Worst case ever for iPhone 15 pro max, plastic ring around outside of screen is always coming out of the case, the case itself holds dirt and is rubbing the finish off the iPhone 15s titanium body. I’ve had several OtterBox and life, proof cases, and never once have had an issue like this.
Response from otterbox.comBy Customer Service, November 7, 2023
Hello, Nick! We are so sorry to hear that you are experiencing issues with the front frame of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Case too thick for Magnet hand holders on the back
on November 2, 2023
Posted by: Anonymous
Verified Purchase:Yes
Holds up well..the only thing is it says it’s MagSafe compatible, however the case is too thick to have one Of those magnet hand holders on the back (like a pop socket).
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 2, 2023
Hello M and JP! We apologize for any confusion or inconvenience. The Defender and Defender Pro Series case are compatible with wireless charging, but do not contain magnets in the case. Therefore, they will not adhere or "snap" to MagSafe charging stands and accessories. Should one be looking for a case with the rugged protection of the Defender, but also with MagSafe (magnets in the case) the Defender XT is an excellent option to consider! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any further questions!
It’s a great case. The problem is the case holder. Plastic that doesn’t hold the case and phone very well and breaks way to easily. The case holder really needs to be designed better IMHO.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, November 1, 2023
Hello! We are so sorry to hear that you experienced an issue with your Defender Series belt clip holster. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!