Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8 out of 5
4.8
(23,984 Reviews)
Open Ratings Snapshot
Rating breakdown 23,984 reviews
5 Stars
20,573
4 Stars
2,639
3 Stars
454
2 Stars
146
1 Star
172
86%of customers recommend this product. 
(
1,131 out of 1,318
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
5 out of 5
5
Much better than the infinite edge or whatever
on December 9, 2025
Posted by: CJonesTX
from Texas
Verified Purchase:Yes
Works great, haven't had any issues. My S23 ultra got cracked by falling due to the edges. This one is flat providing much better protection for the screen.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey CJonesTX, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the changes made to the design of this device. We have provided links to resources to assist you in discovering the full capabilities of your device, align the settings to your preferences, and answering any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Latest phone with the latest version
on December 10, 2025
Posted by: Kieran Kuttu
from Connecticut
Expertise:Expert
Verified Purchase:Yes
I am happy to have this as my birthday gift. Thank you samsung
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 12, 2025
Hey Kieran Kuttu, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have been so pleased with the inital setup and usage of your device. We have provided links to resources to help you discover the full capabilities of your device, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade! The phone gives everything that iit
on December 10, 2025
Posted by: Kgcop
Verified Purchase:Yes
Great phone. I like all of the updates. It's extremely fast.
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Kgcop, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how great you are finding this device to operate for your needs. We have provided links to resources to help you discover additional features of your device, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Got the pretty green! $
on December 10, 2025
Posted by: Anonymous
from Southern Cali
Verified Purchase:Yes
Wonderful phone with so mamy great features i need to learn!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Lulu Rand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided a link to the manual for your device to assist you with your discovery of the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than expected
on December 11, 2025
Posted by: Rickie
from Temecula, CA
Expertise:Expert
The battery on my phone lasts longer than other Samsung phies i had in the past.. Even with the battery saving feature off it lasts all day with heavy usage showing how good the performance truly is. The smaller design with equal or more memory to other phones wasn't expected but appreciated as I use the phone for work and school.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Rickie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love that you are experiencing longer battery life with your device, and that you are pleased with the overall functionality of your phone. We have provided links to resources to assist you with additional features like Galaxy AI, and answer any questions you may have about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect!
on December 16, 2025
Posted by: Anonymous
from Pennsylvania, USA
Expertise:Expert
Verified Purchase:Yes
I always love my Samsung S-series devices. The Galaxy S25 Ultra holds up to expectations and standards, while the 1TB internal hard drive allows for plenty of local storage.
Charges quickly and retains a good charge. Fast and powerful. Excellent camera!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 16, 2025
Hey Melli K, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are with the usage of your device, and that your phone has met your expectations so spectacularly. We have provided a link to the complete manual to help you with additional features like Galaxy AI. We have also shared a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A powerhouse for power users, not for everyone
on December 17, 2025
Posted by: Serhii
from NJ
Expertise:Intermediate
Verified Purchase:Yes
Great hardware, but the software holds it back. Ideally suited for gamers and tech enthusiasts who love digging into settings. If you want simple "click and go" photography, look elsewhere. Requires manual tuning to unlock its full potential.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2025
Hey Serhii, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and we would love to assist you with some of the more complicated aspects of your device. We have provided links to the complete manual for your device, an article about the camera features and settings, and to the Samsung Support Team to assist you if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on December 17, 2025
Posted by: Skhan
from Trinidad
Verified Purchase:Yes
I absolutely love the Galaxy S25 Ultra. The camera quality is outstanding — photos are incredibly sharp, detailed, and vibrant in any lighting. Whether it’s portraits, zoom shots, or low-light photos, the results are consistently impressive and feel truly flagship-level.
The S Pen is another big highlight for me. It’s smooth, responsive, and incredibly useful for notes, editing photos, and quick sketches. Having it built right into the phone makes it even more convenient and sets this device apart from everything else.
Overall, the S25 Ultra feels premium, powerful, and thoughtfully designed. From the camera to the S Pen and overall performance, this phone exceeds expectations. Easily one of the best smartphones I’ve ever used.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Skhan, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to know you are having such a superior experience with your device, and that the features so perfectly align to your preferences and needs. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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