Customer reviews from Samsung US
Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(5,102 Reviews)
Rating breakdown 5,102 reviews
5 Stars
3,995
4 Stars
840
3 Stars
179
2 Stars
42
1 Star
46
88%of customers recommend this product.
(
141 out of
161)
Customer Reviews for Samsung - Galaxy S25 256GB (Unlocked) - Silver Shadow
Customer Rating
4
Love it... enough...
on March 12, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung Galaxy series have been my go to phone with any upgrade I've had over past decade. The phone typically has features that are similar to the previous models, but then updates that can be a bit frustrating when learning them. There is a new Galaxy AI mode on this phone, but I have not been using it to the fullest extent by any means.
I use my phone primarily for personal use, such as texts, calls, social media, emails. I also use my phone for work call and emails as needed.
I think the screen is the perfect size, the camera works well. I have difficulties getting the volumes to sync. I used to be able to use the side buttons to control all volume (calls, text alerts, notification sound) but now I have to find it in the settings to adjust it each time.
Overall, a great phone and I will continue using the Samsung Galaxy series.
I use my phone primarily for personal use, such as texts, calls, social media, emails. I also use my phone for work call and emails as needed.
I think the screen is the perfect size, the camera works well. I have difficulties getting the volumes to sync. I used to be able to use the side buttons to control all volume (calls, text alerts, notification sound) but now I have to find it in the settings to adjust it each time.
Overall, a great phone and I will continue using the Samsung Galaxy series.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on March 13, 2026
Posted by: 1FrostyIceCream
[This review was collected as part of a promotion.] I recently purchased a new Galaxy S25. I love the "Galaxy AI" feature and use it daily. The photo options and pictures are by far the best I have ever taken.
My on line store has been improved through the AI services and the photos if product has opened up many more sales. I was even able to have a picture blown up to 24 x36 and was amazed by the pixel quality. Granted I am sure there a many more features to talk about and to little space to share. I will never try a different phone again! Samsung Galaxies only.
My on line store has been improved through the AI services and the photos if product has opened up many more sales. I was even able to have a picture blown up to 24 x36 and was amazed by the pixel quality. Granted I am sure there a many more features to talk about and to little space to share. I will never try a different phone again! Samsung Galaxies only.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra Smooth Operator
on March 13, 2026
Posted by: MikesS25
[This review was collected as part of a promotion.] To date, the Samsung S25 is the smoothest, most dependable phone I've owned. The One UI interface is intuitive and allows for easy, seamless transfer of data from device to device. Plus Samsung makes ownership of their devices the smart choice, in a sea of options, with their periodic trade-in to trade-up offers, and I'll be looking forward to receiving their most recent trade-in offer in the near future. In addition there are seemingly limitless applications available from the Google play store to personalize each device to the individuals needs. It's been my opinion for 15+ years that you can't go wrong with Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My s25 256gb has been the best phone ive had.
on March 13, 2026
Posted by: ToGrimmToWin
[This review was collected as part of a promotion.] Definitely a great phone. Very reliable and galaxy AI is useful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waste of money
on March 13, 2026
Posted by: BenClyde
[This review was collected as part of a promotion.] The phone is slower and has Bluetooth connectivity issues.
Value
3
Response from Samsung USBy R&R Team, March 13, 2026
Hello BenClyde, we appreciate your feedback on your Samsung Galaxy S25. We know how important your phone is to you for a range of daily tasks and we would love tohelp you resolve the frustrations you mention experiencing. We have provided links to articles to help you maximize the speed of your device, as well as use reliable Bluetooth connection. We have also shared a link to the Samsung Support Team to assist you if these experiences continue or you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Mediocre phone
on March 13, 2026
Posted by: Bobbyd
[This review was collected as part of a promotion.] The phone has its fingerprint sensor fail on a semi regular basis and upon restart it works for a time until it fails again. Galaxy AI is mediocre at best and makes many mistakes.
Value
2
Response from Samsung USBy R&R Team, March 16, 2026
Hi there Bobbyd, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 with us. We know how frustrating it can be when you have a new device that is not operating as intended or expected. We have provided a link to an article to help you troubleshoot the experience with your fingerprint reader. We have also shared a link to the Samsung Support Team to assist you directly with the experiences you believe Galaxy AI to not be operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on March 13, 2026
Posted by: Squidward1
[This review was collected as part of a promotion.] The phone is fast and thin, sleek look and nice color options. I love the camera and its features. The Galaxy A.I capabilities make it powerful and convenient. I am a big fan of the android processor and its many different capabilities. Highly recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is decent
on March 13, 2026
Posted by: Stixyz
[This review was collected as part of a promotion.] This phone is very great when you first get it but after 1-2 years it does start to run very slow but on the other hand it is a great product that I would recommend
Value
3
Response from Samsung USBy R&R Team, March 16, 2026
Hey Stixyz, thank you for your feedback on your Samsung Galaxy S25. We are happy to hear how pleased you have been with the usage and capabilities of your device. We have provided links to a few resources to help you maximize the speed of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US