Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Average customer rating
4.8
(23,944 Reviews)
Rating breakdown 23,944 reviews
5 Stars
20,541
4 Stars
2,633
3 Stars
453
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Whitesilver
Posted by: DarylC
Verified Purchase:Yes
When you're the best there is not much else to say!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, October 24, 2025
Hey DarylC, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding this device to be the best for your usage needs. We have shared a link to a few resources to assist you in discovering additional features of your device, align the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: MrBonez
from Dayton, Ohio
Expertise:Intermediate
Verified Purchase:Yes
This phone and technology is superior to all the others.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey MrBonez, we appreciate your feedback on your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are enjoying the usage of your device, and finding the technology to be so superior. We have shared a link to the Samsung Support Team for your convenience, to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Stick with the S24 Ultra, The S25 Ultra Is Awful.
on March 20, 2025
Posted by: Luv2Shop
from Las Vegas, Nevada
Expertise:Intermediate
The S25 Ultra is my most disliked phone of the decade. The S Pen no longer has Bluetooth connectivity and it no longer has a battery. And I really hate the new camera lenses, especially with them sticking out and collecting dust. Another thing too, Samsung’s new One UI 8 is such an eyesore. The app icons look dull and unoriginal (especially the new Mail icon. It now has an @ symbol in the middle???). Samsung also changed everything in the standard UI, with the App Search bar now being on the bottom and the app opening transition now looking less interesting and a lot more. Samsung is taking steps backwards now, and I think these actions are really bad mistakes, and they make me not want to buy another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello there Luv2Shop, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and how frustrating it can be when the features you expect have been redesigned. We would love nothing more than to help you align the settings to your preferences, and have the best possible experience with your new device. We have provided links to troubleshooting guides and articles to help you with the S Pen usage, One UI7 features, and discovering the hand gestures and voice commands you can use with the camera. We have also provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on August 31, 2025
Posted by: Josh
from Washington state
Expertise:Intermediate
I've had my s25 ultra for at least 7 months now. I will say that im not that impressed with it so far. It now charges so slow it takes over 2 1/2 hrs. The camera is in my opinion worse then the s23 ultra. Especially at night. The screen is not as bright and vibrant as they claim it to be. I had to take the screen protector off because it was so hard to see. Even with the brightness at max with extra brightness on. But now I have to keep the brightness really low because it won't charge and the phone heats up really bad. I have to put it in the freezer sometimes. Personally I think they really need to focus on quality instead of quantity. Because taking the same platform and making a few changes to the software, then putting it in a new shell isn't working. Make sure when you claim the phone has a 200 mega pixel and 100x zoom, that it actually works and doesn't look so terrible. Maybe people would buy more phones instead of buying a phone that is far superior camera wise.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Hi there Josh, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to hep you troubleshoot the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera features, temperature, and display settings of your device. We have also shared a link to the Samsung Support Team if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
bring back bluetooth s pen!
on January 11, 2026
Posted by: ComeBack Bluetooth
I can't believe they removed bluetooth from the S pen!!! One of the best features removed to save so little money on an expensive phone
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 12, 2026
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when you have a new device that does not have the features you are expecting. We have provided a link to an article to help you with the redesigned S Pen features to help you integrate them in to your usage. We have also shared a link to the complete manual for your device to help you with the hand gestures and voice commands you can also use. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: MikeB
Verified Purchase:Yes
So many options it takes time to figure it out.
When you do it's great.
When you do it's great.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 18, 2026
Hi there MikeB, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying the usage of your device, and finding so many amazing enhacements available. We have provided links to resources to help you explore the new device, and best align the settings to your preferences, as well as answering any questions you may have along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Bring back the Bluetooth spen and AOD brightness t
on February 18, 2026
Posted by: Donnie
from Los Angeles CA
Expertise:Expert
Samsung Removed the Bluetooth spen and now Always on display brightness toggle is removed. I won't be upgrading to next galaxy until Samsung fixes this. Stop taking fan favorites features away Samsung! So frustrating
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, February 19, 2026
Hi Donnie, thank you for providing feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your device is not meeting your expectations. If you are looking to adjust to the settings on the Always On Display, you can absolutely do so in your settings you can go under Lock Screen and AOD then Always On Display, enable this feature, and then adjust the options available from there. You can also adjust the themes for the Always On Display by touching and holding your home screen and tapping themes. We have provided a link to the complete manual to help you with all of the display options. We have also provided a link to an article to help you with the redesigned S Pen features. We have lastly, provided a link to the Samsung Support Team if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tom S
from Long Island NY
Expertise:Expert
Verified Purchase:Yes
The phone is awesome! The rebate successful and very happy with my purchase and upgrade from my old phone.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Tom S, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear you are pleased with the purchase and inital usage of your new phone. We have provided links to resources to help you discover the full capabilities, and align your device to your usage preferences, as well as answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US