Customer reviews from ring.com
Ring - Alarm Pro Base Station - White
Average customer rating
4.8
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
60
4 Stars
12
3 Stars
2
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
39 out of
41)
Customer Reviews for Ring - Alarm Pro Base Station - White
Customer Rating
5
on March 12, 2026
Posted by: YenmaD
The Ring Alarm Pro Base Station is an excellent choice for home security. Setup was straightforward, and the app is very easy to use, allowing me to control the entire system from my phone. I really like that it sends real-time notifications when it detects motion or unusual activity, which makes me feel much safer when I’m away. The design is compact and modern, so it doesn’t take up much space. The connection is stable and works well with other compatible Ring devices. Overall, it’s a reliable, practical, and very useful system for keeping your home protected.
Written by a customer while visiting influenster.com
Customer Rating
5
Highly recommend.
on March 12, 2026
Posted by: MarkF
We use two of these for all of our ring cameras. The charging base station charges our batteries quickly and efficiently. I really recommend using this product.
Written by a customer while visiting ring.com
Customer Rating
5
Keeps our home safe
on March 11, 2026
Posted by: MelissaP
The Ring alarm base station is a huge gamechanger for us! Our daughter is Autistic, and it alerts us on our phones anytime a door is opened. It's reliable and has a battery backup, and it's compatible with our Android and Apple devices.
Written by a customer while visiting ring.com
Customer Rating
5
Connects everything
on March 10, 2026
Posted by: JenniferT
Connects everything to one app and makes it easier to control multiple security items from the ease of your personal phone. Recommend ring to anyone looking for a good home security system. You don't even need to subscription to use effectively.
Written by a customer while visiting ring.com
Customer Rating
5
Great kit for small to medium homes
on March 9, 2026
Posted by: JessicaM
I’ve had this base station for a year with no issues. I really enjoy how easy it is to move around until you find its perfect spot. I especially liked that I was able to hide it behind some furniture without affecting the signal nor sound. For the value the bundle is great and I like that you can continue adding more items such as an extra keypad and sensors. So far I am very happy with it.
Written by a customer while visiting ring.com
Customer Rating
5
Central hub for Ring Alarm, connects to Wi-Fi, ext
on December 17, 2025
Posted by: rolfr1_7892
Ring Alarm Pro Base Station - Central hub for Ring Alarm system, connects to Wi-Fi, extends range, and powers 24/7 security with optional battery backup Central hub for Ring Alarm, connects to Wi-Fi, extends range, and powers security with 24/7 monitoring and optional battery backup
Written by a customer while visiting ring.com
Customer Rating
4
Good alarm
on February 28, 2022
Posted by: amc725
from New York, NY
[This review was collected as part of a promotion.] I received this a couple of months ago. This is an easy to set up alarm system. Has wifi built it and can pair with an Alexa. The one negative is that if you would like to add more sensors, cameras, etc. it does start to add up in price. If you're looking for a basic alarm system that is easy to us this is a good option.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
3
Not inclusive as I thought
on February 20, 2022
Posted by: Melissag22
from Cocoa, Florida
[This review was collected as part of a promotion.] Let me start by saying I am not a technologically inclined person. When I got the Ring alarm pro, I thought I would be able to set it up myself. That was not the case. I had to have a friend come help me. I also did not realize that to get the full effect you have to pay for monitoring services.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, February 22, 2022
Hello Melissag22,
We are always looking for ways to improve our neighbors' experiences, and your feedback is an invaluable part of this process. We are saddened to read that the do-it-yourself installation process did not go as intended for you. Having peace of mind about your home security, for which you purchased the Ring Alarm Pro, is critical. Rest assured, we are here to provide you with information and resources to resolve your concern quickly.
Your Internet Service Provider (ISP) establishes the internet in your home, which provides wifi in your residence. Some ISPs require specific configurations, such as PPPoE or VLAN tagging, so that the modem can communicate with your eero gateway. If they do, the Ring Alarm Pro may detect that it does not have an active connection through your modem or other network equipment and instead use the cellular backup connection during setup. This article is a step-by-step guide to installing the Ring Alarm Pro with your current network equipment: https://support.ring.com/hc/en-us/articles/4405167744276.
Ring offers two types of monitoring options for Ring Alarm systems: self-monitoring and professional monitoring. Self-monitoring is when you monitor the Ring Alarm yourself. When the Alarm Base Station detects a threat, it will only send an alert to your phone and the phones of your Shared Users. You and your Shared Users can call emergency services if there is a genuine threat, such as a fire, break-in, or other emergency at your home. Professional monitoring is a paid service that monitors Ring Alarm for alarm signals and can notify emergency contacts and request emergency dispatch to the proper authorities. Here is an article that elaborates on the monitoring options available to you: https://support.ring.com/hc/en-us/articles/115005322066.
We’d love to work with you directly if you have any lingering questions or setup issues that your friend was not able to resolve for you. Please reach out to our dedicated customer support team at 1-800-656-1918. We look forward to hearing from you.
Thank you,
Ring Team
We are always looking for ways to improve our neighbors' experiences, and your feedback is an invaluable part of this process. We are saddened to read that the do-it-yourself installation process did not go as intended for you. Having peace of mind about your home security, for which you purchased the Ring Alarm Pro, is critical. Rest assured, we are here to provide you with information and resources to resolve your concern quickly.
Your Internet Service Provider (ISP) establishes the internet in your home, which provides wifi in your residence. Some ISPs require specific configurations, such as PPPoE or VLAN tagging, so that the modem can communicate with your eero gateway. If they do, the Ring Alarm Pro may detect that it does not have an active connection through your modem or other network equipment and instead use the cellular backup connection during setup. This article is a step-by-step guide to installing the Ring Alarm Pro with your current network equipment: https://support.ring.com/hc/en-us/articles/4405167744276.
Ring offers two types of monitoring options for Ring Alarm systems: self-monitoring and professional monitoring. Self-monitoring is when you monitor the Ring Alarm yourself. When the Alarm Base Station detects a threat, it will only send an alert to your phone and the phones of your Shared Users. You and your Shared Users can call emergency services if there is a genuine threat, such as a fire, break-in, or other emergency at your home. Professional monitoring is a paid service that monitors Ring Alarm for alarm signals and can notify emergency contacts and request emergency dispatch to the proper authorities. Here is an article that elaborates on the monitoring options available to you: https://support.ring.com/hc/en-us/articles/115005322066.
We’d love to work with you directly if you have any lingering questions or setup issues that your friend was not able to resolve for you. Please reach out to our dedicated customer support team at 1-800-656-1918. We look forward to hearing from you.
Thank you,
Ring Team
Written by a customer while visiting ring.com