Customer reviews from whirlpool.com
Whirlpool - 28-inch Wide Top Freezer Refrigerator - 14 cu. ft. - White
Average customer rating
4.5
(1,820 Reviews)
Rating breakdown 1,820 reviews
5 Stars
1,218
4 Stars
431
3 Stars
113
2 Stars
19
1 Star
39
94%of customers recommend this product.
(
1,532 out of
1,635)
Customer Reviews for Whirlpool - 28-inch Wide Top Freezer Refrigerator - 14 cu. ft. - White
Customer Rating
2
doesn't get cold enough,door swing problem
on November 2, 2025
Posted by: steve
[This review was collected as part of a promotion.] doesn't freeze ice cream hard. want to change door from left to right opening, unable to get plastic plugs out, seem to be glued in. got 1 out of three plugs out on top hinge without breaking. came with a couple extra plugs but not enough. need complete set of new plugs for both doors.
Response from whirlpool.comBy Branded Team, Consumer Care, November 6, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 833354.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 833354.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fine, except…..
on October 30, 2025
Posted by: Bob 27
from Covington, La
[This review was collected as part of a promotion.] Fine appliance except that I can’t remove the plugs in order to change the door opening direction.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice size and does the job!
on October 28, 2025
Posted by: danm
from Boulder, CO
[This review was collected as part of a promotion.] This refrigerator was purchased for an office refrigerator. It has modern features and a clean modern appearance. The size is perfect for the office staff to keep their lunches and daily beverages/supplies cool. The refrigerator is mostly silent and does not add any significant background noise. I would recommend this item.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 26, 2025
Posted by: Lynda13
[This review was collected as part of a promotion.] Perfect size and works beautifully. Just wish it was easier to move hinge to the other side easily.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on October 23, 2025
Posted by: Unsettled
[This review was collected as part of a promotion.] I was limited on the size of the refrigerator due to the amount of space there is to bring it in.
I had to settled for a smaller refrigerator. It does not have the same features like a drawer below the top shelf. It is small and I personally was much happier with the 18-cu ft Whirlpool refrigerator that I bought 35 years ago. Unfortunately, we had to lay it to rest. It would be great if Whirlpool would consider manufacturing refrigerators with the same dimensions as they did years ago so that people like me who live in homes with limited entry space could purchase what they really need and would like.
I had to settled for a smaller refrigerator. It does not have the same features like a drawer below the top shelf. It is small and I personally was much happier with the 18-cu ft Whirlpool refrigerator that I bought 35 years ago. Unfortunately, we had to lay it to rest. It would be great if Whirlpool would consider manufacturing refrigerators with the same dimensions as they did years ago so that people like me who live in homes with limited entry space could purchase what they really need and would like.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good Secondary Refrigerator
on October 18, 2025
Posted by: rumpl
from Cleveland, OH
[This review was collected as part of a promotion.] I have not had the refrigerator long enough to give it a thorough review. However, so far, the refrigerator is serving my needs as a secondary unit in my basement.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fridge
on October 15, 2025
Posted by: Wash & Dry
from Milwaukee, Wisconsin
[This review was collected as part of a promotion.] It’s been great to have. Fits well in the area far as space! Has to replace the one we had.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Missing some features.
on October 12, 2025
Posted by: Lou1893
from 25 Hay Avenue Nutley NJ
[This review was collected as part of a promotion.] A little disappointed with storage. No draw that mounts to shelf . Also surprised we had to pay for extras (ice maker ) and storage draw that mounts on shelf (which I didn't order. My old model you were able to store items on the bottom of the door , this model you can't miss that.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com