Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(27,951 Reviews)
Rating breakdown 27,951 reviews
5 Stars
23,968
4 Stars
3,107
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
Good product, packed with features
on May 26, 2026
Posted by: Jls1254
[This review was collected as part of a promotion.] Great stable phoneoaded with features. More than most people would use. AI is usefull at times, neusance at other times. It would be nice to be able to turn it off or EASILY limit it's involvement in your use. I feel the AI is over used abused for marketing and advertisement. Over priced like most samsung products.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Smartphone That’s Low-Key Replacing Me
on May 26, 2026
Posted by: CaptainMoroni
[This review was collected as part of a promotion.] I bought the Samsung Galaxy S25 Ultra for a phone. What I got was a pocket-sized overachiever that’s clearly planning to replace me.
Galaxy AI is the headline act—and it just keeps getting better. It rewrites my messages so I sound like I’ve processed my emotions, fixes photos like evidence is being professionally handled, and translates conversations so smoothly I’m one update away from thinking I’m cultured.
Performance is borderline disrespectful. Apps open instantly, multitasking is flawless, and it handles everything like it’s bored of being faster than literally everything else I own. If there’s a ceiling, this thing already installed recessed lighting in it.
The display is absurd—bright, razor sharp, and smoother than my best excuses. The camera? Criminal. The zoom should probably require a permit, and the detail makes reality look under-edited.
Battery lasts all day, easy. My charger has gone from a daily necessity to an occasional acquaintance.
Downside? It’s huge. Like “do I carry this or does it carry me?” huge. Also, it’s starting to feel like Galaxy AI is improving faster than I am, which is…concerning.
Five stars. Not just a smartphone—this is a subtle threat to my relevance.
Galaxy AI is the headline act—and it just keeps getting better. It rewrites my messages so I sound like I’ve processed my emotions, fixes photos like evidence is being professionally handled, and translates conversations so smoothly I’m one update away from thinking I’m cultured.
Performance is borderline disrespectful. Apps open instantly, multitasking is flawless, and it handles everything like it’s bored of being faster than literally everything else I own. If there’s a ceiling, this thing already installed recessed lighting in it.
The display is absurd—bright, razor sharp, and smoother than my best excuses. The camera? Criminal. The zoom should probably require a permit, and the detail makes reality look under-edited.
Battery lasts all day, easy. My charger has gone from a daily necessity to an occasional acquaintance.
Downside? It’s huge. Like “do I carry this or does it carry me?” huge. Also, it’s starting to feel like Galaxy AI is improving faster than I am, which is…concerning.
Five stars. Not just a smartphone—this is a subtle threat to my relevance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Definitely didn't worth to upgrade
on May 26, 2026
Posted by: TalkingFrog
[This review was collected as part of a promotion.] I’ve used every Ultra model from the S22 Ultra, S23 Ultra, S24 Ultra, and now the S25 Ultra — and honestly, this is the first one that genuinely disappointed me.
The phone itself is fast and premium, but the camera experience feels worse than previous generations in real everyday use. Photos often look overly processed, unnatural, and inconsistent. The zoom especially doesn’t feel as sharp or impressive as my older Ultras did. My S23 Ultra and even S22 Ultra gave me more natural-looking results more consistently.
I upgraded expecting Samsung to improve what made the Ultra series special, especially the cameras, but instead it feels like they focused too much on AI processing and lost some of the detail and realism the older models had.
For the first time, upgrading to the newest Ultra didn’t feel exciting — it honestly felt like a step backward in some areas, especially camera quality.
What worries me most is that now I’m honestly scared to upgrade to the S26 Ultra in the future. I used to upgrade every year excited to see improvements, but after this experience, I’m no longer confident the next model will actually be better.
Value
2
Response from Samsung USBy R&R Team, June 2, 2026
Hi there TalkingFrog, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the different camera settings and features to help you capture the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market! Samsung never fails!
on May 26, 2026
Posted by: Fscott
[This review was collected as part of a promotion.] I've been running Samsung flagship phones since it's far back as I can remember. I can never go to another brand because this one has been top notch since day one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra best phone
on May 26, 2026
Posted by: OmegaGod
[This review was collected as part of a promotion.] Best AI for photo editing, and I'm also an artist, so I like to draw pictures with AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Flawless Powerhouse Device
on May 26, 2026
Posted by: dewittinfl
[This review was collected as part of a promotion.] I am completely blown away by the Galaxy S25 Ultra. It handles everything I throw at it daily without missing a beat. The performance is incredibly fast, whether I am multitasking for work, streaming videos, or navigating my daily routines. The battery life easily gets me through long, intensive days on a single charge. I have been thoroughly impressed with Galaxy AI, which makes tasks like organizing notes, photo editing, and searching for information completely seamless and intuitive. The display is stunningly bright and crystal clear even in direct sunlight, and the camera quality is unmatched. This is easily the best phone I have ever owned, and it is worth every bit of praise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone, super powerful
on May 26, 2026
Posted by: lordworm
[This review was collected as part of a promotion.] I love how sturdy the phone is being made with titanium. On top of that, there are so many features to make my experience better. Bettery life is amazing, display is so clear and vivid. No lagging whatsoever. Camera quality is probably better than some professional cameras. Galaxy AI features are very cool and useful, from photo editing to voice features. I've had the phone for going on almost a year from the date of this review, and it feels like it's a new phone every time I turn it on. Magnificent device from Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product!
on May 26, 2026
Posted by: MrPaceofJacksonville
[This review was collected as part of a promotion.] I have never had any issues with this product. Its one of the best products on the market. I use Galaxy AI on a daily basis. I recommend this product to anyone. 10 out of 10. Samsung Galaxy s25 Ultra is one of the greats phones.
Value
5
Written by a customer while visiting Samsung US