Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,908 Reviews)
Rating breakdown 23,908 reviews
5 Stars
20,510
4 Stars
2,630
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Customer Rating
4
Almost perfect
on April 27, 2026
Posted by: Frosty
[This review was collected as part of a promotion.] Every thing about the phone is pretty nice, even things I didn't think I would use like Galaxy Ai, but it has been something I use almost every day it nice to have. My only issue is that it seems to be picky about its cables/charger it seems anytime I use a low quality cable / low power charger, it gives me a fake moisture in charging port warning.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy transfer from s22 to s25
on April 27, 2026
Posted by: FINEASSWINE
[This review was collected as part of a promotion.] Use my phone for gaming and phone calls. Never a drop call. Games run smoothly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent option
on April 27, 2026
Posted by: Badnerd14
[This review was collected as part of a promotion.] The phone offers excellent performance and speed; furthermore, it features a fabulous camera and, above all, boasts one of the best AI technologies currently available.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Battery not good and overheats even when not using
on April 27, 2026
Posted by: Queenofreviews
[This review was collected as part of a promotion.] The camera is ok ...i thought it would be alot better. The sound is not good when playing music just quiet and low quality. I have had issues with parts of the screen not responding. I like the memory it holds lots of games , photos, but the battery is probably the worst part of it. Sometimes it will get extremely hot even when not in use or not been used in awhile. The battery lately has not held a very long charge maybe a few hours and I troubleshoot EVERYTHING it says to check and make sure is not on, running in the background , brightness all that and more. I have actually had it say 14 hours to a full charge and thats with several different chargers including name brand. Since the last update it has been even worse then usual and I did not think that was possible. Definitely not worth the price and I still owe 20 a month for another year and a half still so thats depressing... hopefully the S26 is better but I wont know for a few years until this one is paid off
Value
2
Response from Samsung USBy R&R Team, April 29, 2026
Hi there Queenofreviews, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra with us. We know how disressing it can be when your device is not operating as intended or expected. We have provided links to troubleshooting guides to help you maximize the battery life, and troubleshoot the charging speed you mention causing frustration. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung phone I've had the pleasure of using!
on April 27, 2026
Posted by: AKPaladin
[This review was collected as part of a promotion.] I’ve been using my Samsung device for everything from high-intensity gaming to managing my work day, and the performance is consistently impressive. Whether I’m streaming content on the vibrant display or multitasking between professional apps, the experience is fluid and intuitive.
One of the standout elements has definitely been the integration of Galaxy AI. It has completely streamlined the way I handle daily tasks, especially when it comes to quickly organizing information and enhancing my productivity. The camera quality is also top-tier, making it easy to capture high-quality photos for both personal and professional use. It truly feels like a powerhouse device that keeps up with a busy lifestyle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung GalaxyS25Ultra
on April 27, 2026
Posted by: QueenBree93
[This review was collected as part of a promotion.] Great phone. Great camera. Great speakers. Can do alot on this phone. Screen is perfect size. A.i improves quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use and adapt to
on April 27, 2026
Posted by: Iheartultra
[This review was collected as part of a promotion.] I absolutely love my 25 ultra! So easy to use. It also has such amazing features. The built-in AI is the best!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on April 27, 2026
Posted by: JENNL2007
[This review was collected as part of a promotion.] Tons of storage, great camera, cool features. Great battery life.
Value
5
Written by a customer while visiting Samsung US