Customer reviews from ring.com
Ring - Alarm Pro Base Station - White
Average customer rating
4.8
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
60
4 Stars
12
3 Stars
2
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
39 out of
41)
Customer Reviews for Ring - Alarm Pro Base Station - White
Customer Rating
5
Great for the expanding the home security
on January 10, 2022
Posted by: jbbrow4
from Detroit, MI
[This review was collected as part of a promotion.] I got this to upgrade the home security for my house. Have just been operating with a ring door bell for a while now and decided to add a few more things. It's simple to setup and connect to other devices. I like that it is so customizable, add a little here then add something else and the home base keeps it all in order. Nice little base.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Great device
on January 9, 2022
Posted by: klg2001
from sewickley, pa
[This review was collected as part of a promotion.] The ring alarm pro base station is a one stop shop device. It keeps our alarm system and ring devices connected to our phones. The base station gives us alerts if activity is happening in our home. This was a great upgrade to our alarm system and we love that there is a wi-fi router included in the device. We love that this works with our ring doorbell as well. This really is a great device that helps keep us secure. I would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Solid upgrade to Ring Alarm
on January 9, 2022
Posted by: SoCalGal
from Los Angeles
[This review was collected as part of a promotion.] If you have a Ring alarm system, then you already know the Alarm Pro is a well-built, solid system. Price-wise, the base station feels more expensive than comparable systems - but the addition of the eero wi-fi extender makes it a huge value. Set-up wasn’t as intuitive / simple as I’d hoped, so you may want to consider hiring someone to do the installation/setup for you.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
4
Resiliency built-in (for a price)
on January 8, 2022
Posted by: awaraarawa
[This review was collected as part of a promotion.] The Ring Alarm Pro base station is an interesting product. It is set it up as a WiFi router only for now. The product comes as a bulky unit that is a thick and square plastic box. There are two Ethernet ports on the back along with a SD slot and USB-C connection for power. There is a LED ring on the top and small LED at the bottom edge. These LEDs provide status information.
Setup is not complicated but you need two different apps. First, the Ring app and then the eero app. Per instructions provided, the Alarm Pro should be a replacement for your router and should not be used as an extender. This approach does not work for me as my ISP cable comes in at one end of the house and an existing cable modem and a separate router is already in place. The Ring Alarm Pro is placed towards the other end of the house given its stated 1500 sq feet coverage. Double NATting the Ring Alarm Pro lets it work with the existing router and get past the 'do not use as an extender' advice. All of my smart devices are connected to the Alarm Pro including smart doorbell, smart robot vacuum, smart camera, smart thermostat, smart TV, etc.
The other router manages internet connectivity for other devices such as cell phones, tablets, PCs, laptops, etc. All devices works well on both networks.
While the process to setup the Alarm Pro is simple, it took me a few tries as it was unable to connect to AT&T's cell network from the location where it was placed. Once the built-in backup battery was charged, the the base station was moved to another part of the house by the window to get the setup process going. Once this process got going, the Alarm Pro was relocated back to where I wanted it.
Couple of other speed bumps - there is nothing in the documentation that indicates which Ethernet port should be used. A quick call to support and learnt that either one is fine. The blue ring is bright as sunshine. The app lets you dim it or turn it off fully which I have done. There is another LED at the bottom. I wonder how many will remember what these indicators mean.....just confusing, IMO.
The positive bits:
The devices works fine. It provides for modular upgrades - can add sensors, integrate Echo devices, etc. The built in battery is great (helped me get over the setup issue) for times when power is lost. The optional LTE connectivity (via AT&T) is great when your ISP is down but it comes with additional charges.
The devices works fine. It provides for modular upgrades - can add sensors, integrate Echo devices, etc. The built in battery is great (helped me get over the setup issue) for times when power is lost. The optional LTE connectivity (via AT&T) is great when your ISP is down but it comes with additional charges.
Something interesting that I need to troubleshoot a bit more....Netflix via Chromecast seems to burp for the first 2 - 5 seconds before everything works. Sound seems to disappear around the 3rd second mark after streaming has started and returns back after a second. May not be related to this device but seems to be an awful coincidence since this started after the Ring Alarm Pro was put in place.
Overall, a good product with built resilience which is great.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Great Hub For Alarm!
on January 8, 2022
Posted by: Anonymous
from Greenville SC
[This review was collected as part of a promotion.] The Alarm Pro Base Station from ring is great but it needs more Ring products other than what is in the box like a Ring Video Camera or sensors which are also sold separately. With that said, it is a great product
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Alarm Pro Base Station
on January 6, 2022
Posted by: dameon29
from Riverside,CA
[This review was collected as part of a promotion.] Alarm Pro Base Station is definitely a cool product for home enthusiast who care for their personal security. It has a built in wifi 6 router which helps to keep great wifi throughout your home and can connect to all of your Ring devices. You can use with or without a subscription plan, but with the subscription you get more features while it is monitoring. I would definitely recommend for any home in need of a security system!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
Love the Alarm Pro Base Station!
on January 6, 2022
Posted by: T. Kissell
from Kansas City, MO
[This review was collected as part of a promotion.] We recently installed the Alarm Pro Base Station and it's so much better than our old system. Everything is inclusive. It's wonderful to have our devices online and connected to our mobile devices as well. We will highly recommend this Pro Base Station to our friends and family!
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
5
great product!
on January 6, 2022
Posted by: Aleksandra1
from Leesport, PA
[This review was collected as part of a promotion.] we use Ring for long time by now and this alarm Pro base station just made all our devices connect easily and work all together with control in one place! as always it was so easy to instal as its always easy to use (as well controlling all the system easily thru the app on your phone or iPad).
this is much better than another one we used before and I am happy to own such a great security system for my family!
this is much better than another one we used before and I am happy to own such a great security system for my family!
I would recommend this to a friend!
Written by a customer while visiting ring.com