Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,102 Reviews)
Rating breakdown 5,102 reviews
5 Stars
3,995
4 Stars
840
3 Stars
179
2 Stars
42
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
4
All good except the service
on April 9, 2026
Posted by: BigZKB
[This review was collected as part of a promotion.] The phone itself is great I love the features I love I love how easy it is to use the only issue that I have is that at times my text messages wouldn't come through it would just continue to download and I miss some important texts
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture and very reliable phone
on April 13, 2026
Posted by: KatrinaDawn
[This review was collected as part of a promotion.] I use my Samsung galaxy phone for talking and texting family and friends and also for gaming and taking surveys
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm a bit torn about this phone.
on April 14, 2026
Posted by: Superboysrg
[This review was collected as part of a promotion.] I've owned a few galaxy phones and have mostly had a good experience with them, but my S25 has been giving me problems recently. Not long ago the battery life started decreasing, though that might be because of the cold. That being said, I hadn't had as much of a problem with battery draining in any of my past galaxy phones. I'm not sure what's going on with the phone, but it also started having trouble sending messages around the same time.
Aside from those recent problems, I've had a good experience with the phone. It's super durable and water resistant, which is useful for daily use and great for adventuring. The night camera is great for photographing the sky at night, and comes in handy when your battery is too low to use the flash.
The Galaxy AI has also been super useful when it comes to finding products or looking up info online. I take a picture of it, then use Galaxy AI to do the rest. And the photo features are very helpful when you want to make your memories look their best before posting them online or saving them for later.
Value
3
Response from Samsung USBy R&R Team, April 16, 2026
Hi there Superboysrg, we appreciate you sharing your experience of your Samsung Galaxy S25 with us. We are pleased to hear that you are overall happy with the features and capabilities of your device. We have provided links to articles to help you maximize the battery life of your device, and troubleshoot the messaging frustrations you mention. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My phone is a2 years old and the battery heats up
on April 17, 2026
Posted by: BigDingus
[This review was collected as part of a promotion.] My galaxy s25 is good until yesterday 4/16/26
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
The battery or so.ething inside of the phone is heating up forcing the battery to go low quickly and it does not want to speed charge like usual.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone has quality like no other.
on April 18, 2026
Posted by: Bookin
[This review was collected as part of a promotion.] Using a Samsung the phone experience has upped itself to a new standard. Galaxy AI helps me plan my routines and has helped me more than I ever thought it could
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome sauce
on April 27, 2026
Posted by: Vickers
from South Dakota
Expertise:Expert
Awesome phone i love android they are simply the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not really impressed
on April 27, 2026
Posted by: Wellthatdidntwork
[This review was collected as part of a promotion.] I got this to replace an old I phone this was supposed to be better but my 4 year old phone done way better than this brand new one does in every way
Value
1
Response from Samsung USBy R&R Team, April 28, 2026
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 with us. We know how frustrating it can be when your device is not meeting your expectations in features or functionality. Without knowing what frustrations you may be experiencing, we have provided a link to the Samsung Support Team. They can answer any questions, and offer assistance with any frustrations as you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25
on April 27, 2026
Posted by: Robby83
[This review was collected as part of a promotion.] My phone works well gor streaming, gaming, and photos.
I love this phone, it gets used for work as well, and haven't had any issues with it.
Value
5
Written by a customer while visiting Samsung US