Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,950 Reviews)
Rating breakdown 23,950 reviews
5 Stars
20,547
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,129 out of
1,316)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
1
Horrible phone
on November 30, 2025
Posted by: Jjansb
traded my s 21 for S25. Worst most frustrating phone ever. Painfully slow to open apps sometimes doesnt connect to car. I read everything on internet got rid of unused apps cleared cached deleted downloads and its still not responding/. I hate this phone wish I has ny s21 back
Response from Samsung USBy R&R Team, December 1, 2025
Hi there Jjansb, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new phone that is not aligning to your expectations in functionality. We have provided links to a few troubleshooting guides to help you adjust the refresh rate, maximize the speed, and troubleshoot the responsiveness of your display. We have also provided links to guides to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team to assist you if any of these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002014/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2025
Posted by: Woodson
from Brockton
Expertise:Expert
I read it earlier and watch some good features the phone had.I LOVE SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung
on December 8, 2025
Posted by: DontKnow
Samsung phones are not as good as they used to be by a fair shot. More hype than solid performance.
Response from Samsung USBy R&R Team, December 10, 2025
Hi there DontKnow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and wanting to have the best possible experience every day. We have provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. We hope you'll reach out to us again in the future if you have additional details you would like to share with us about the features you feel have been changed or removed from you device, or features you would like to see going forward. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Trash phone
on November 20, 2025
Posted by: Anonymous
Expertise:Intermediate
The Samsung Galaxy S25 Ultra has been a profound disappointment after nine months, proving that premium hardware cannot fix a fundamentally compromised user experience.
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, November 21, 2025
Hello Gaurav Sabhaya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also provided a link to the complete manual for your device to help you with any alternative gestures and settings you can use to best align the device to your usage and comfort. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance through chat from our experts. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Major disappointment 😞
on December 1, 2025
Posted by: SeantakesNY
Expertise:Expert
Disappointed. I'm a galaxy user since the S1. Two days ago I purchased this phone in order to upgrade from the 2nd S22Ultra i owned since I cant handle the poor battery on it and to avoid another phone that will bootloop and get the motherboard fried up. When i turned on the S25U I noticed a downgrade in camera. Display. Bluetooth S-pen. The Display colors are dull and grayish even when on vivid and adjusted. It does gets brighter but thats all. The selfie camera is a major disappointment. I look like im wearing makeup and I am a male. It makes me look pale and im non-white person. The quality is below average . The back cameras are better but still it make me look pale. No warmth . It changes my skin tone to white Grey something I cant explain. Video calls are a no no because of how I look. When comparing it to the S22ULTRA its a huge downgrade. It Feels like it relays more on software than hardware with the cameras on this new device. On the positive side. The battery is excellent. I am able to go straight 8 hours of heavy use until it gets to 30%. Even so. I decided to return the device this morning. Before i did that I compared selfie and main cameras on my 3 generations ago without a doubt the S25Ultra had the poorest performance. I went ahead and switched brand which i cannot mention on the review here. I hope they pull it off with the S26ultra. I will be trying it at the store before purchasing anything. Start innovating. Bring back Bluetooth connectivity to the Spen. Bring back punchy beautiful display colors. Better sensors that wont relay on software. Better selfie camera. I want to see my true skin tone not a powedered person. I hope that helps.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hi SeantakesNY, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when you have a new device that is not meeting your expectations in quality. We have some great resources to help you adjust the settings to best align to your preferences. We have provided links to the complete manual to help you with the different display settings, and other capabilities. We have also shared links to articles to help you with the camera settings, and S Pen functionality. We have lastly, shared a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday performance!
on February 7, 2025
Posted by: John
from Springfield, MA
Expertise:Expert
Okay, aside from the removal of Bluetooth from the S-Pen, this phone is super great! The jet-black titanium finish makes it look sleek. I would definitely recommend this phone to others, whether they are coming from another platform or still using a Galaxy device from 3-5+ years ago. Can't go wrong with this phone! 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra phone only by SAMSUNG
on February 7, 2025
Posted by: OMEGA
from Chicago Ill
Expertise:Expert
got it like 4days ago 1TB blue silver but looks more silver. very powerful cpu my only complaint is we need better colors these are very boring colors and bring the s-pen bluetooth back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US