:
https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=n10eus
Steps to change the font can be found on the page below:
https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/html/GUID-88235B5B-6130-4B83-BF64-ED058750DB98_1.html?c=us&lang=en&prod=n10eus&faqid=faqp00001279_700
If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
https://support.brother.com/g/b/manualtop.aspx?c=us&lang=en&prod=n10eus
Steps to change the font can be found on the page below:
https://support.brother.com/g/s/es/htmldoc/ptouch/n10/usen/html/GUID-88235B5B-6130-4B83-BF64-ED058750DB98_1.html?c=us&lang=en&prod=n10eus&faqid=faqp00001279_700
If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
No instructions
on March 13, 2025
Posted by: Eliz
from Boston
The machine works well but there are no instructions on how to use it. Since it is new there aren't any videos so I had to watch videos of older versions and figure it out on my own.
Written by a customer while visiting brother-usa.com