Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,093 Reviews)
Rating breakdown 5,093 reviews
5 Stars
3,989
4 Stars
838
3 Stars
179
2 Stars
41
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Pthie Phone has great carma features
on May 25, 2026
Posted by: Marvelvarbe
[This review was collected as part of a promotion.] Gemmi AI is super easy to use and helpful with food recommendations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Customization, chat bubbles, face id and touch id
on May 25, 2026
Posted by: Koola99
[This review was collected as part of a promotion.] I use my phone to message, call, doordash, media, YouTube and music plus android auto, I love how Google maps works like magic.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but lots of glitches
on May 25, 2026
Posted by: soccerfan234
[This review was collected as part of a promotion.] Takes great pictures and AI is incredible however apps often look or touchscreen stalls and you have to clear out and select or restart app. Battery charge sometimes slow and warms up.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hi there scocerfan234, we appreciate you sharing your experience of your Samsung Galaxy S25. We know how frustrating it can be when your device is not meeting your expectations in speed or responsiveness. We have provided links to resources to help you maximize the speed and troubleshoot the occasional lag you mention experiencing with the display. We have also provided links to articles to help you with the temperature and charging speed of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Just reliable Bluetooth connection is fast
on May 25, 2026
Posted by: Lovephone
[This review was collected as part of a promotion.] I would not change a thing , perfect all the way around reliable device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good Phone, But Battery Life and Storage Need Impr
on May 25, 2026
Posted by: Norberto
[This review was collected as part of a promotion.] Overall, this is a very good phone. It performs well, is easy to use, and has a nice design. However, the battery life could be much better, and the storage capacity is quite limited. Aside from those issues, I'm satisfied with the phone.
Value
3
Response from Samsung USBy R&R Team, May 29, 2026
Hey Norberto, thank you for sharing your experience of your Samsung Galaxy S25 with us. We are pleased to hear that you are overall happy with the usage of your device every day. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you if you are in need of storage expansion on your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best phone since purchase a new phone
on May 25, 2026
Posted by: Stonelove
[This review was collected as part of a promotion.] I used this phone for everything to making video and taking pictures talking with family and friends
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
such a great phone! love Galaxy ai
on May 25, 2026
Posted by: kincayd
[This review was collected as part of a promotion.] Fantastic phone! Love the new Galaxy ai update!!! The new 8.5 update is so snappy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its very easy to us4
on May 25, 2026
Posted by: Sonja61272
[This review was collected as part of a promotion.] I use my phone for work and movies, yv... everything
Value
4
Written by a customer while visiting Samsung US