Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,102 Reviews)
Rating breakdown 5,102 reviews
5 Stars
3,995
4 Stars
840
3 Stars
179
2 Stars
42
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Best Samsung galaxy phone I've owned
on May 15, 2026
Posted by: Jm305187
[This review was collected as part of a promotion.] This phone ai features are awesome so far the best Samsung galaxy phone I've owned
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on May 16, 2026
Posted by: Kat1979
[This review was collected as part of a promotion.] I love this phone it is so easy to use and navigate I love creating one of a kind images with Galaxy AI I bought this phone over a year ago and I am still just as happy with the product as the day I bought it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Would not purchase again..
on May 17, 2026
Posted by: JazzyJ
[This review was collected as part of a promotion.] I have had issues with my device since i got it. Its very glitchy and slow. The camera has always been blurry and half the time i do not pass when taking a clear photo of my DL for different things. Overall very disappointed with it. Maybe GALAXY AI COULD TROUBLESHOIT IF SOMETHING IS INFACT WRONG WITH IT...
Value
1
Response from Samsung USBy R&R Team, May 18, 2026
Hi JazzyJ, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know how distressing it is when your device is not operating as intended or expected. We have provided links to resources to help you maximize the speed of your device, troubleshoot the blurry photos you mention experiencing, and discover the ways you can use Galaxy AI and align the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you any time you have questions, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Has so many new features I'm still learning
on May 19, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Everyday I find something else in the new features of my S25. Features I didn't know about. Samsung, I'll continue to be a Galaxy User for life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best so far
on May 22, 2026
Posted by: Triple6
[This review was collected as part of a promotion.] Galaxy AI is awesome. It feels more like an assistant than a phone. When I'm at with i have to orange it in the breakroom. I actually smile when i walk in and see it charged. I do everything on here i connect a keyboard and don't Even use my tablet or laptop or desktop anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Over engineered, go back to basics.
on May 24, 2026
Posted by: Scrimmy
[This review was collected as part of a promotion.] I hate AI hate technology. I want to just go back to an ultimate minimalist society where over stimulated. As it is, you guys are on the AI bandwagon. Like everyone else, i'm telling you that it's not that you need to go back and focus on the human element.
Value
1
Response from Samsung USBy R&R Team, May 27, 2026
Hi there Scrimmy, we appreciate your feedback on your Samsung Galaxy S25. We know how important the ability to customize your device to your preferences is to you. We have provided a link to the complete manual to help you adjust the settings and disable any features you may not be interested in using on your device. We have also provided a link to the Samsung Support Team to assist you further any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
perfect daily use phone
on May 25, 2026
Posted by: Nodirjon
[This review was collected as part of a promotion.] I have been using my s25 for almost a year now and I can tell it's perfect size for a busy work phone. I use it for work and watching content . galaxy Ai image processing is really good , circle to search is one of the most used features in my phone. I can't find any flaws od s25. Great work phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Don't know
on May 25, 2026
Posted by: LoyalT
[This review was collected as part of a promotion.] Not to fond of it still learning it but it could be better
Value
3
Response from Samsung USBy R&R Team, May 28, 2026
Hi there LoyalT, thank you for sharing your experience of your Samsung Galaxy S25 with us. We know upgrading to a new device can come with some frustrations as you adjust to the changes in the software and usage of your device. We have provided a link to the manual for your device to help you explore the capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US