Customer reviews from lg.com
LG - 30.6 Cu. Ft. French Door Smart Refrigerator
Average customer rating
3.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
30
4 Stars
5
3 Stars
2
2 Stars
4
1 Star
12
68%of customers recommend this product.
(
32 out of
47)
Customer Reviews for LG - 30.6 Cu. Ft. French Door Smart Refrigerator
Customer Rating
1
ONLY LASTED 5 YEARS
on September 8, 2020
Posted by: William_of_Westfield
from Westfield, NJ
Purchased 5 years ago. Like so many others, compressor shot. I'm trying now to join the class action lawsuit against these LG refrigerators.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on December 6, 2020
Posted by: Fantom 95
from Texas
[This review was collected as part of a promotion.] I purchased this locally. It was a mistake. No one wants to service LG products here.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great design, horrible compressor and ice maker!
on December 22, 2020
Posted by: Anonymous
from West Boylston, MA
[This review was collected as part of a promotion.] I have had this fridge for just under 5 years. The engineering of the overall fridge design is great. Love the lower freezer and french door design. The biggest issue I have had is that the compressor has had to be completely replaced 2 times. The ice maker has had to be replaced 3 times. That is horrible. This fridge had a known bad compressor and all i can say is thank God I bought the extended warranty or I would have been forced to scrap this fridge years ago. The failed compressors were a huge inconvenience and disappointment. I have other LG appliances and they are quite good - but not this fridge. Mine was also not a lemon - there is a known issue with the compressor LG used in this and other model fridge units. The ice maker also failed and is extremely flimsy and not robust at all.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Kody Bear
from Salinas, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the design and capacity. It is beautiful and practical to use.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: CreeksideLW
from Silver Spring MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have bought many LGs in the past 25 years and never had an issue until now! 4 year old refrigerator and the compressor stops working and it’s taking forever to get service! It’s no wonder why our local appliance store won’t carry LG!
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RobIue
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator looks great. It would be a fantastic buy if it weren't for the infamous defect of it's compressor. To the credit of LG though, they really do stand by their product as they totally changed out my compressor at no cost to me. Supposedly, they have corrected the defect. So far so good.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Corbinsmom
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lots of space! It's hard to find one this big anymore, so it's a great fridge. The shelves are also adjustable which is really nice for big casserole dishes.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Snowbird974
from Tucson
Verified Purchase:Yes
Same issue as most, compressor needed to be replaced.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com