Customer reviews from whirlpool.com
Whirlpool - 28-inch Wide Top Freezer Refrigerator - 14 cu. ft. - White
Average customer rating
4.5
(1,801 Reviews)
Rating breakdown 1,801 reviews
5 Stars
1,207
4 Stars
426
3 Stars
111
2 Stars
19
1 Star
38
94%of customers recommend this product.
(
1,522 out of
1,624)
Customer Reviews for Whirlpool - 28-inch Wide Top Freezer Refrigerator - 14 cu. ft. - White
Customer Rating
5
I should save money from the 25 year old one.
on January 29, 2024
Posted by: Joe Bob
[This review was collected as part of a promotion.] This fits right into the wall cutout from the old one.
Written by a customer while visiting whirlpool.com
Customer Rating
5
OK for the price I paid.
on February 6, 2024
Posted by: Dano3
[This review was collected as part of a promotion.] Works so far but it would be nice if it lasts about 30 years instead of probably 9 years. Continual poor quality. We shall see. Ask our opinion in a few years from now.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Mediocre
on February 13, 2024
Posted by: Lori
[This review was collected as part of a promotion.] I do love the glass shelves. My unit does not have a front base grill, hmmm, it’s just not there.
It makes a lot of different noises throughout the day and night.
I have found 2 times that the door was ajar when I had not been in the refrigerator for hours. I’ve had it for ten days
It makes a lot of different noises throughout the day and night.
I have found 2 times that the door was ajar when I had not been in the refrigerator for hours. I’ve had it for ten days
Written by a customer while visiting whirlpool.com
Customer Rating
2
Disappointed in Quality
on February 13, 2024
Posted by: nclady
from Mocksville NC
Bought to replace similar model but did not realize it was a step down. Very disappointed in quality. Reversing direction the door swings is a major project and requires removing the door seals and replacing the stick-on Whirlpool logo. Also dismayed to read that it is an explosion hazard. Repeated warnings that glass shelves may shatter if warm water is used to clean them. Foam insulation is poking out on corners of doors. It does cool and freeze so it is a basic refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 16, 2024
Hello nclady,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 483252.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 483252.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Freezes water to ice quickly, great shelving
on February 15, 2024
Posted by: Basement fridge
from Deposit, NY
[This review was collected as part of a promotion.] Needed a no frills fridge for basement/game room. Fits the bill and works perfectly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
on February 22, 2024
Posted by: none
[This review was collected as part of a promotion.] What's to review. The appliance has very little to no warranty.
Response from whirlpool.comBy Marcos O, Social Care, February 23, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Read the Manual and Reap the Rewards
on February 26, 2024
Posted by: Kris
from Tacoma, WA
[This review was collected as part of a promotion.] So far, so good. It took a long time for the freezer to get up to par, but I didn't read the manual and put too many unfrozen items it at once, including cooling (but not entirely cold) homemade soup. ("When in doubt, read the freaking manual, Kris!" LOL!)
For the price, I'm 100% satisfied as long as it keeps running for years and years!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features.
on March 1, 2024
Posted by: Lois
[This review was collected as part of a promotion.] So far working good. Haven’t had it long enough to comment more.
Written by a customer while visiting whirlpool.com