Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(28,312 Reviews)
Rating breakdown 28,312 reviews
5 Stars
24,281
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
3
Functional Enough
on May 17, 2026
Posted by: Mehhhh
[This review was collected as part of a promotion.] I hated my Samsung Galaxy Stratosphere so much that I refused to use Samsung for 14 years.
Until a little over a year ago, when I made the wrong choice of getting a Samsung Galaxy S25 Ultra over the OnePlus 13.
The Samsung Galaxy S25 Ultra is definitely a phone you will love or hate depending on what you use your phone for. As long as you don’t mind that you can’t turn off their not-quite-ready-for-the-job-yet AI, which is constantly trying to improve things but isn’t ready for the amount of work it’s being forced to do, it does decent low-light photos but is absolutely awful in every other way on the camera. It’s so bad that the S22 has a better camera than the S25.
It is good at finding writing in images, but it also likes to bother you with writing suggestions that have never been helpful or wanted. It does do some cool art, but the unnecessary, over-the-top censoring ruins it.
In my opinion, by far the best thing about this phone is that it has kept up with me running multiple things at the same time for 10+ hours every day for 360+ days without losing any speed. Without a doubt, the worst part is the camera. It’s confusingly disappointing that Samsung would release a supposedly “upgraded” phone that has a worse camera than their previous models.
Probably going to be at least another 14+ years before I buy another Samsung.
Until a little over a year ago, when I made the wrong choice of getting a Samsung Galaxy S25 Ultra over the OnePlus 13.
The Samsung Galaxy S25 Ultra is definitely a phone you will love or hate depending on what you use your phone for. As long as you don’t mind that you can’t turn off their not-quite-ready-for-the-job-yet AI, which is constantly trying to improve things but isn’t ready for the amount of work it’s being forced to do, it does decent low-light photos but is absolutely awful in every other way on the camera. It’s so bad that the S22 has a better camera than the S25.
It is good at finding writing in images, but it also likes to bother you with writing suggestions that have never been helpful or wanted. It does do some cool art, but the unnecessary, over-the-top censoring ruins it.
In my opinion, by far the best thing about this phone is that it has kept up with me running multiple things at the same time for 10+ hours every day for 360+ days without losing any speed. Without a doubt, the worst part is the camera. It’s confusingly disappointing that Samsung would release a supposedly “upgraded” phone that has a worse camera than their previous models.
Probably going to be at least another 14+ years before I buy another Samsung.
Value
3
Response from Samsung USBy R&R Team, May 18, 2026
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how important your device is to you for a range of daily tasks. We have provided a link to the complete manual for your device to help you align the settings to your preferences, and disable any features you are not finding useful for your needs. We have also provided a link to an article to help you capture the best possible photos and videos with your device. Lastly, we have provided a link to the Samsung Support Team to assist you if you have questions, or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever used
on May 17, 2026
Posted by: Samsunguser2014
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now and it has honestly exceeded my expectations in every way. The display is incredibly sharp and smooth, making videos, gaming, and everyday browsing feel premium. The camera system is outstanding, especially in low light, and the zoom quality is seriously impressive without losing much detail. Battery life easily lasts through a full day even with heavy use, and the performance feels fast and responsive no matter how many apps are open.
The design also feels very polished and comfortable in hand, while the S Pen is surprisingly useful for notes and quick edits. Samsung also did a great job with the software features and customization options. Overall, this phone feels powerful, reliable, and premium from every angle. Definitely one of the best smartphones Samsung has released.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rickster
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
Very easy to use, great upgrade from my Note20 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai is my go to
on May 17, 2026
Posted by: Chrissamsung
[This review was collected as part of a promotion.] Hands down the greatest phone i've ever owned. Galaxy ai is one of the best Ai's out there!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The most amazing Smart phone to date!
on May 17, 2026
Posted by: weebitsuss
[This review was collected as part of a promotion.] nothing is left out of this phone! every aspect is top notch! the AI experience and learning to use it have been so easy. it you game this is your phone I play fps battle Royale type games extraction shooter game's and Am amazed at how fast this phone is. and the graphics can't be beat. all the 256gb are completely usable and even full of games and photos the phone runs flawlessly. my favorite smart phone to date. I can't wait to experience the next Samsung Galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great and I can't wait to get iti
on May 17, 2026
Posted by: Lilbug22
[This review was collected as part of a promotion.] I think the ultra is the greatest phone around and with ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on May 17, 2026
Posted by: Bravo1
[This review was collected as part of a promotion.] I have the S25 Ultra. The screen size is perfect for my day to day uses. I use the S Pen on a daily basis and it is in a perfect location, ready to be removed and used. Screen is beautiful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra
on May 17, 2026
Posted by: Freddiefred076
[This review was collected as part of a promotion.] I am absolutely blown away by the performance of the Galaxy S25 Ultra! As someone who loves capturing memories, the camera setup is a massive game-changer. The photos are incredibly sharp, packing stunning detail and vibrant colors even in low-light settings. Video recording is equally impressive, offering cinema-grade stabilization and crystal-clear audio that makes everyday moments look professional.
When it comes to downtime, this phone is a absolute beast for mobile gaming. It handles graphically intensive titles effortlessly with zero lag, smooth frame rates, and excellent thermal management during long sessions.
What really ties the whole experience together are the Galaxy AI features. They seamlessly integrate into my daily routine, making everything from photo editing to multitasking incredibly intuitive and efficient. Whether I am using it for intensive work, streaming movies, or heavy gaming, this device handles it all flawlessly. It is the perfect companion for both productivity and entertainment
When it comes to downtime, this phone is a absolute beast for mobile gaming. It handles graphically intensive titles effortlessly with zero lag, smooth frame rates, and excellent thermal management during long sessions.
What really ties the whole experience together are the Galaxy AI features. They seamlessly integrate into my daily routine, making everything from photo editing to multitasking incredibly intuitive and efficient. Whether I am using it for intensive work, streaming movies, or heavy gaming, this device handles it all flawlessly. It is the perfect companion for both productivity and entertainment
Value
5
Written by a customer while visiting Samsung US